Outsourcing News

8x8, Inc.
News | November 7, 2014
Direct Interactions Creates Home-Based Jobs for Military Families   

8x8, Inc., a provider of cloud-based unified communications, contact center and collaboration services, announces that Direct Interactions, a... More>>

News | October 30, 2014
Enmax Outsourcing Jobs to India   

Enmax is outsourcing dozens of jobs related to its billing and customer-care operations, but a spokesperson said customers who contact the utility... More>>

News | October 30, 2014
New Xerox Virtual Customer Care Agent Learns Like We Do   

WDS, a Xerox Company, and leader in transformational customer care technology, has introduced an intelligent, virtual customer care agent that can... More>>

APAC Customer Services Inc.
News | October 27, 2014
North Charleston, South Carolina, Outsourcing Firm Adding 200 Jobs   

A customer-service outsourcing firm is adding 200 full-time jobs in North Charleston, South Carolina, to support a client in the health care business. More>>

APAC Customer Services, Inc.
News | October 24, 2014
APAC Customer Services, Inc. Adds Work at Home Positions   

APAC Customer Services, Inc., a provider in global customer care outsourced services and solutions, announces that it plans to fill more than 150 new... More>>

APAC Customer Services, Inc.
News | October 23, 2014
APAC Customer Services, Inc. Expanding Charleston County, South Carolina, Operations, Adding 200 Jobs   

A leader in global customer care outsourcing solutions is expanding its Charleston County operations. APAC Customer Services, Inc. is adding 200... More>>

News | October 23, 2014
US Call Center Industry Generates 16,000 jobs in Third Quarter   

Between July 1, 2014 and September 30, as many as 16,080 net new U.S. contact center jobs were created. More>>

OnviSource, Inc.
News | October 21, 2014
OnviSource® Celebrates its 10th Anniversary with Continuous Profitability, Business Success and Innovative Solutions   

OnviSource, Inc., a leading provider of highly affordable optimization, automation and unification solutions for contact centers and enterprises will... More>>

News | October 21, 2014
Customer Engagement in Healthcare in Europe and North America   

This research service is part of a series of survey-based studies that look at the current and future adoption of various customer contact... More>>

APAC Customer Services
News | October 21, 2014
APAC Customer Service to Hire 200 Full-time Workers   

APAC Customer Services will be hiring 200 full-time employees through December, in Utica, New York, the company said. More>>