Customer Service & Retention News

LogMeIn, Inc.
News | June 9, 2014
LogMeIn Unveils In-app Chat to Boost Customer Engagement   

In order to help businesses capitalize on the rapidly growing number of mobile consumers, Boston-based LogMeln has launched BoldChat, an in-app and... More>>

Interactive Intelligence Group Inc.
News | June 5, 2014
Interactive Intelligence Releases Findings of Second Annual Global Customer Service Survey   

Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has released findings of... More>>

News | June 5, 2014
UK Consumers are Fighting Back Against Poor Customer Service, Finds New Research   

New research from leading cloud contact center vendor NewVoiceMedia reveals that 73 percent of UK consumers are standing up for customer service... More>>

News | June 4, 2014
Teleopti Group Continues to Grow Internationally   

The Board decided in 2013 to accelerate the pace of business development for both business areas, WFM and TEM by dividing Teleopti AB into two... More>>

Virtual Hold Technology
News | June 3, 2014
Virtual Hold Technology and Altivon Partner to Eliminate Hold Time and Improve the Customer Experience    

Virtual Hold Technology (VHT), a global leader in multichannel customer callback solutions, announced today that Altivon, a leader in contact center... More>>

Consilium Software
News | June 3, 2014
Consilium Software Launches UniAgent™ on Salesforce1 AppExchange   

Consilium Software announces it has launched UniAgent™ on Salesforce1 AppExchange, empowering businesses to connect with customers, partners and... More>>

Noble Systems
News | June 3, 2014
Noble Systems Receives Patent for its TCPA Wireless Compliance Solution   

Noble Systems Corporation, a global leader in unified contact center technology solutions, announced today it has received a patent for the... More>>

Virtual Hold Technology
News | June 2, 2014
Contact Center Managers to Learn About Power of Agent Engagement From Virtual Hold Technology (VHT) at Interactions 2014   

Virtual Hold Technology (VHT), a global leader in multichannel customer callback solutions, will exhibit and speak at Interactive Intelligence’s... More>>

News | May 28, 2014
Contact Centers have Access to Best-in-Class Customer Experience Testing with New Cyara FIVE Platform   

Cyara, the leading customer experience contact center testing company, has launched its next-generation, automated, testing platform which can... More>>

News | May 20, 2014
Gartner Names Logi-Serve a “Cool Vendor in Human Capital Management Software”   

Logi-Serve, emerging leader in human capital management software, today announced it has been named a "Cool Vendor" in the "Cool Vendors in Human... More>>