Outsourcing News

News | May 16, 2014
Killeen Call Center to Hire 500   

Aegis plans to hire more than 500 full-time permanent employees for its contact center in Killeen over the next several weeks, the company said. More>>

News | May 8, 2014
Sitel Announces Next-Generation Social Media Services   

Sitel today announced the next generation of its social media services, empowering its clients’ customers to interact with brands in their social... More>>

News | April 29, 2014
Sitel Hiring 270 at Albuquerque Customer Experience Center   

Sitel, a leading global customer care provider, today announced the addition of 270 new jobs. This includes 150 regular positions, including... More>>

News | April 23, 2014
New Call Center in Henrico Will Create about 500 Jobs   

Teleperformance, a company that provides outsourced customer service for global clients is planning to open a call center in Henrico County, VA that... More>>

West Corporation
News | April 17, 2014
West Corporation to Acquire SchoolMessenger   

West Corporation, a provider of technology-driven communication services, announces it has entered into an agreement to acquire Reliance Holding,... More>>

News | April 15, 2014
OpenSpan Partners with Istmo to Improve Contact Center Performance in Brazil   

OpenSpan Inc., a global provider of worker optimization, activity management and automation solutions, has signed Istmo Solutions of Brazil to resell... More>>

Spanlink Communications
News | April 9, 2014
Spanlink Introduces Flexible Financing Program   

Spanlink Communications, a leading managed services provider for Cisco collaboration and contact center solutions, today announced Spanlink Capital... More>>

News | April 8, 2014
Convergys Clarksville to Host Walk-in   

Convergys Corporation, a global provider in customer management, is hosting an open house at its contact center in Clarksville, Tennessee. Interested... More>>

News | April 1, 2014
OnQ Operating Company Launches Outsourcing and Contact Center Solutions   

OnQ Operating Company is pleased to announce the launch of its healthcare labor outsourcing and contact center solutions. Formed in response to the... More>>

News | March 18, 2014
Sitel Honored for Excellence   

Sitel, a global customer care provider, announces that it has been honored with the 2014 Customer Value Leadership Award in Omni-Channel Customer... More>>