Outsourcing News


Convergys
News | April 11, 2012
Convergys Awarded New Patent for Customer-Focused Linkage Analysis Method that Improves Caller Experience   

Convergys Corporation, a global leader in customer management, announced today that it has received a new patent from the United States Patent and... More>>



Serco
News | April 6, 2012
British travel firm Serco to create 125 jobs in Campbellsville   

Travel and hospitality company Serco is expanding its reach in the industry by creating 125 jobs at its Campbellsville center. The international... More>>



VirtuOz
News | April 6, 2012
VirtuOz Intelligent Virtual Agents Named Finalist in the 2012 Hot Companies and Best Products Awards by Network Products Guide   

VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, announced today that Network... More>>



Alpine Access
News | April 4, 2012
Alpine Access Partners With First Lady Michelle Obama to Create Jobs for Veterans and Military Spouses   

Alpine Access, the premier provider of virtual contact center solutions and services, has teamed up with the White House on this important initiative... More>>



NCO Group
News | April 2, 2012
NCO Group Adding Over 600 Work at Home Positions in Kansas City Area   

NCO Group, Inc. ("NCO" or the "Company"), a leading provider of business process outsourcing services, announced today that it will hire over 600... More>>



Evolv
News | March 29, 2012
Evolv-on-Demand Launches Recruitment Process Outsource (RPO) Service with Built-in Candidate Quality Control   

Evolv, the leading provider of data-driven workforce selection, today announced availability of its Recruitment Process Outsourcing (RPO) service for... More>>



Altitude
News | March 29, 2012
Arvato-Qualytel Delivers More Productive Campaigns With Altitude Software Solutions   

Altitude Software, the leading independent global contact center solutions vendor, today announces that the deployment of an Altitude uCI solution at... More>>



EchoPass
News | March 26, 2012
Echopass and Overstock.com Validate Benefits of Five Years in the Cloud   

Echopass Corporation, the 2011 market share leader in cloud-based contact centers, and Overstock.com jointly announced today their five-year... More>>


News | March 21, 2012
Guyana is Home to a New Concept of Contact Center   

A new contact centre aims to put Guyana on the map as an environmentally and ethically responsible outsourcing destination; uniting off-shore... More>>



Aegis
News | March 14, 2012
Orbitz Worldwide and Aegis Plan to Hire Fort Hood U.S. Military Spouses at March 28 Job Fair   

Orbitz Worldwide Inc. and Aegis, a global outsourcing services provider, today announced plans to hire United States military spouses at the upcoming... More>>