Speech Technology News

News | October 8, 2014
8x8 Issued New Contact Center Patent by U.S. Patent and Trademark Office   

8x8, Inc., a provider of cloud based unified communications, contact center and collaboration services, today announced that it has been awarded a... More>>

News | October 8, 2014
Transera Adds Call Center Management and Administration from within Salesforce   

Transera, the Customer Engagement Analytics in the cloud company, today announced deeper integration with Salesforce through the Transera Call Center... More>>

Noble Systems Corporation
News | October 8, 2014
Noble Systems Upgrades its WFM Offer with Noble ShiftTrack 6.0   

Noble Systems Corporation, a global leader in unified contact center technology solutions, announces the release of Noble ShiftTrack 6.0, an update... More>>

News | October 7, 2014
Five9 Fall Release Enhances CRM Integrations with Oracle RightNow and Zendesk, Also Helps Contact Centers Dial Confidently Under TCPA Regulations   

Five9 fall release enhances CRM integrations with Oracle RightNow and Zendesk. More>>

8x8, Inc.
News | October 7, 2014
BioSolutia Deploys 8x8 Virtual Contact Centre with Netsuite   

Unified communications and collaboration services provider, 8x8 has announced that BioSolutia, a U.S.-based provider of pharmaceutical services, has... More>>

Enghouse Systems
News | October 6, 2014
Enghouse Systems Acquires Voxtron NV   

Enghouse Systems Limited announces it has acquired Voxtron NV ("Voxtron"). Headquartered in Temse, Belgium (near Brussels), Voxtron is a provider of... More>>

News | October 6, 2014
Mitel Undergoes a 'Massive Transformation'   

Mitel Networks (MNW) has doubled in size over the past 18 months and has unveiled new branding to reflect its growth. The new branding reinforces the... More>>

Frontier Communications
News | October 3, 2014
Frontier to Add 100 Jobs in Rochester, New York   

Frontier Communications is adding 100 jobs in Rochester, New York. More>>

News | October 3, 2014
Merchant’s iiNet Contact Center Grows by 500 Jobs in 2014   

The iiNet customer service center in Cape Town, South Africa, operated by Merchants as part of iiNet’s global virtual contact center, will expand... More>>

News | October 2, 2014
Indosoft Announces Q-Suite Support for Sangoma Lyra   

Indosoft, Inc., a provider of scalable Asterisk-based contact center software Q-Suite, announces that it has added support for Sangoma Lyra Answering... More>>