Outsourcing News

News | April 15, 2014
OpenSpan Partners with Istmo to Improve Contact Center Performance in Brazil   

OpenSpan Inc., a global provider of worker optimization, activity management and automation solutions, has signed Istmo Solutions of Brazil to resell... More>>

Spanlink Communications
News | April 9, 2014
Spanlink Introduces Flexible Financing Program   

Spanlink Communications, a leading managed services provider for Cisco collaboration and contact center solutions, today announced Spanlink Capital... More>>

News | April 8, 2014
Convergys Clarksville to Host Walk-in   

Convergys Corporation, a global provider in customer management, is hosting an open house at its contact center in Clarksville, Tennessee. Interested... More>>

News | April 1, 2014
OnQ Operating Company Launches Outsourcing and Contact Center Solutions   

OnQ Operating Company is pleased to announce the launch of its healthcare labor outsourcing and contact center solutions. Formed in response to the... More>>

News | March 18, 2014
Sitel Honored for Excellence   

Sitel, a global customer care provider, announces that it has been honored with the 2014 Customer Value Leadership Award in Omni-Channel Customer... More>>

News | March 18, 2014
STARTEK Moves to AT&T Cloud   

STARTEK, a provider in business process outsourcing, is using AT&T cloud services to create a suite of cloud solutions that will speed STARTEK's... More>>

News | March 7, 2014
Convergys Completes Acquisition of Stream   

Convergys Corporation (Convergys), a global leader in customer management, today announced that it has completed its acquisition of Stream Global... More>>

Contact Professional
News | February 10, 2014
Bill to Protect Call Center Jobs in Maine Yields Union Support   

Labor union members are calling on Maine lawmakers to approve a bill designed to keep jobs at call centers in the state. More>>

Telus Intl
News | February 5, 2014
Dizzion supplies TELUS International with cloud-enabled   

Dizzion today announced it is providing TELUS International, a global customer care outsourcing organization, with its Cloud Delivered Desktops.... More>>

News | January 31, 2014
Oregon Call Center FCR Needs 150 Workers by June   

First Call Resolution wants to hire 150 people by June. Employment could eventually approach 300 at the new Veneta call center in the old True Value... More>>