Outsourcing News

TeleTech Holdings, Inc.
News | December 5, 2014
TeleTech Recognized by Frost & Sullivan    

TeleTech Holdings, Inc., a global provider of analytics-driven, technology-enabled customer engagement solutions, announces the company has been... More>>

News | December 3, 2014
Industry Leading Collections Outsourcing Agency dlc Removes Contact Center From Scope of PCI Compliance with Technology From Semafone   

dlc, one of the largest debt collection agencies in the UK, has implemented software from Semafone to enhance data security and give peace of mind to... More>>

News | December 2, 2014
Sitel Creates 11,000 New Career Opportunities Worldwide   

Sitel, a leading global customer care provider, today announced plans to hire approximately 11,000 new team members, including 1,200 posts in the UK. More>>

Kinetic BPO
News | December 1, 2014
Kinetic BPO Wins Gold Award for Quality at International Quality Crown Convention in London    

Kinetic BPO, the leading Company for Customer Experience and Business Process Outsourcing projects in the GCC, headquartered in Dubai, was awarded... More>>

News | November 19, 2014
Qualfon’s Acquisition of Center Partners Recognized    

Qualfon, a business process outsourcing (BPO) and call center service provider, announces that its acquisition of Center Partners was recognized by... More>>

Excentus Corporation
News | November 11, 2014
Oveana Global Business Services Opens New Call Center in El Paso   

Oveana Global Business Services officials and employees celebrated the grand opening of a new El Paso call center for one of its first clients,... More>>

News | November 7, 2014
iQor Announces Hiring Fair in North Charleston, South Carolina   

iQor, a global provider of business process outsourcing and product support services, is partnering with Seacoast Church to hold an intensive... More>>

8x8, Inc.
News | November 7, 2014
Direct Interactions Creates Home-Based Jobs for Military Families   

8x8, Inc., a provider of cloud-based unified communications, contact center and collaboration services, announces that Direct Interactions, a... More>>

News | October 30, 2014
Enmax Outsourcing Jobs to India   

Enmax is outsourcing dozens of jobs related to its billing and customer-care operations, but a spokesperson said customers who contact the utility... More>>

News | October 30, 2014
New Xerox Virtual Customer Care Agent Learns Like We Do   

WDS, a Xerox Company, and leader in transformational customer care technology, has introduced an intelligent, virtual customer care agent that can... More>>