Customer Service & Retention News

News | October 24, 2014
Kcom Scoops Cisco Cloud Contact Center Partner Award   

Kcom, the communications integration specialist, has been named as Cisco’s EMEAR Cloud Contact Center Partner of the Year for 2014. More>>

APAC Customer Services, Inc.
News | October 24, 2014
APAC Customer Services, Inc. Adds Work at Home Positions   

APAC Customer Services, Inc., a provider in global customer care outsourced services and solutions, announces that it plans to fill more than 150 new... More>>

News | October 24, 2014
Vocalcom Contact Center Solution Launched Today in USA   

A new cloud-based platform that will bring ease and simplicity to contact center operations has gone live from Vocalcom, a provider of... More>>

Corporate Call Center Inc.
News | October 23, 2014
Array Health and Corporate Call Center Inc. Form Partnership   

Array Health and Corporate Call Center Inc. jointly announced a partnership that will allow Array Health to provide a Consumer Service Center for... More>>

News | October 22, 2014
Nexidia and Vertex Business Services Announce Partnership to Transform Customer Experience for the Utilities Industry   

Nexidia, a leading provider of customer interaction analytics solutions for business transformation, and Vertex Business Services, a leader in... More>>

Contact Solutions
News | October 21, 2014
Contact Solutions Creates Business Intelligence Gateway to Provide Clients with Deeper Understanding of Customers   

Contact Solutions, a leading provider of cloud-based customer care solutions, has released its Business Intelligence Gateway, a new cloud-based... More>>

OnviSource, Inc.
News | October 21, 2014
OnviSource® Celebrates its 10th Anniversary with Continuous Profitability, Business Success and Innovative Solutions   

OnviSource, Inc., a leading provider of highly affordable optimization, automation and unification solutions for contact centers and enterprises will... More>>

News | October 21, 2014
Sitel Hiring 200 at Lake City Contact Center   

Sitel, a leading global customer care provider, today announced plans to add 75 new jobs in the fourth quarter of 2014 and an additional 125 new team... More>>

News | October 20, 2014
Ebola Call Center Opened in Charlotte   

Between four to six specialists man the phones in Charlotte, North Carolina, at the state’s new 24-hour Ebola hotline. More>>

Jacada, Inc.
News | October 20, 2014
Kobil and Jacada Partner   

Jacada, Inc., a global provider of customer service technology designed to simplify the interaction between businesses and their customers, and Kobil... More>>