Speech Technology News

News | December 1, 2014
Q-Suite 5.7.7 Updates Its Visual Dialplan Builder for Call Center Software   

Q-Suite, the multi-tenant call center software for Asterisk, has added modifications to its Visual Dialplan Builder to add and enhance features for... More>>

EarthLink Holdings Corp.
News | November 26, 2014
EarthLink Launches Hosted Contact Center to Enhance Customer Engagement   

EarthLink Holdings Corp., a managed network and cloud solutions provider for multi-location businesses, announces the launch of its new Hosted... More>>

News | November 25, 2014
Brunswick, North Carolina Breaks Ground on 911 Command Center   

Work is underway on a new 911 command center at the Brunswick County government complex, and it comes free of cost to county taxpayers, thanks to a... More>>

Federal Trade Commission
News | November 25, 2014
FTC Shuts Down Bogus Tech Support Scams   

The next time something is wrong with your computer, make sure the company you're dealing with is legit, or you could wind up being scammed out of... More>>

IBEX Global
News | November 24, 2014
IBEX Global Expands US Footprint Creating Over 600 Jobs; Job Fair December 1-4   

IBEX Global, a leading provider of customer contact solutions today announced a new call center opening in San Antonio, Texas. More>>

News | November 24, 2014
NewVoiceMedia Joins the Desk.com App Hub to Help Fast-Growing SMBs Leverage Customer Service to Accelerate Growth    

NewVoiceMedia, the leading provider of cloud contact center solutions, today announced it has joined the Desk.com App Hub to help fast-growing SMBs... More>>

Aspect Software
News | November 24, 2014
Aspect Software Plays Not-So-Nice in Announcing Competitive Attack Campaign Targeting Workforce Optimization Competitors   

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud... More>>

Turkcell Global Bilgi
News | November 24, 2014
Turkcell Global Bilgi Recognized for World’s Best Customer Service at ContactCenterWorld.com’s Global Awards   

Turkcell’s fully-owned subsidiary Turkcell Global Bilgi, Turkey’s customer experience center, won the top prize for "Best Customer Experience" at... More>>

News | November 21, 2014
Ozonetel Announces Zoho CRM Integration with CloudAgent   

Ozonetel, telco-grade multichannel communications platform on the cloud, unveiled its latest integration with Zoho CRM, a CRM provider. More>>

News | November 21, 2014
Voxbone to Support Orange Business Services   

Voxbone announces that Orange Business Services will use Voxbone’s virtual local phone numbers to extend the reach of its voice services for its... More>>