Customer Service & Retention News


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News | August 5, 2014
New Call Center to Bring Jobs to Athens, Ohio   

A call center that is expected to have 100+ jobs is coming to Athens, Ohio. More>>



Oracle
News | August 5, 2014
Oracle Acquires TOA Technologies    

Oracle announced it has agreed to acquire TOA Technologies, a provider of cloud-based solutions for field service management. More>>


News | August 5, 2014
Teleperformance to Hire 300 Call Center Agents in Texas   

Teleperformance is preparing to hire 300 agents for its call center operation in Abilene, Texas. More>>


News | August 4, 2014
BenchmarkPortal Announces: Revolv Contact Center Achieves Its Fourth Certification as a BenchmarkPortal Center of Excellence   

The Revolv customer contact center has been certified as a Center of Excellence by BenchmarkPortal, a leading contact center research and consulting... More>>



LiveOps, Inc.
News | August 4, 2014
LiveOps Creates Software-Only Contact Center For Intuitive Solutions   

LiveOps, Inc., the global leader in cloud contact center and customer service solutions, announced that Intuitive Solutions, a leading managed... More>>



Equity Trust Company
News | August 1, 2014
Equity Trust Company Seeks Customer Service Representatives    

Equity Trust Company is seeking motivated, friendly Sioux Falls, South Dakota, area job seekers to fill customer service positions that offer... More>>



Intelligent Office
News | August 1, 2014
Intelligent Office Introduces Call-Center-Type Services    

Intelligent Office, a provider of communications and virtual office solutions in North America, announces new "concierge-style" call-center-type... More>>



Transera
News | August 1, 2014
Transera Announces Availability of Customer Engagement Analyzer 2.0   

Transera, the Customer Engagement Analytics in the cloud company, announces the general availability of Customer Engagement Analyzer 2.0, the latest... More>>



3C Contact Services
News | August 1, 2014
Poor Customer Service Costs Over $100 Billion/Year   

3C Contact Services, a North American provider of contact center solutions for small and medium-sized businesses, is weighing in on a recent study... More>>



C3
News | July 30, 2014
C3/CustomerContactChannels Dedicates a New 500-Seat Customer Service Facility in Guatemala   

C3/CustomerContactChannels celebrated the grand opening of their newest facility in Guatemala. More>>