Outsourcing News


SYNNEX Corporation
News | September 18, 2013
SYNNEX Announces Acquisition of IBM's $1.2+ billion CRM BPO Business   

SYNNEX Corporation, a leading business process services company, announced today in a separate press release issued jointly by SYNNEX and IBM, that... More>>



First Call Resolution
News | September 17, 2013
First Call Resolution Unveils Location of 5th Oregon Contact Center   

First Call Resolution officially announced the location of their newest Oregon contact center: Veneta. More>>



Teleperformance
News | September 16, 2013
Teleperformance Announces Shreveport Center Growing With 740 New Jobs   

Today, Teleperformance announced the company will create 740 new direct jobs at its Shreveport customer contact center in the next two years,... More>>



WorkFlex Solutions
News | September 11, 2013
WorkFlex Solutions Launches WorkFlex@Home   

WorkFlex Solutions, a provider in intelligent intraday management automation solutions for call centers, announces the introduction of WorkFlex@Home,... More>>



Jacada, Inc.
News | September 9, 2013
Jacada and Cognizant Partner to Deliver Customer Service Solutions   

Jacada, Inc., a global provider of customer service technology designed to simplify the interaction between businesses and their customers, announces... More>>



Ameridial, Inc.
News | September 9, 2013
New Call Center to Bring 90 Jobs to Fort Kent   

A new call center is set to open in Fort Kent, Maine, bringing 90 full-time jobs with it. More>>



Dell
News | September 3, 2013
Dell to Axe 1,000-plus Call-Centre Staff   

Dell is laying off staff in its enterprise division, The Register understands, as company honcho Michael Dell prepares to take his firm private. More>>



APAC Customer Services, Inc.
News | September 3, 2013
Sarasota Call Center Plans to Hire 150   

APAC Customer Services Inc. said it will add more than 150 temporary positions to its Sarasota payroll in the next few months, as it gears up for a... More>>



APAC Customer Services
News | August 30, 2013
APAC Customer Services, Inc. Expanding in Sarasota, Florida   

APAC Customer Services, Inc., a leader in global customer care outsourced services and solutions, announced today that it will add over 150 jobs in... More>>



UnitedHealth Group
News | August 26, 2013
UnitedHealth Group to Hire 500    

UnitedHealth Group plans to add 500 call center jobs over the next 60 days at its new Connextions center in Phoenix. More>>