Customer Service & Retention News

News | February 3, 2015
CSI and 3cLogic Partner to Deliver Voice of the Customer Solutions   

3CLogic, delivering next generation inbound, outbound and blended cloud contact center solutions, and Coordinated Systems, Inc. (CSI), a leader in... More>>

News | February 2, 2015
8x8 Issued New Network Service Provider Patent   

8x8, Inc., a provider of cloud based unified communications, contact center and collaboration services, today announced that it has been awarded a... More>>

News | February 2, 2015
C3/CustomerContactChannels Wins Vendor First Call Resolution (FCR) Best Practices Award   

C3/CustomerContactChannels (C3), a global provider of customer management solutions, is pleased to announce it has won the Service Quality... More>>

News | January 30, 2015
Tech Ambience Launches Top Tier, US-Based, Customer Service and Business Development Call Center   

Tech Ambience today announced the opening of a Florida-based call center division especially designed to meet the customer service and product sales... More>>

Kodak Alaris
News | January 29, 2015
What Makes "Omni-Channel" Work? Three Practical Answers for Today's Contact Center Challenges   

Kodak Alaris is showcasing a practical new approach to master the omni-channel challenge at The Future Contact Center Summit in Orlando this week. More>>

News | January 29, 2015
OpenConnect Launches Upgraded WorkiQ Workforce Performance Measurement Software   

OpenConnect, a leader in business process intelligence and workforce analytics software and services, today announced WorkiQ 6.3, a new generation of... More>>

News | January 28, 2015
LiquidHub Accelerates Growth with Acquisition of Two Salesforce Partners   

LiquidHub, a digital integrator that partners with businesses to improve customer engagement and drive growth, today announced the acquisition of two... More>>

News | January 28, 2015
Avaya Collaborates With VMware on Enterprise-Class Hybrid Cloud Services for Customer and Team Engagement    

Avaya today announced the availability of the first enterprise-class hybrid cloud services for customer and team engagement. More>>

OpenSpan, Inc.
News | January 27, 2015
OpenSpan Introduces Automation 7.0 to Accelerate Enterprise Transformation    

OpenSpan Inc., an industry pioneer in desktop automation technologies that support transformation initiatives focused on driving revenue growth,... More>>

News | January 27, 2015
Teleperformance Announces Expansion of Global Footprint to Georgetown, Guyana   

Teleperformance, the global leader in outsourced multichannel customer experience management, announced today it will open a customer care facility... More>>