Customer Service & Retention News


L-com Global Connectivity
News | July 23, 2014
L-com Extends Contact Center Hours of Operation   

L-com Global Connectivity, a designer and manufacturer of wired and wireless connectivity products, announced today that they have extended their... More>>



Voxbone
News | July 23, 2014
Prosodie-Capgemini Selects Voxbone to Drive International Growth of Its Odigo Contact Center Solution   

Voxbone today announces that it has been selected to extend the global reach of Prosodie-Capgemini’s cloud-based customer interaction management... More>>



Radish Systems
News | July 21, 2014
Radish Systems Awarded Patent for Voice and Data Communications   

Radish Systems, a provider in voice and data mobility solutions for customer service, is pleased to announce that it has been awarded a key patent... More>>



C3
News | July 21, 2014
C3/CustomerContactChannels Expands Operations in Salt Lake City   

C3/CustomerContactChannels, a global provider of customer contact strategies and solutions, is ramping up its operations in Salt Lake City and needs... More>>



Sitel
News | July 15, 2014
Sitel to Add 150 New Jobs in Norman, Oklahoma   

Sitel, a leading global customer care provider, announced today that it will add 150 new positions to its inbound customer experience center in... More>>



InContact
News | July 15, 2014
Innovative Managed Care Provider Transitions from Premise Software to inContact Cloud Contact Center Solution   

inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces that a new healthcare... More>>



Teletech Holdings, Inc.
News | July 10, 2014
eLoyalty's Cloud Platform Achieves PCI and HIPAA Compliance Cloud Customer   

TELETECH Holdings, Inc., announces that eLoyalty, part of its customer technology services division, has received its Payment Card Industry (PCI) and... More>>



Alorica
News | July 10, 2014
Alorica Expands Its Business Within the Dominican Republic   

Alorica, a worldwide leading provider of customer management outsourcing solutions, announced today that it will increase its global reach with the... More>>



NewVoiceMedia
News | July 9, 2014
NewVoiceMedia secures $50m Funding to Accelerate Growth   

Leading cloud contact center vendor NewVoiceMedia, announced today it has secured $50m in a Series E round of funding. The new investment will... More>>



Altitude Software
News | July 8, 2014
Altitude Software Wins Best Contact Center Technology Solution for the Social Economy Award   

Altitude Software, a leader in unified customer interaction solutions, today announced that it has won, together with SERTEL and ONCE Foundation, the... More>>