Customer Service & Retention News


Jacada, Inc.
News | November 13, 2014
Jacada Introduces Jacada Multi-Channel Agent Desktop   

Jacada, Inc., a global provider of customer experience technology, announces the public availability of the Jacada Multi-Channel Agent Desktop for... More>>



LiveOps, Inc.
News | November 11, 2014
LiveOps Launches Next Generation Agent Recruitment Platform   

LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced the launch of its new agent recruitment... More>>



Veterans Affairs Department
News | November 11, 2014
Veterans Affairs Chief Vows Renewed Focus on Customer Service   

On the eve of Veterans Day, the Veterans Affairs Department announced a reorganization designed to make it easier for veterans to gain access to the... More>>



ShoreTel
News | November 11, 2014
ShoreTel Ranked Highest Vendor in Customer Loyalty, Service and Value   

ShoreTel, a provider of phone systems and unified communications (UC) solutions, rates best among IP Telephony vendors in customer loyalty, service... More>>



8x8, Inc.
News | November 7, 2014
Direct Interactions Creates Home-Based Jobs for Military Families   

8x8, Inc., a provider of cloud-based unified communications, contact center and collaboration services, announces that Direct Interactions, a... More>>



Enghouse Interactive
News | November 7, 2014
Enghouse Interactive Delivers Effortless Customer Engagement With Mobile IVR Navigator   

Today at the ICMI Contact Center Demo and Conference, Enghouse Interactive announced the launch of Mobile IVR Navigator, an innovative new mobile... More>>



Conversocial
News | November 4, 2014
Customer Wins and Global Expansion Fuel Conversocial Growth In 2014   

Conversocial, a leading provider of cloud-based social customer service solutions, today announced substantial corporate milestones as more global... More>>



Blue Cross Blue Shield
News | November 4, 2014
Blue Cross and Blue Shield Hiring More Workers for Fayetteville Call Center   

Blue Cross and Blue Shield of North Carolina is once again hiring for its new Fayetteville call center. The company is hiring for another 30 customer... More>>



Olive Communications
News | October 31, 2014
Security Consultants 4See Choose Olive to Implement Vodafone One Net Cloud Telecoms Solution   

4See, one of the UK’s leading security consultancy firms, has chosen Olive Communications to implement Vodafone’s cloud-based communications... More>>



Acqueon Technologies Inc.
News | October 31, 2014
Acqueon Releases AiQ 5.1   

Acqueon Technologies Inc., a provider in the customer collaboration industry, has released AiQ 5.1, the newest version of its contact center solution... More>>