The latest research on Cloud-based Contact Centers from industry analysts at ContactBabel is now available from Enghouse Interactive. More>>

Sitel, a global call center customer-care provider, said Tuesday a new contract will allow the company to fill 150 new positions in Albuquerque. More>>

U.S. Sen. Sherrod Brown, D-Ohio, is throwing his weight behind a new law to protect call center jobs. More>>

As Convergys Corp. and other companies build their overseas operations in the Philippines, call-center outsourcing will grow into a $15 billion... More>>

Amid the Philippines’ booming business process outsourcing (BPO) industry comprising call centers, one company—the Accenture—prides itself as... More>>

A company is looking to hire about 600 people for a call center in northwestern Indiana. Americall Group Inc. officials say the hiring at its Hobart... More>>

The new jobs include 135 customer care professionals who assist and educate individual consumers in plan selection and enrollment, ways to manage... More>>

Sitel, a leading global business process outsourcing (BPO) provider, today announced that it plans to add 350 positions to its customer care call... More>>

Democratic Sens. Sherrod Brown (Ohio) and Bob Casey (Pa.) used the August recess to highlight their bill to keep call center jobs in the United... More>>

Aegis Global is a global business services and experience management company that helps global brands deliver improved consumer experiences via... More>>