Outsourcing News


3C Contact Services
News | June 16, 2014
3C Contact Services Is Pleased to Announce Major New Client Win: Empower Network   

3C Contact Services (3CContactServices.com), North America's premier cost-effective provider of contact center solutions for small- and medium-sized... More>>



Avaya
News | June 11, 2014
Avaya Named as a Leader by Gartner in Magic Quadrant for Contact Center Infrastructure for 14th Consecutive Year   

Avaya announced today that it has set a new record as the only vendor to be positioned as a Leader in the Gartner Magic Quadrant for Contact Center... More>>



Everest Group
News | June 9, 2014
Captive Offshore Centers Remain Cost Competitive With Outsourcing    

Despite speculation that the cost competitiveness of captive offshore centers may be fading, most global in-house centers still save companies money... More>>



First Call Resolution
News | June 6, 2014
First Call Resolution Announces New Base Camp 2 Offices in Eugene, Oregon   

First Call Resolution (FCR), the premier provider of outsourced live agent call center and businesses process solutions to the new economy, telecom,... More>>



First Call Resolution
News | June 5, 2014
First Call Resolution Announces Expansion of Coos Bay Call Center   

First Call Resolution, the premier provider of outsourced live agent call center and businesses process solutions to the new economy, telecom,... More>>



Contact Professionals
News | June 4, 2014
Clayton County, Georgia, Hiring More than 1,000 for Call Center   

The company behind the jobs expansion is Chime Solutions Inc., an outsourcing firm led by Shelly Wilson. The call center will create at least 1,120... More>>



United Benefits Advisors
News | June 4, 2014
Benefits Communication Critical to Talent Retention, Employee Engagement and Productivity: UBA Whitepaper   

United Benefit Advisors, the nation’s leading independent employee benefits advisory organization, announces the release of “A Business Case for... More>>



IBEX Global
News | May 27, 2014
Bend Call Center IBEX Global to Hire 450 by Fall   

Ibex Global, a Bend call center at the edge of the Old Mill District, plans to more than double its workforce by hiring 450 employees by summer’s... More>>



Aegis
News | May 16, 2014
Killeen Call Center to Hire 500   

Aegis plans to hire more than 500 full-time permanent employees for its contact center in Killeen over the next several weeks, the company said. More>>



Sitel
News | May 8, 2014
Sitel Announces Next-Generation Social Media Services   

Sitel today announced the next generation of its social media services, empowering its clients’ customers to interact with brands in their social... More>>