Outsourcing News

8X8, Inc.
News | January 27, 2014
8x8 Launches Enhanced Cloud Contact Center Solution    

8x8, Inc. announces the completion of a significant upgrade to its Virtual Contact Center (VCC) cloud-based call center software. More>>

Pega Systems
News | December 23, 2013
Pegasystems Launches New Release of Customer Service Solution   

Pegasystems Inc., a provider in Business Process Management (BPM) and a provider of Customer Relationship Management (CRM) solutions, announces the... More>>

News | December 19, 2013
Replicon Replaces Phone Technology with 8x8 Virtual Office   

8x8, Inc., a provider of cloud communications and collaboration solutions, announces that Replicon, a provider of cloud-based time tracking solutions... More>>

News | December 17, 2013
Avaya Powers NORAD Hotline Serving Santa's Most Precious Customers   

Children waiting with bated breath for the arrival of Santa and the gifts he's carrying can rest easy this year. Hotline volunteers using the latest... More>>

News | December 5, 2013
Alorica Hiring New Employees in Topeka, Kansas   

Alorica, a provider of customer management outsourcing solutions, announces that they are hiring 100 new employees to provide support for a new... More>>

News | December 5, 2013
Qualfon to Center in Hancock, New York, Creating 400 New Jobs   

Qualfon, a global business process outsourcing and call center services provider, will renovate a long-vacant manufacturing building in Hancock, New... More>>

News | December 3, 2013
Teleperformance Canada Announces New Jobs in Thunder Bay   

Teleperformance, a provider in outsourced multichannel customer experience management, is hiring more than 150 people at its Thunder Bay contact... More>>

Ansafone Contact Centers
News | December 3, 2013
Ansafone Deploys Interactive Intelligence All-in-One IP Communications Software Suite   

Ansafone Contact Centers, which provides outsourced contact center services nationwide, has deployed an all-in-one IP communications software suite... More>>

Etech Global Services
News | December 2, 2013
Etech Global Services Expands to Palm Beach, Florida   

Etech Global Services, a business process outsourcer, announces they’ve expanded into Palm Beach, Florida. More>>

News | November 19, 2013
Call Center Sitel Adding 125 Jobs in St. Catharines, Niagara, Ontario   

Sometimes good news follows bad. That’s the case in St. Catharines where call center Sitel announced it’s adding 125 new positions to its... More>>