Outsourcing News

News | October 23, 2014
US Call Center Industry Generates 16,000 jobs in Third Quarter   

Between July 1, 2014 and September 30, as many as 16,080 net new U.S. contact center jobs were created. More>>

OnviSource, Inc.
News | October 21, 2014
OnviSource® Celebrates its 10th Anniversary with Continuous Profitability, Business Success and Innovative Solutions   

OnviSource, Inc., a leading provider of highly affordable optimization, automation and unification solutions for contact centers and enterprises will... More>>

News | October 21, 2014
Customer Engagement in Healthcare in Europe and North America   

This research service is part of a series of survey-based studies that look at the current and future adoption of various customer contact... More>>

APAC Customer Services
News | October 21, 2014
APAC Customer Service to Hire 200 Full-time Workers   

APAC Customer Services will be hiring 200 full-time employees through December, in Utica, New York, the company said. More>>

News | October 20, 2014
Lafayette, Indiana, Call Center Hiring Workers   

Alorica, a leading provider of customer management outsourcing solutions, announced they have earned additional business in the Lafayette, Indiana,... More>>

TouchPoint One
News | October 17, 2014
TouchPoint One and Convergent Outsourcing Execs to Discuss Contact Center Performance Management at 2014 ICMI Customer Contact Expo    

TouchPoint One, a leading provider of cloud Contact Center Performance Management software, announced that its CEO, Greg Salvato, will be speaking at... More>>

News | October 17, 2014
StarTek CEO Confident Despite Call Center Closing History   

StarTek, which opened a call center in Carolina Forest, Conway, South Carolina, on Monday, has in recent years closed call centers or reduced... More>>

Aspect Software
News | October 16, 2014
Aspect Software Announces Workforce Management Integrated With Zipwire   

Aspect Software, a provider of customer interaction management, workforce optimization, back-office and cloud solutions, announces Aspect Workforce... More>>

WorkFlex Solutions LLC
News | October 16, 2014
WorkFlex Introduces Intelligent Agent Self-Service Mobile Apps   

WorkFlex Solutions LLC, the industry leader in Intelligent Intraday Automation solutions for contact centers announced today the release of new... More>>

News | October 14, 2014
Sitel to Hire 300 positions in Hamilton, Alabama Customer Care Call Center   

Sitel, a leading global customer care provider, today announced it is actively expanding its customer care call center in Hamilton, Alabama. More>>