Customer Service & Retention News

News | March 4, 2015
Alorica Completes Acquisition of West Corporation’s Agent Services Businesses   

Alorica, a worldwide leading provider of customer management outsourcing solutions, today announced that it has completed its acquisition of several... More>>

News | March 3, 2015
Vaillant Transforms Customer Experience with NewVoiceMedia’s Cloud Technology   

Vaillant, one of the world’s largest heating technology manufacturers, has transformed its customer experience with NewVoiceMedia’s cloud contact... More>>

Birch Communications Inc.
News | March 2, 2015
Birch Unveils Optimized Self-Service Portal   

Birch Communications, Inc., a leading provider of communications, network and cloud services to small, mid-sized, enterprise and wholesale... More>>

Juniper Networks
News | March 2, 2015
Juniper Networks and Amdocs Showcase Joint Virtualized Customer Premises Equipment Solution at Mobile World Congress   

Juniper Networks, the leader in network innovation, and Amdocs, the leading provider of customer experience solutions, will showcase an automated... More>>

HP Software
News | February 27, 2015
HP Helps Businesses Deliver Exceptional Customer Experiences with Enhancements to HP Workforce Optimization Software Suite   

HP Software on February 26 announced significant enhancements to its Workforce Optimization (WFO) software suite, designed to help contact centers... More>>

Ventana Research
News | February 26, 2015
Ventana Research Launches Research into the Next-Generation Contact Center in the Cloud   

Ventana Research today launched its latest in a series of new benchmark research studies examining the use of customer self-service to help improve... More>>

News | February 26, 2015
Sitel Expands TN Facility With 200 New Positions   

Sitel, a leading global customer care provider, today announced the immediate addition of 200 new career opportunities at the Oak Ridge, Tennessee,... More>>

Virtual Hold Technology
News | February 26, 2015
Virtual Hold Technology Joins Interactive Intelligence Global Alliance Program   

Virtual Hold Technology, a global leader in multichannel customer callback solutions, has joined the Interactive Intelligence Global Alliance Program. More>>

Noble Systems Corporation
News | February 24, 2015
Noble Systems Continues Significant Patent Growth in 2014   

Noble Systems Corporation, a global leader in contact center technology solutions, announced today that the company again saw significant growth in... More>>

Jacada, Inc.
News | February 19, 2015
Major South African Telecom selects Jacada Call Center Solutions to Enhance Customer Service Experience   

Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers,... More>>