Outsourcing News


Jacada, Inc.
News | September 9, 2013
Jacada and Cognizant Partner to Deliver Customer Service Solutions   

Jacada, Inc., a global provider of customer service technology designed to simplify the interaction between businesses and their customers, announces... More>>



Ameridial, Inc.
News | September 9, 2013
New Call Center to Bring 90 Jobs to Fort Kent   

A new call center is set to open in Fort Kent, Maine, bringing 90 full-time jobs with it. More>>



Dell
News | September 3, 2013
Dell to Axe 1,000-plus Call-Centre Staff   

Dell is laying off staff in its enterprise division, The Register understands, as company honcho Michael Dell prepares to take his firm private. More>>



APAC Customer Services, Inc.
News | September 3, 2013
Sarasota Call Center Plans to Hire 150   

APAC Customer Services Inc. said it will add more than 150 temporary positions to its Sarasota payroll in the next few months, as it gears up for a... More>>



APAC Customer Services
News | August 30, 2013
APAC Customer Services, Inc. Expanding in Sarasota, Florida   

APAC Customer Services, Inc., a leader in global customer care outsourced services and solutions, announced today that it will add over 150 jobs in... More>>



UnitedHealth Group
News | August 26, 2013
UnitedHealth Group to Hire 500    

UnitedHealth Group plans to add 500 call center jobs over the next 60 days at its new Connextions center in Phoenix. More>>



Echopass
News | August 20, 2013
Echopass Announces New Large Enterprise Edition Bundle   

Echopass Corporation today announced a comprehensive new package for large, complex enterprises migrating to a cloud-based contact center solution. More>>



XACT Telesolutions
News | August 18, 2013
Nationwide Call Center Now Offers Email Management Services   

XACT Telesolutions, a call center solutions company, is expanding its range of customer service outsourcing solutions with email management services,... More>>



Avaya
News | August 14, 2013
MedAmerica Billing Services Selects Avaya Outbound Contact Express   

Avaya announces that physician practice management organization, MedAmerica Billing Services, Inc., has chosen Avaya Outbound Contact Express to... More>>



Connextions
News | August 14, 2013
Rhode Island Exchange Call Center Hiring 75   

The Rhode Island Department of Labor and Training will host a recruitment event for up to 75 new jobs at a customer service center for the state's... More>>