Outsourcing News

OnviSource, Inc.
News | October 21, 2014
OnviSource® Celebrates its 10th Anniversary with Continuous Profitability, Business Success and Innovative Solutions   

OnviSource, Inc., a leading provider of highly affordable optimization, automation and unification solutions for contact centers and enterprises will... More>>

News | October 21, 2014
Customer Engagement in Healthcare in Europe and North America   

This research service is part of a series of survey-based studies that look at the current and future adoption of various customer contact... More>>

APAC Customer Services
News | October 21, 2014
APAC Customer Service to Hire 200 Full-time Workers   

APAC Customer Services will be hiring 200 full-time employees through December, in Utica, New York, the company said. More>>

News | October 20, 2014
Lafayette, Indiana, Call Center Hiring Workers   

Alorica, a leading provider of customer management outsourcing solutions, announced they have earned additional business in the Lafayette, Indiana,... More>>

TouchPoint One
News | October 17, 2014
TouchPoint One and Convergent Outsourcing Execs to Discuss Contact Center Performance Management at 2014 ICMI Customer Contact Expo    

TouchPoint One, a leading provider of cloud Contact Center Performance Management software, announced that its CEO, Greg Salvato, will be speaking at... More>>

News | October 17, 2014
StarTek CEO Confident Despite Call Center Closing History   

StarTek, which opened a call center in Carolina Forest, Conway, South Carolina, on Monday, has in recent years closed call centers or reduced... More>>

Aspect Software
News | October 16, 2014
Aspect Software Announces Workforce Management Integrated With Zipwire   

Aspect Software, a provider of customer interaction management, workforce optimization, back-office and cloud solutions, announces Aspect Workforce... More>>

WorkFlex Solutions LLC
News | October 16, 2014
WorkFlex Introduces Intelligent Agent Self-Service Mobile Apps   

WorkFlex Solutions LLC, the industry leader in Intelligent Intraday Automation solutions for contact centers announced today the release of new... More>>

News | October 14, 2014
Sitel to Hire 300 positions in Hamilton, Alabama Customer Care Call Center   

Sitel, a leading global customer care provider, today announced it is actively expanding its customer care call center in Hamilton, Alabama. More>>

News | October 13, 2014
Qualfon to Explain How it Achieves Employee Retention Rates 2X the Industry Average at ICMI Event    

Qualfon, a people-driven business process outsourcing company and global provider of call center services, announced that it is a featured speaker at... More>>