Outsourcing News


Customer Direct
News | October 1, 2014
Customer Direct Announces New Contact Center Location    

Customer Direct is proud to announce it has opened a new contact center in the heart of Jefferson County, in Arnold, Missouri. More>>



APAC Customer Services Inc.
News | October 1, 2014
Call Center Adding 200-plus Jobs in St. Joseph, Missouri   

A customer service company based in Illinois announced plans to continue growing its presence in St. Joseph, Missouri, by creating more than 200 jobs... More>>



Winston Benefits
News | October 1, 2014
Winston Benefits Opens New, Expanded Call Center   

Employee education and communication is an integral part of making informed benefits decisions. More>>



Sitel
News | September 24, 2014
Sitel to Hire 100 New Associates at Las Vegas Facility   

Sitel, a global customer care provider, announces that it will be adding more than 100 new positions to one of its contact center facilities in Las... More>>



iQor
News | September 24, 2014
iQor’s Bethlehem Call Center Seeks 160 New Hires to Support Healthcare Client Growth   

iQor, a global provider of business process outsourcing and product support services, today announced its call center located in Bethlehem, PA is... More>>



Panviva
News | September 23, 2014
Panviva and EPIC Connections Form Strategic Relationship for Cloud Contact Center   

Panviva, the leading developer of business process guidance software in the cloud, and EPIC Connections (EPIC), a worldwide leader in contact center... More>>



Teleperformance
News | September 22, 2014
Frost & Sullivan Commends Teleperformance for its Unmatched Performance in the Nearshore Contact Center Outsourcing Services Market   

Based on its recent analysis of the Latin American contact center outsourcing services market, Frost & Sullivan recognizes Teleperformance with the... More>>



TSYS
News | September 18, 2014
Georgia-based TSYS to create up to 450 jobs in McDonough   

Gov. Nathan Deal announced today that TSYS, a global payments company headquartered in Columbus, will create up to 450 jobs through a new contact... More>>



inContact
News | September 17, 2014
Leading Financial Services Company Modernizes Service Infrastructure in the Cloud with inContact   

inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces a top financial... More>>



Teleperformance
News | September 16, 2014
Teleperformance Grand Rapids Adds 100 New Jobs   

Teleperformance, a provider in outsourced multichannel customer experience management, is pleased to announce 100 new full-time jobs to the Grand... More>>