Outsourcing News

Aspect Software
News | October 16, 2014
Aspect Software Announces Workforce Management Integrated With Zipwire   

Aspect Software, a provider of customer interaction management, workforce optimization, back-office and cloud solutions, announces Aspect Workforce... More>>

WorkFlex Solutions LLC
News | October 16, 2014
WorkFlex Introduces Intelligent Agent Self-Service Mobile Apps   

WorkFlex Solutions LLC, the industry leader in Intelligent Intraday Automation solutions for contact centers announced today the release of new... More>>

News | October 14, 2014
Sitel to Hire 300 positions in Hamilton, Alabama Customer Care Call Center   

Sitel, a leading global customer care provider, today announced it is actively expanding its customer care call center in Hamilton, Alabama. More>>

News | October 13, 2014
Qualfon to Explain How it Achieves Employee Retention Rates 2X the Industry Average at ICMI Event    

Qualfon, a people-driven business process outsourcing company and global provider of call center services, announced that it is a featured speaker at... More>>

News | October 10, 2014
Ribbon Cutting Ceremony Announced for StarTek   

The ribbon cutting for the StarTek call center in Carolina Forest is scheduled to take place Monday, October 13 at 2 p.m. in Myrtle Beach, South... More>>

News | October 8, 2014
USA At-Home Agents Supervised from a Nicaragua Base: A New Twist on the Nearshore Model   

Nashville, Tennessee-based outsourcer Sitel first started utilizing work-at-home agents in 2008 and it has since grown into an important aspect of... More>>

Convergys Corp.
News | October 8, 2014
Convergys hiring nearly 300 in Chattanooga, Tennessee   

Convergys Corp. plans to hire between 250 and 300 more people for its Chattanooga, Tennessee, call center. More>>

News | October 7, 2014
Atelka Looking to Employ 400 People in Sarnia, Ontario, Canada, by March   

Atelka, which opened its Sarnia center, Ontario, Canada, at the Western Sarnia-Lambton Research Park earlier this year, is now planning to increase... More>>

News | October 7, 2014
Telerx Closing its Lehigh Valley, Pennsylvania Call Center   

Telerx will shut down its Hanover Township, Lehigh County, Pennsylvania, call center and lay off 156 employees over the holiday season, according to... More>>

News | October 7, 2014
Tulsa, Oklahoma, Call Center Looking to Fill Hundreds of Positions   

Alorica needs to fill 500 jobs in Tulsa, Oklahoma, thanks to a new seasonal client. Alorica has several hundred seasonal jobs, as well as permanent... More>>