Outsourcing News

News | October 20, 2014
Lafayette, Indiana, Call Center Hiring Workers   

Alorica, a leading provider of customer management outsourcing solutions, announced they have earned additional business in the Lafayette, Indiana,... More>>

TouchPoint One
News | October 17, 2014
TouchPoint One and Convergent Outsourcing Execs to Discuss Contact Center Performance Management at 2014 ICMI Customer Contact Expo    

TouchPoint One, a leading provider of cloud Contact Center Performance Management software, announced that its CEO, Greg Salvato, will be speaking at... More>>

News | October 17, 2014
StarTek CEO Confident Despite Call Center Closing History   

StarTek, which opened a call center in Carolina Forest, Conway, South Carolina, on Monday, has in recent years closed call centers or reduced... More>>

Aspect Software
News | October 16, 2014
Aspect Software Announces Workforce Management Integrated With Zipwire   

Aspect Software, a provider of customer interaction management, workforce optimization, back-office and cloud solutions, announces Aspect Workforce... More>>

WorkFlex Solutions LLC
News | October 16, 2014
WorkFlex Introduces Intelligent Agent Self-Service Mobile Apps   

WorkFlex Solutions LLC, the industry leader in Intelligent Intraday Automation solutions for contact centers announced today the release of new... More>>

News | October 14, 2014
Sitel to Hire 300 positions in Hamilton, Alabama Customer Care Call Center   

Sitel, a leading global customer care provider, today announced it is actively expanding its customer care call center in Hamilton, Alabama. More>>

News | October 13, 2014
Qualfon to Explain How it Achieves Employee Retention Rates 2X the Industry Average at ICMI Event    

Qualfon, a people-driven business process outsourcing company and global provider of call center services, announced that it is a featured speaker at... More>>

News | October 10, 2014
Ribbon Cutting Ceremony Announced for StarTek   

The ribbon cutting for the StarTek call center in Carolina Forest is scheduled to take place Monday, October 13 at 2 p.m. in Myrtle Beach, South... More>>

News | October 8, 2014
USA At-Home Agents Supervised from a Nicaragua Base: A New Twist on the Nearshore Model   

Nashville, Tennessee-based outsourcer Sitel first started utilizing work-at-home agents in 2008 and it has since grown into an important aspect of... More>>

Convergys Corp.
News | October 8, 2014
Convergys hiring nearly 300 in Chattanooga, Tennessee   

Convergys Corp. plans to hire between 250 and 300 more people for its Chattanooga, Tennessee, call center. More>>