Outsourcing News


Contact Professional
News | August 20, 2012
Convergys seeks 100 employees in Las Cruces, NM   

Customer management company Convergys Corporation announced it is hiring for 100 full-time, on-site positions for its contact center in Las Cruces. More>>



Contact Professional
News | August 7, 2012
Stream Global Services May Bring Headquarters, Hundreds of Jobs to Minnesota   

After an unsuccessful search for a new location in Apple Valley, Stream Global Services - a global call center company - has its eyes on a property... More>>



Epic Connections
News | August 7, 2012
Omega, EPIC Connections Team Up to Audit Customers' Experiences with Contact Centers   

The contact center outsourcing partners of EPIC Connections will soon have the opportunity to know how well they please their customers thanks to a... More>>



Contact Professional
News | August 2, 2012
Alpine Access to be bought by Sykes Enterprises   

Call-center operator Sykes Enterprises Inc.said it plans to acquire at-home agent provider Alpine Access for $150 million in cash in an effort to... More>>



C3/CustomerContactChannels
News | August 1, 2012
C3/CustomerContactChannels Grows Its Global Footprint With a New Contact Center in Guatemala City, Guatemala   

C3/CustomerContactChannels ("C3"), a global provider of customer management solutions, has opened a new customer contact center in Guatemala City,... More>>



HP
News | August 1, 2012
HP Helps Enterprises Enhance Customer Satisfaction, Increase Revenue by Optimizing the Contact Center   

HP Enterprise Services today announced new services designed to help clients enhance customer satisfaction and increase revenue by optimizing the... More>>



Contact Professional
News | July 23, 2012
Blue Bell call center seeks licensed insurance agents   

A Blue Bell provider of outsourcing services is looking to fill 800 mostly seasonal full- and part-time positions, starting next month. More>>



Novo1
News | July 23, 2012
NOVO 1 Contact Centers hiring 600 employees   

(Ft. Worth, TX) NOVO 1 is looking to hire more than 600 employees over the next 6 weeks to meet the needs of its growing client base and support the... More>>



Convergys
News | July 19, 2012
Convergys Seeks 150 Employees In Omaha   

Convergys Corporation is hiring for 150 full-time on-site positions for its contact center in Omaha, Nebraska. More>>



Contact Professional
News | July 18, 2012
Perfect Storm Brewing for Cloud, Hosted, and Outsourced Communications Growth   

Even with the cloud computing market growing at more than double the pace of the managed service and colocation industries, analyst Philbert Shih of... More>>