Outsourcing News


Teleperformance
News | April 23, 2014
New Call Center in Henrico Will Create about 500 Jobs   

Teleperformance, a company that provides outsourced customer service for global clients is planning to open a call center in Henrico County, VA that... More>>



West Corporation
News | April 17, 2014
West Corporation to Acquire SchoolMessenger   

West Corporation, a provider of technology-driven communication services, announces it has entered into an agreement to acquire Reliance Holding,... More>>



OpenSpan
News | April 15, 2014
OpenSpan Partners with Istmo to Improve Contact Center Performance in Brazil   

OpenSpan Inc., a global provider of worker optimization, activity management and automation solutions, has signed Istmo Solutions of Brazil to resell... More>>



Spanlink Communications
News | April 9, 2014
Spanlink Introduces Flexible Financing Program   

Spanlink Communications, a leading managed services provider for Cisco collaboration and contact center solutions, today announced Spanlink Capital... More>>



Convergys
News | April 8, 2014
Convergys Clarksville to Host Walk-in   

Convergys Corporation, a global provider in customer management, is hosting an open house at its contact center in Clarksville, Tennessee. Interested... More>>



QnQ
News | April 1, 2014
OnQ Operating Company Launches Outsourcing and Contact Center Solutions   

OnQ Operating Company is pleased to announce the launch of its healthcare labor outsourcing and contact center solutions. Formed in response to the... More>>



Sitel
News | March 18, 2014
Sitel Honored for Excellence   

Sitel, a global customer care provider, announces that it has been honored with the 2014 Customer Value Leadership Award in Omni-Channel Customer... More>>



StarTek
News | March 18, 2014
STARTEK Moves to AT&T Cloud   

STARTEK, a provider in business process outsourcing, is using AT&T cloud services to create a suite of cloud solutions that will speed STARTEK's... More>>



Convergys
News | March 7, 2014
Convergys Completes Acquisition of Stream   

Convergys Corporation (Convergys), a global leader in customer management, today announced that it has completed its acquisition of Stream Global... More>>



Contact Professional
News | February 10, 2014
Bill to Protect Call Center Jobs in Maine Yields Union Support   

Labor union members are calling on Maine lawmakers to approve a bill designed to keep jobs at call centers in the state. More>>