Customer Service & Retention News


ShoreTel
News | December 2, 2012
ShoreTel Positioned in the Leaders Quadrant for Unified Communications as a Service   

ShoreTel®, the leading provider of brilliantly simple platforms, including business phone systems, applications, and mobile UC solutions, today... More>>



Contact Professional
News | December 1, 2012
New Call Center to Employ 150-500 in Fayetteville   

A new call center that will employ 150 people and could hire as many as 500 plans to open next spring in Fayetteville. More>>



8x8
News | December 1, 2012
8x8 Named a Market 'Leader' in the Magic Quadrant   

8x8, Inc., provider of cloud-based communications and computing solutions, said that Gartner Inc., an information technology research and advisory... More>>



Contact Professional
News | November 20, 2012
Maine call center seeking to fill 400 jobs   

A call center in Orono is looking to hire 400 employees in the next week to take calls from people affected by Superstorm Sandy. More>>



Sun Life Financial
News | November 13, 2012
Sun Life Partners with benefitsCONNECT® to Grow Online Enrollment Capacity in Group and Voluntary Benefits   

The U.S. business group of Sun Life Financial Inc. and benefitsCONNECT®, a leader in web-based electronic enrollment and employee benefits... More>>



Soundbite Communications
News | November 13, 2012
SoundBite Communications Enhances Compliance Suite for Contact Centers   

Contact centers are operating in an uncertain and tightening national and local regulatory environment, increasing the cost and complexity of doing... More>>



Advent Software
News | November 12, 2012
Advent Software Awarded Top Honor for CRM Solution by Buy-Side Technology   

Advent Software, Inc., a leading provider of software and services for the global investment management industry, today announced that Advent... More>>



Verint
News | November 12, 2012
Verint Placed in "Leaders" Quadrant of 2012 Magic Quadrant   

Verint(R) Systems Inc. announces that it has been positioned in the "Leaders" quadrant of the newly published "Magic Quadrant for Contact Center... More>>



Contact Professional
News | November 12, 2012
Bright Horizons Call Center Certified as Center of Excellence for 2012   

Bright Horizons Family Solutions(R) announces that its Colorado-based contact center has been certified for the second year in a row as a Center of... More>>



Zeacom Communications
News | November 8, 2012
Zeacom Communications Center 6.2 Delivers Enhanced Contact Center Experience   

Zeacom, an Enghouse Systems company, and leading provider of multi-channel contact center and business process automation solutions, today announced... More>>