Customer Service & Retention News


Telstra
News | June 25, 2014
Telstra Working on ‘Uber-like’ System to Improve Calls   

Telstra will use digital channels to improve the efficiency and customer service offered by its field technicians as part of its next customer... More>>



Interactive Intelligence Group, Inc.
News | June 25, 2014
Interactive Intelligence Signs With Amcom    

Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has announced that Amcom... More>>



Cyara
News | June 24, 2014
SpeechStorm and Cyara Automate the Creation of Customer-Experience Test Cases for Improved Contact Center Agility and Quality   

For customer service organizations, automated testing is essential to ensure that technology systems deliver the desired customer experience, cope... More>>



Bright Pattern
News | June 24, 2014
Bright Pattern Named a Most Promising Cloud Computing Company by CIO Review Magazine   

Bright Pattern, the only provider of next generation cloud contact center solutions, has been named a most promising cloud computing company by CIO... More>>



Panviva
News | June 24, 2014
Panviva Presents a Customer Experience Executive Conversation With Health Alliance Medical Plans   

Angela Beitelman, Director of Customer Service and Audit with Health Alliance Medical Plans, a health insurance provider serving 270,000 members in... More>>



Mitel
News | June 24, 2014
Mitel Empowers Resellers, Carriers and Cloud Providers to Grow Their Business Through New Partner Program   

Mitel®, a global leader in business communications, today announced a comprehensive new partner program in North America that encompasses the entire... More>>



Birch Communications
News | June 24, 2014
Birch Awarded Exclusive "Top 50" Call Center Award   

Birch Communications, a leading provider of business focused communications, cloud and managed services to small, medium and enterprise-sized... More>>



Five9(blue)
News | June 23, 2014
Widespread Industry Praise for the Five9 Cloud Contact Center Software Summer Release 2014   

On June 11, Five9 announced the latest version of its cloud contact center software, introducing four new native multichannel applications (email,... More>>



Avaya Inc.
News | June 20, 2014
Avaya Evolves Avaya Connect Channel Partner Program   

Avaya Inc. announces changes to its Avaya Connect Channel Partner program to advance partner expertise in successfully solving customers’... More>>



AltiGen Communications, Inc.
News | June 20, 2014
Walser Technology Group Partners With AltiGen Communications   

AltiGen Communications, Inc., a provider of premise and cloud-based IP-PBX and Contact Center solutions, announces that Walser Technology Group, Inc.... More>>