Speech Technology News

News | October 14, 2014
Financial Institution Selects inContact Cloud Solutions to Enhance Outbound Revenue Generation and Inbound Customer Service Functions   

inContact, the leading provider of cloud contact center software and contact center agent optimization tools, announces their selection by a leading... More>>

Altitude Software
News | October 14, 2014
Transneft Insurance Increases Customer Service Efficiency    

Altitude Software, a leader in unified customer interaction solutions, and Beltel, a leading systems integrator in Russia, today announced the... More>>

News | October 14, 2014
AutoLoop Introduces Engage   

AutoLoop introduces Engage, a call center solution proven to engage customers and increase sales and service profitability for auto dealers. More>>

Birch Communications
News | October 13, 2014
Birch Launches New Brand, Upgraded Product Portfolio   

Technology service provider, Birch Communications has announced new company branding as well as an upgrade to its product portfolio. More>>

TELUS International Europe
News | October 10, 2014
Why Omni-Channel Customer Care is Important   

Customer feedback is being shared and spread online with unprecedented speed. Shoppers now look to the internet and social media as a cost-effective... More>>

LiveOps, Inc.
News | October 10, 2014
LiveOps Continues to Elevate the Customer Experience with LiveOps Visual and LiveOps Visual Advantage   

LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced the immediate availability of LiveOps Visual... More>>

Virtual Hold Technology
News | October 9, 2014
Virtual Hold Technology Adds Partners in EMEA to Improve Access to Proven Omni-Channel Callback Solutions   

Contact centers and customer service organizations in Europe, the Middle East and Africa now have easier access to Virtual Hold Technology’s (VHT)... More>>

Patton Electronics
News | October 8, 2014
Patton Will Unveil Self-Provisioning CPE at BroadSoft Connections   

Next week at BroadSoft Connections, Patton Electronics is unveiling its new automated-provisioning solution for BroadWorks SIP trunks using SmartNode... More>>

News | October 8, 2014
ASC Unveils New Mobile Phone Recording Solution Integrated with Tango Networks   

ASC, a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, announced the completion of... More>>

News | October 8, 2014
USA At-Home Agents Supervised from a Nicaragua Base: A New Twist on the Nearshore Model   

Nashville, Tennessee-based outsourcer Sitel first started utilizing work-at-home agents in 2008 and it has since grown into an important aspect of... More>>