Speech Technology News

News | March 3, 2015
Vaillant Transforms Customer Experience with NewVoiceMedia’s Cloud Technology   

Vaillant, one of the world’s largest heating technology manufacturers, has transformed its customer experience with NewVoiceMedia’s cloud contact... More>>

News | March 2, 2015
Mitel To Acquire Mavenir, Targets IP Comms Growth   

Enterprise communications solutions provider Mitel has confirmed it plans to acquire communications network software vendor Mavenir, after entering... More>>

Birch Communications Inc.
News | March 2, 2015
Birch Unveils Optimized Self-Service Portal   

Birch Communications, Inc., a leading provider of communications, network and cloud services to small, mid-sized, enterprise and wholesale... More>>

News | March 2, 2015
TNT Chooses Verizon for Global Telecommunications Network Transformation   

TNT, one of the world's largest express delivery companies, has chosen Verizon Enterprise Solutions to implement its global communications... More>>

Sonus Networks Inc.
News | February 27, 2015
Sonus and HP Showcase Cloud-based Real-Time Communications Services through Virtualized Solutions   

Sonus Networks, Inc., a global leader in enabling and securing real-time communications, announced that the Sonus Session Border Controller Software... More>>

Presence Technology
News | February 26, 2015
Presence IVR improves Contact Center Productivity with Natural Language and Voice Biometrics Features    

Presence Technology, the multichannel solutions provider for Contact Centers, has added new features in its IVR module (Interactive Voice Response)... More>>

Ventana Research
News | February 26, 2015
Ventana Research Launches Research into the Next-Generation Contact Center in the Cloud   

Ventana Research today launched its latest in a series of new benchmark research studies examining the use of customer self-service to help improve... More>>

RingCentral Inc.
News | February 26, 2015
RingCentral Launches Platform to Bring Cloud Communications to Business Applications   

RingCentral Inc.a leading provider of cloud business communications solutions, today unveiled the RingCentral Connect Platform, a set of tools and... More>>

Virtual Hold Technology
News | February 26, 2015
Virtual Hold Technology Joins Interactive Intelligence Global Alliance Program   

Virtual Hold Technology, a global leader in multichannel customer callback solutions, has joined the Interactive Intelligence Global Alliance Program. More>>

Noble Systems Corporation
News | February 24, 2015
Noble Systems Continues Significant Patent Growth in 2014   

Noble Systems Corporation, a global leader in contact center technology solutions, announced today that the company again saw significant growth in... More>>