Customer Service & Retention News


inContact
News | September 23, 2014
Utilities Company Improves Customer Service with Cloud Voice-of-the-Customer Solution from inContact   

inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces a major utility company... More>>



Teleperformance
News | September 22, 2014
Frost & Sullivan Commends Teleperformance for its Unmatched Performance in the Nearshore Contact Center Outsourcing Services Market   

Based on its recent analysis of the Latin American contact center outsourcing services market, Frost & Sullivan recognizes Teleperformance with the... More>>



Moss Bros
News | September 22, 2014
Moss Bros Invests in CRM as Multichannel Evolution Continues   

Moss Bros has announced a year-on-year rise in sales for the six months to 26 July 2014, with its focus on multichannel development continuing to... More>>



Nuance
News | September 18, 2014
TalkTalk Reduces Call Center Costs Dramatically by Creating a More Human Customer Service Conversation with Nuance   

Nuance Communications, Inc. today announced that TalkTalk has dramatically improved the customer service experience via Nuance’s Natural Language... More>>



Cox Communications
News | September 16, 2014
Cox Hiring 150 Ahead of Gigabit Speed Rollout   

Cox Communications is looking to hire 150 at its expanded Phoenix call centers. The positions include part-time collections positions and full-time... More>>



Teleperformance
News | September 16, 2014
Teleperformance Grand Rapids Adds 100 New Jobs   

Teleperformance, a provider in outsourced multichannel customer experience management, is pleased to announce 100 new full-time jobs to the Grand... More>>



500 Startups
News | September 16, 2014
Talkdesk grabs $3.15M for its ‘call center in the browser’   

Born out of a contest that cloud communications company Twilio put on in 2011 with a laptop as a prize, Talkdesk is a “call center in the... More>>



Aspect Software
News | September 12, 2014
Aspect Software Fills the Skies With Cloud-Based Solution   

Aspect Software, a provider of customer interaction management, workforce optimization, back-office and cloud solutions, announces Aspect Hosted, a... More>>



Contact Professional
News | September 11, 2014
S&P Data LLC to hire hundreds for new call center in Rio Rancho   

On Wednesday, Governor Susana Martinez announced that S&P Data LLC will bring 425 jobs over the next few years to a new Rio Rancho call center. More>>



inContact
News | September 11, 2014
Leading Provider of Residential and Commercial Services Takes Contact Center Operations from Premise to Cloud with inContact   

inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces a top service provider... More>>