Outsourcing News

News | August 11, 2014
Atento to Generate 1,200 Positions With Third Contact Center in Guatemala   

Atento aims to create around 1,200 new jobs at its newly inaugurated contact center in Guatemala City’s World Technology Center. More>>

News | August 5, 2014
Teleperformance to Hire 300 Call Center Agents in Texas   

Teleperformance is preparing to hire 300 agents for its call center operation in Abilene, Texas. More>>

News | August 4, 2014
Introducing IntegrityPCI, Level 1 PCI-DSS Compliance Software for Contact Centers   

With PCI-DSS 3.0 now being strictly enforced by credit card companies due to the rise in incidents of fraud in contact centers, these companies are... More>>

Millennium1 Solutions
News | July 28, 2014
Millennium1 Solutions Announces US Expansion   

Millennium1 Solutions is pleased to announce the expansion of its operating footprint in the US with the opening of a new contact center facility in... More>>

News | July 25, 2014
Call Center Program Adds Jobs for Visually Impaired   

Orlando-based Lighthouse Works! is expecting to add 150 jobs, over three years, for the visually impaired, thanks to a new partnership with a... More>>

Contact Professional
News | July 22, 2014
Contact Professional Launches New Job Board with Revolutionary Job Matching Technology   

Contact Professional, the leading publication for contact center professionals, has launched CP Jobs (contactprofessional.com), now with cutting-edge... More>>

News | July 21, 2014
C3/CustomerContactChannels Expands Operations in Salt Lake City   

C3/CustomerContactChannels, a global provider of customer contact strategies and solutions, is ramping up its operations in Salt Lake City and needs... More>>

Liberty-Source PBC
News | July 21, 2014
Governor McAuliffe Announces 596 New Jobs at Fort Monroe in the City of Hampton    

Governor Terry McAuliffe announced today that Liberty-Source PBC, a flexible onshore business process outsourcing model that uniquely harnesses the... More>>

News | July 15, 2014
ProcureCon Findings Reveal Procurement Underperforming in Strategic Planning Workforce Management   

A survey of over 310 procurement professionals indicated that procurement functions are not adequately staffed to successfully execute their... More>>

Teletech Holdings, Inc.
News | July 10, 2014
eLoyalty's Cloud Platform Achieves PCI and HIPAA Compliance Cloud Customer   

TELETECH Holdings, Inc., announces that eLoyalty, part of its customer technology services division, has received its Payment Card Industry (PCI) and... More>>