Pegasystems Inc., the leader in Business Process Management (BPM) and software for customer centricity, today announced that the Transport Management... More>>

C3/CustomerContactChannels ("C3"), a global provider of customer management solutions, announced today that it is adding up to 1,500 jobs to service... More>>

Turkcell, the leading communications and technology company’s 100% subsidiary Turkcell Global Bilgi, Turkey’s leading customer relations... More>>

Virtual Hold Technology® (VHT®), a world leader in enterprise conversation strategies that enhance the customer experience, has added Videlica,... More>>

Aegis Limited, a global outsourcing services provider and part of the $27 billion Essar Group, announced that it has moved into Peru and inaugurated... More>>

NICE announced it has been named the winner of the Spring 2012 Technology Services Industry Association (TSIA) STAR Award for Professional Services... More>>

Aegis, a global business services and experience management company, today launched Aegis Proactive Intelligence (Pi), a suite of business... More>>

AlJomaih Automotive company (AAC), the largest GM dealer in the Middle East, has reported increased productivity and improved customer service as a... More>>

APAC Customer Services, Inc. (APAC) announced the opening of a new, state of the art contact center in Panama. The new site commenced operations on... More>>

A US Congress bill that bars the US companies outsourcing call center jobs from receiving federal grants and loans now has over 100 co-sponsors, its... More>>