Speech Technology News


Altitude Software
News | November 6, 2013
Altitude Software Spotlights Unified Customer Interactions in Hungary   

The contact center industry faces new challenges. Customers now use all their devices (PC, tablet, phone, and smartphone) anytime, anywhere, and... More>>



Spoken Communications
News | November 5, 2013
Leading Telecommunications Provider Selects Spoken to Launch First Cloud-Based Call Center Solution in the Philippines   

Spoken Communications, provider of the first Avaya-based cloud platform for contact centers, today announced that the Philippine Long Distance... More>>



ForeSee
News | November 4, 2013
ForeSee Introduces New Multichannel Customer Experience Capabilities   

ForeSee introduces the ForeSee(R) cx360 SM platform, a multichannel customer experience analytics platform providing capabilities that help... More>>



Contact Solutions
News | October 30, 2013
Contact Solutions Mobile Customer Care Study Exposes Gap Between Customer Expectations and Mobile Service from Businesses   

Contact Solutions, a leading provider of cloud-based customer self-service solutions, today announced its Customer Care for Today’s Mobile Consumer... More>>



Interactive Intelligence Group Inc.
News | October 29, 2013
Interactive Intelligence Receives Miercom’s Performance Verified Certification   

Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has received Miercom’s... More>>



Verint Systems, Inc.
News | October 29, 2013
Verint Adds Innovative Fraud Prevention and Identity Authentication Solutions with Acquisition of Victrio; Extends Fraud and Risk Analytics Leadership   

Verint Systems Inc. today announced the signing of a definitive agreement to acquire Victrio, an innovator in fraud prevention and identity... More>>



Elinext Group
News | October 28, 2013
Elinext Group Rolls Out New Help Desk System   

Elinext Group, a global provider of IT services and solutions, announces the release of its new Help Desk system. More>>



Aspect Software
News | October 28, 2013
Aspect Software Announces Waterfield Technologies as Channel Partner   

Aspect Software announces the addition of a new North America channel partner, Waterfield Technologies, a provider of voice and mobile customer... More>>



Interactive Intelligence
News | October 22, 2013
Interactive Intelligence Releases Interaction Supervisor iPad Edition™   

Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has released its mobile... More>>



SumoLogic
News | October 22, 2013
Medallia Selects Sumo Logic to Monitor and Optimize Platform Availability and Performance   

Sumo Logic, the next generation machine data analytics company, today announced that Medallia, the global leader in SaaS Customer Experience... More>>