Speech Technology News

News | August 4, 2014
Introducing IntegrityPCI, Level 1 PCI-DSS Compliance Software for Contact Centers   

With PCI-DSS 3.0 now being strictly enforced by credit card companies due to the rise in incidents of fraud in contact centers, these companies are... More>>

HigherGround, Inc.
News | August 1, 2014
HigherGround Achieved the Highest Compatibility Level with Avtec Scout IP Dispatch   

HigherGround, Inc., a recognized leader in call recording and quality assurance solutions for the public safety industry, announced that it has... More>>

Interactive Intelligence Group, Inc.
News | July 30, 2014
California Association Of Realtors Deploys Interactive Intelligence Software   

The California Association Of Realtors, a trade association of California real estate agents, has replaced its PBX system with Interactive... More>>

Micromax Informatics
News | July 30, 2014
Brocade Ethernet Fabric Underpins International Expansion of Micromax   

Micromax Informatics, India's leading mobile handset manufacturer, has deployed innovative Brocade® Ethernet fabric technology in a new virtualized... More>>

News | July 30, 2014
eGain to Acquire Exony to Add Contact Center Management and Voice Analytics   

eGain, a leading provider of customer engagement solutions, today announced it has signed a definitive agreement to acquire Exony Limited, an... More>>

NICE Systems
News | July 30, 2014
For Customers, the Only Time is NOW – NICE Brings 100% Real Time to the Contact Center   

NICE Systems announced the NICE Engage Platform which allows customer-facing organizations to incorporate real time interaction data and analytics... More>>

8x8, Inc.
News | July 25, 2014
8x8 Extends Partnership With Zendesk to Enhance Customer Experience Management   

8x8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions, announces the availability of a new,... More>>

Interactive Intelligence Group, Inc.
News | July 25, 2014
COLA Work-at-Home Staff Uses Interactive Intelligence Software    

COLA, a clinical lab education, consultation and accreditation organization, redeployed its entire staff of 80 employees to work at home during a... More>>

Tadiran Telecom
News | July 24, 2014
Tadiran Telecom Announces New Office in Kennesaw, Georgia   

Tadiran Telecom, a global provider of Unified Communications & Collaboration (UC&C), Contact Center, and Control Room Software solutions, announces... More>>

News | July 24, 2014
Governor’s Employment Development Official Visits AT&T Call Center in Atwater   

Gov. Jerry Brown’s top employment development official made an appearance at the AT&T call center Tuesday to address the looming layoffs of more... More>>