Microsoft plans to release a new version of its Lync communications platform that will be compatible with Windows 8 and Windows RT-based devices.... More>>

Noble Systems today announced the acquisition of Stratasoft, Inc., an award-winning provider of hosted and premise-based contact center technology.... More>>

Virtual Hold Technology (VHT) today is demonstrating its new Conversation Bridge solution that enables customers to quickly and easily request a... More>>

ShoreTel will demonstrate the new technology, which will be available for clients later this year, at Salesforce.com's Dreamforce user conference. More>>

Nuance Communications is already established as a speech technology provider, and it gave itself a big boost by acquiring Ditech Networks, a company... More>>

For the third consecutive year, Frost & Sullivan has honored Interactive Intelligence Group Inc. with its Company of the Year, Contact Center Systems... More>>

CallFire (CallFire.com) has extended its position as a leading provider of text message and voice apps that help organizations grow with today’s... More>>

Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), today announced the publication of new research reports from its Contact Center/Marketing... More>>

Avaya today announced that it has received the Frost & Sullivan 2012 North American Market Share Leadership Award in Inbound Contact Center Routing... More>>

This week, Virtual Hold Technology® (VHT®) is demonstrating its new Conversation Bridge™ solution that enables customers to request a callback... More>>