Customer Service & Retention News

News | December 19, 2013
Replicon Replaces Phone Technology with 8x8 Virtual Office   

8x8, Inc., a provider of cloud communications and collaboration solutions, announces that Replicon, a provider of cloud-based time tracking solutions... More>>

News | December 17, 2013
Avaya Powers NORAD Hotline Serving Santa's Most Precious Customers   

Children waiting with bated breath for the arrival of Santa and the gifts he's carrying can rest easy this year. Hotline volunteers using the latest... More>>

News | December 17, 2013
Five9 Earns Top 100 Fastest Growing Private Companies Award   

Five9, a provider of cloud contact center software, has been ranked 50th by The San Francisco Business Times on its annual list of Top 100 Fastest... More>>

News | December 17, 2013
New Call Center to Create More Than 600 Jobs   

A company that provides call center support for other businesses is locating a call center near Myrtle Beach, SC and is expected to create more than... More>>

News | December 10, 2013
Gartner Names Genesys a Challenger in its Magic Quadrant    

Genesys, a provider of customer experience and contact center solutions, announces that Gartner named Genesys a challenger in the 2013 Gartner "Magic... More>>

Proctor Financial, Inc.
News | December 10, 2013
Proctor Financial, Inc. Achieves Certification from BenchmarkPortal   

The Proctor Financial, Inc. customer contact center has been certified as a Center of Excellence by BenchmarkPortal, a contact center research and... More>>

Altitude Software
News | December 6, 2013
New Altitude vBox5 Delivers Enterprise-Grade Free SIP Server   

Altitude Software, a leader in unified customer interaction solutions, today announces the worldwide availability of Altitude vBox 5, an... More>>

News | December 3, 2013
Sitel Executive Receives U.S. Industry Champion Award   

Sitel, a global customer care provider, announces that Senior Vice President, Operations Planning & Solutions, Larry Hefling has been awarded the... More>>

News | December 3, 2013
Teleperformance Canada Announces New Jobs in Thunder Bay   

Teleperformance, a provider in outsourced multichannel customer experience management, is hiring more than 150 people at its Thunder Bay contact... More>>

News | December 3, 2013
Genesys Acquires Voran Technologia to Deliver Comprehensive Customer Experience Offering in Brazilian Market   

Genesys, a leading provider of customer experience and contact center solutions, today announced that it has acquired Voran Tecnologia, a market... More>>