Customer Service & Retention News

Frontier Communications
News | December 23, 2014
Frontier to Regulators: We Guessed Wrong on Call Volumes   

Frontier Communications found itself caught short of trained people when customer call volumes in Connecticut were higher than expected in the... More>>

Aspect Software
News | December 23, 2014
Is Customer Service Getting Worse or Fruitcake Getting Better?   

In 2013, 37 percent of consumers surveyed said they'd rather eat a piece of last year's fruitcake than deal with customer service. This year it's... More>>

News | December 22, 2014
VideoChat Provider VideoDesk Has Raised $4.8 Million to Expand Enterprise Business    

VideoDesk, the cloud-based videochat solution services company, has raised $4.8 million dollars in angel and seed investment money which is being... More>>

Automated Voice and Data Solutions (AVDS)
News | December 22, 2014
Automated Voice & Data Solutions Partners with TantaComm to Deliver World-Class Workforce Optimization Solutions to Contact Centers   

TantaComm, one of the leading Workforce Optimization (WFO) providers in the Contact Center business partners with Automated Voice and Data Solutions... More>>

Spoken Communications
News | December 19, 2014
Spoken Communications to Power Avaya Hybrid Cloud Solution   

Spoken Communications, a cloud infrastructure provider specializing in contact center virtualization, announces an agreement with Avaya, a provider... More>>

News | December 18, 2014
TNT to Deliver Customer Service Excellence from the Cloud with NewVoiceMedia   

NewVoiceMedia, a leading global provider of cloud contact center technology, today announced that TNT UK is using its ContactWorld solution to... More>>

News | December 18, 2014
Metrics Dashboard Lets Contact Center Agents Monitor Their Performance   

"The capability for agents to see their up-to-the-minute performance indicators, combined with an incentive-based compensation plan is a great... More>>

Noble Systems Corporation
News | December 17, 2014
Noble Systems Announces 2015 Select Noble Users Group Conference Series   

Noble Systems Corporation, a global leader in contact center technology solutions, today announced the dates of its 2015 Select Noble Users Group... More>>

News | December 16, 2014
Telvista Call Center Staying in Virginia - Adding 300 Jobs   

A Telvista call center is staying in Danville, Virginia, and planning to bring 300 new jobs to the area, which would increase its number of employees... More>>

Enghouse Interactive
News | December 16, 2014
Enghouse Interactive Earns Preferred Partner Status from NACR   

Technology solutions integration expert NACR is pleased to announce that Enghouse Interactive, a leader in contact center, unified communications... More>>