Outsourcing News


Convergys
News | March 7, 2014
Convergys Completes Acquisition of Stream   

Convergys Corporation (Convergys), a global leader in customer management, today announced that it has completed its acquisition of Stream Global... More>>



Contact Professional
News | February 10, 2014
Bill to Protect Call Center Jobs in Maine Yields Union Support   

Labor union members are calling on Maine lawmakers to approve a bill designed to keep jobs at call centers in the state. More>>



Telus Intl
News | February 5, 2014
Dizzion supplies TELUS International with cloud-enabled   

Dizzion today announced it is providing TELUS International, a global customer care outsourcing organization, with its Cloud Delivered Desktops.... More>>



FCR
News | January 31, 2014
Oregon Call Center FCR Needs 150 Workers by June   

First Call Resolution wants to hire 150 people by June. Employment could eventually approach 300 at the new Veneta call center in the old True Value... More>>



Quest Analytics
News | January 31, 2014
Centennial Bank Taps Quest Analytics for Automated CRM inShare    

Quest Analytics LLC, a provider of automated Customer Relationship Management (CRM) and sales lead generation solutions for banks and credit unions... More>>



StarTek
News | January 31, 2014
Call Center Company Startek Hosts Job Fair   

A call center company that is expected to bring over 600 jobs to the Grand Strand hosted a job fair at the SC Work fore Center in Conway. More>>



iQor
News | January 31, 2014
iQor Expansion in Latin America Continues   

iQor, a global provider of business process outsourcing solutions, announces that it has expanded its Latin America presence with the opening of a... More>>



Avaya
News | January 28, 2014
Avaya Extends Contact Center Expertise to Midsize Businesses   

Avaya today announced Avaya IP Office Contact Center to bring affordable, multichannel contact center functionality to midsize businesses.... More>>



8X8, Inc.
News | January 27, 2014
8x8 Launches Enhanced Cloud Contact Center Solution    

8x8, Inc. announces the completion of a significant upgrade to its Virtual Contact Center (VCC) cloud-based call center software. More>>



Pega Systems
News | December 23, 2013
Pegasystems Launches New Release of Customer Service Solution   

Pegasystems Inc., a provider in Business Process Management (BPM) and a provider of Customer Relationship Management (CRM) solutions, announces the... More>>