Customer Service & Retention News

Integrated Research
News | June 11, 2014
Integrated Research Revolutionises Contact Center Performance with New Prognosis Software   

Integrated Research have announced new software designed to target major contact center system flaws capable of costing businesses considerable... More>>

News | June 11, 2014
Five9 Delivers an Innovative Approach to Mulitchannel Cloud Contact Center Software    

From IQPC Call Center Week, Five9, Inc., a pioneer and leading provider of cloud contact center software, today introduced the latest version of its... More>>

News | June 11, 2014
Avaya Named as a Leader by Gartner in Magic Quadrant for Contact Center Infrastructure for 14th Consecutive Year   

Avaya announced today that it has set a new record as the only vendor to be positioned as a Leader in the Gartner Magic Quadrant for Contact Center... More>>

Mattersight Corporation
News | June 10, 2014
ID Analytics and Mattersight Join Forces to Address Voice-Facilitated Fraud   

Mattersight Corporation and ID Analytics, a leader in consumer risk management, announced an agreement to enhance predictive fraud analytics at call... More>>

News | June 10, 2014
3CLogic Announces Integration with Zendesk   

3CLogic, the leader in cloud-based contact centers hosted on Amazon Web Services, announced its integration with Zendesk, a leading cloud-based... More>>

News | June 9, 2014
NV Energy Selects Genesys to Boost its Customer Experience   

Genesys announces that NV Energy, an energy holding company serving electric and natural gas customers in Nevada, has selected Genesys to replace its... More>>

NICE Systems
News | June 9, 2014
The End of the Customer Service Run-around: Journey Optimization Reduces Headaches for Both Companies and Customers   

NICE Systems announced the beginning of the end for the customer service run-around. With today's announcement of the NICE Customer Journey... More>>

Evolve IP
News | June 9, 2014
Premise-Based Call Centers Target Cloud Migrations   

A new survey of North American call centers has revealed that many premise-based centers are interested in the cloud. Here are the details. More>>

LogMeIn, Inc.
News | June 9, 2014
LogMeIn Unveils In-app Chat to Boost Customer Engagement   

In order to help businesses capitalize on the rapidly growing number of mobile consumers, Boston-based LogMeln has launched BoldChat, an in-app and... More>>

Interactive Intelligence Group Inc.
News | June 5, 2014
Interactive Intelligence Releases Findings of Second Annual Global Customer Service Survey   

Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has released findings of... More>>