Outsourcing News


Telus Intl
News | February 5, 2014
Dizzion supplies TELUS International with cloud-enabled   

Dizzion today announced it is providing TELUS International, a global customer care outsourcing organization, with its Cloud Delivered Desktops.... More>>



FCR
News | January 31, 2014
Oregon Call Center FCR Needs 150 Workers by June   

First Call Resolution wants to hire 150 people by June. Employment could eventually approach 300 at the new Veneta call center in the old True Value... More>>



Quest Analytics
News | January 31, 2014
Centennial Bank Taps Quest Analytics for Automated CRM inShare    

Quest Analytics LLC, a provider of automated Customer Relationship Management (CRM) and sales lead generation solutions for banks and credit unions... More>>



StarTek
News | January 31, 2014
Call Center Company Startek Hosts Job Fair   

A call center company that is expected to bring over 600 jobs to the Grand Strand hosted a job fair at the SC Work fore Center in Conway. More>>



iQor
News | January 31, 2014
iQor Expansion in Latin America Continues   

iQor, a global provider of business process outsourcing solutions, announces that it has expanded its Latin America presence with the opening of a... More>>



Avaya
News | January 28, 2014
Avaya Extends Contact Center Expertise to Midsize Businesses   

Avaya today announced Avaya IP Office Contact Center to bring affordable, multichannel contact center functionality to midsize businesses.... More>>



8X8, Inc.
News | January 27, 2014
8x8 Launches Enhanced Cloud Contact Center Solution    

8x8, Inc. announces the completion of a significant upgrade to its Virtual Contact Center (VCC) cloud-based call center software. More>>



Pega Systems
News | December 23, 2013
Pegasystems Launches New Release of Customer Service Solution   

Pegasystems Inc., a provider in Business Process Management (BPM) and a provider of Customer Relationship Management (CRM) solutions, announces the... More>>



8&8
News | December 19, 2013
Replicon Replaces Phone Technology with 8x8 Virtual Office   

8x8, Inc., a provider of cloud communications and collaboration solutions, announces that Replicon, a provider of cloud-based time tracking solutions... More>>



Avaya
News | December 17, 2013
Avaya Powers NORAD Hotline Serving Santa's Most Precious Customers   

Children waiting with bated breath for the arrival of Santa and the gifts he's carrying can rest easy this year. Hotline volunteers using the latest... More>>