Outsourcing News


ProcureCon
News | July 15, 2014
ProcureCon Findings Reveal Procurement Underperforming in Strategic Planning Workforce Management   

A survey of over 310 procurement professionals indicated that procurement functions are not adequately staffed to successfully execute their... More>>



Teletech Holdings, Inc.
News | July 10, 2014
eLoyalty's Cloud Platform Achieves PCI and HIPAA Compliance Cloud Customer   

TELETECH Holdings, Inc., announces that eLoyalty, part of its customer technology services division, has received its Payment Card Industry (PCI) and... More>>



Alorica
News | July 10, 2014
Alorica Expands Its Business Within the Dominican Republic   

Alorica, a worldwide leading provider of customer management outsourcing solutions, announced today that it will increase its global reach with the... More>>



Altitude Software
News | July 10, 2014
Study Shows 35.000 Contact Centers Employing 3.7 Million People in 30 European Countries in 2013   

In 2013 there were more than 35.000 contact centers, with 78 positions on average, employing 3.7 million people in 30 countries in Europe, according... More>>



3C Contact Services
News | July 2, 2014
3C Contact Services Announces Appointment of Rick Johnson   

3C Contact Services, North America's provider of contact center solutions for small- and medium-sized businesses, is pleased to announce the... More>>



VIPdesk
News | June 19, 2014
VIPdesk Connect Recruiting Home-Based Customer Service Professionals   

VIPdesk Connect, a provider of home-based customer service jobs, announces that the company is hiring experienced customer service representatives... More>>



3C Contact Services
News | June 16, 2014
3C Contact Services Is Pleased to Announce Major New Client Win: Empower Network   

3C Contact Services (3CContactServices.com), North America's premier cost-effective provider of contact center solutions for small- and medium-sized... More>>



Avaya
News | June 11, 2014
Avaya Named as a Leader by Gartner in Magic Quadrant for Contact Center Infrastructure for 14th Consecutive Year   

Avaya announced today that it has set a new record as the only vendor to be positioned as a Leader in the Gartner Magic Quadrant for Contact Center... More>>



Everest Group
News | June 9, 2014
Captive Offshore Centers Remain Cost Competitive With Outsourcing    

Despite speculation that the cost competitiveness of captive offshore centers may be fading, most global in-house centers still save companies money... More>>



First Call Resolution
News | June 6, 2014
First Call Resolution Announces New Base Camp 2 Offices in Eugene, Oregon   

First Call Resolution (FCR), the premier provider of outsourced live agent call center and businesses process solutions to the new economy, telecom,... More>>