Outsourcing News

News | December 3, 2013
Teleperformance Canada Announces New Jobs in Thunder Bay   

Teleperformance, a provider in outsourced multichannel customer experience management, is hiring more than 150 people at its Thunder Bay contact... More>>

Ansafone Contact Centers
News | December 3, 2013
Ansafone Deploys Interactive Intelligence All-in-One IP Communications Software Suite   

Ansafone Contact Centers, which provides outsourced contact center services nationwide, has deployed an all-in-one IP communications software suite... More>>

Etech Global Services
News | December 2, 2013
Etech Global Services Expands to Palm Beach, Florida   

Etech Global Services, a business process outsourcer, announces they’ve expanded into Palm Beach, Florida. More>>

News | November 19, 2013
Call Center Sitel Adding 125 Jobs in St. Catharines, Niagara, Ontario   

Sometimes good news follows bad. That’s the case in St. Catharines where call center Sitel announced it’s adding 125 new positions to its... More>>

Calibrus, Inc.
News | November 18, 2013
Calibrus Under New Ownership   

It was announced today that James Powers and Gary Moulton have purchased the call center assets and name rights from Calibrus Inc. More>>

Spoken Communications
News | November 5, 2013
Leading Telecommunications Provider Selects Spoken to Launch First Cloud-Based Call Center Solution in the Philippines   

Spoken Communications, provider of the first Avaya-based cloud platform for contact centers, today announced that the Philippine Long Distance... More>>

News | November 5, 2013
ACA Marketplace Enrollment Solutions Selects inContact    

inContact, a provider of cloud contact center software and contact center agent optimization tools, announces that ACA Marketplace Enrollment... More>>

net.America Corp.
News | October 31, 2013
net.America Deploys Interactive Intelligence Cloud Solution for Contact Centers   

The net.America Corp., which provides professional services to the federal government, has deployed a cloud-based contact center solution from... More>>

News | October 29, 2013
Sitel to Hire 50 New Customer Care Agents in Hamilton, Alabama   

Sitel, a leading global customer care provider, today announced that it is actively expanding its customer service center in Hamilton, Alabama. More>>

Sutherland Global Services
News | October 28, 2013
Call Center to Bring 600 Jobs to Fort Mill, South Carolina   

A new business that specializes in process outsourcing is set to open a call center next month in Fort Mill, South Carolina, bringing 600 jobs to the... More>>