Outsourcing News

News | August 20, 2013
Echopass Announces New Large Enterprise Edition Bundle   

Echopass Corporation today announced a comprehensive new package for large, complex enterprises migrating to a cloud-based contact center solution. More>>

XACT Telesolutions
News | August 18, 2013
Nationwide Call Center Now Offers Email Management Services   

XACT Telesolutions, a call center solutions company, is expanding its range of customer service outsourcing solutions with email management services,... More>>

News | August 14, 2013
MedAmerica Billing Services Selects Avaya Outbound Contact Express   

Avaya announces that physician practice management organization, MedAmerica Billing Services, Inc., has chosen Avaya Outbound Contact Express to... More>>

News | August 14, 2013
Rhode Island Exchange Call Center Hiring 75   

The Rhode Island Department of Labor and Training will host a recruitment event for up to 75 new jobs at a customer service center for the state's... More>>

News | August 13, 2013
Global Outsourcer Partners With SoCoCare to Provide Social Media Engagement for Customer Care to Fortune 500 Clients   

SoCoCare, the leading all-in-one provider of social media engagement for customer care solutions, announced today that a leading business process... More>>

News | August 9, 2013
Healthcare Reform Questions Answered at MD Call Center   

On Oct. 1, the day the state is scheduled to begin taking calls enrolling citizens in Obamacare, the controversial Concord call center may be the... More>>

24-7 Intouch
News | August 8, 2013
Call Center Adds 470 Jobs in Aurora Office   

An outsourcing company announced Aug. 6 that a call center in Aurora has added 470 jobs, and has plans to grow the business over the next few months. More>>

Aspect Software
News | August 5, 2013
STD-Multiopcion Integrates Aspect Social   

Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, announces... More>>

News | August 5, 2013
Vodafone Awards Amdocs Global Managed Services Contract   

Amdocs, a provider of customer experience systems and services, and Vodafone, mobile communications company, announce they have signed a five-year... More>>

News | August 2, 2013
CharTec Joins With Global Mentoring Solutions   

CharTec, the SMB channel’s "Hardware as a Service" (HaaS) and Managed Services Sales Training provider and Global Mentoring Solutions, a customer... More>>