Under the deal, which now runs through January 2021, Amdocs will manage the Overland Park, Kan.-based carrier's billing, customer care and IT... More>>

Altitude Software, a global leader in contact center technology, announces today the opening of a new office in Dusseldorf, Germany, to focus on... More>>

APAC Customer Services, Inc., a leader in global outsourced solutions, announced today that the company plans to hire over 170 employees in Utica,... More>>

Cautiously optimistic about the approaching holiday season, the nation's retailers have begun their annual hunt for part-time workers and seasonal... More>>

In an abrupt announcement that caught state and local business officials off guard, cable giant Comcast announced Tuesday that it's closing all of... More>>

A labor union representing employees at Redding Electric Utility's customer service department has filed a grievance, warning of a lawsuit if the... More>>

Allegis Group Services announced its partnership with Staffing Industry Analysts on its Certified Contingent Workforce Professional (CCWP) program,... More>>

Sitel, a leading global customer care provider, today announced that it is actively expanding its customer care call center in San Angelo, Texas.... More>>

Seemingly every company wants to improve its customer experience strategies and practices. But more often than not, businesses rely on legacy... More>>

Provider of business process outsourcing and contact center solutions Telus International, based in Canada, has purchased a major stake in CallPoint... More>>