Outsourcing News

First Call Resolution
News | June 5, 2014
First Call Resolution Announces Expansion of Coos Bay Call Center   

First Call Resolution, the premier provider of outsourced live agent call center and businesses process solutions to the new economy, telecom,... More>>

Contact Professionals
News | June 4, 2014
Clayton County, Georgia, Hiring More than 1,000 for Call Center   

The company behind the jobs expansion is Chime Solutions Inc., an outsourcing firm led by Shelly Wilson. The call center will create at least 1,120... More>>

United Benefits Advisors
News | June 4, 2014
Benefits Communication Critical to Talent Retention, Employee Engagement and Productivity: UBA Whitepaper   

United Benefit Advisors, the nation’s leading independent employee benefits advisory organization, announces the release of “A Business Case for... More>>

IBEX Global
News | May 27, 2014
Bend Call Center IBEX Global to Hire 450 by Fall   

Ibex Global, a Bend call center at the edge of the Old Mill District, plans to more than double its workforce by hiring 450 employees by summer’s... More>>

News | May 16, 2014
Killeen Call Center to Hire 500   

Aegis plans to hire more than 500 full-time permanent employees for its contact center in Killeen over the next several weeks, the company said. More>>

News | May 8, 2014
Sitel Announces Next-Generation Social Media Services   

Sitel today announced the next generation of its social media services, empowering its clients’ customers to interact with brands in their social... More>>

News | April 29, 2014
Sitel Hiring 270 at Albuquerque Customer Experience Center   

Sitel, a leading global customer care provider, today announced the addition of 270 new jobs. This includes 150 regular positions, including... More>>

News | April 23, 2014
New Call Center in Henrico Will Create about 500 Jobs   

Teleperformance, a company that provides outsourced customer service for global clients is planning to open a call center in Henrico County, VA that... More>>

West Corporation
News | April 17, 2014
West Corporation to Acquire SchoolMessenger   

West Corporation, a provider of technology-driven communication services, announces it has entered into an agreement to acquire Reliance Holding,... More>>

News | April 15, 2014
OpenSpan Partners with Istmo to Improve Contact Center Performance in Brazil   

OpenSpan Inc., a global provider of worker optimization, activity management and automation solutions, has signed Istmo Solutions of Brazil to resell... More>>