Customer Service & Retention News

Ecosmob Technologies
News | February 18, 2015
Ecosmob Introduces the Contact Center Solution to Enhance the Performance of Call Centers    

Ecosmob Technologies introduces Contact Center Software that helps control the performance of a Call Center and have a complete visibility over it. More>>

News | February 18, 2015
Bogus Reps Anger Even More Comcast Customers   

Calls received from representatives of Comcast are all a hoax. More>>

News | February 18, 2015
Conversocial Unveils CROWDS, the Newest Generation of “Social First” Customer Service Solutions   

Conversocial, a leading provider of cloud-based social customer service solutions, today revealed CROWDS, an application that enhances customer... More>>

News | February 17, 2015
Cologix Unveils Neutral Cloud Connect Platform - Offering Direct Access to Broadest Range of Public, Private and Hybrid Cloud Services in Key North American Data Centers   

Cologix, a network-neutral interconnection and data center company, today unveiled Cologix Cloud Connect. More>>

News | February 17, 2015
MobileIron Strengthens Customer Experience and Sales Performance With NewVoiceMedia   

NewVoiceMedia, a leading provider of cloud contact centre solutions, today announced that MobileIron, the global leader in Enterprise Mobility... More>>

News | February 17, 2015
ITV Wins Coveted Customer Service Award With Vocalcom Cloud Contact Center Solution   

Vocalcom is proud to announce that ITV, a new client for the company in 2014, has been awarded the “Best Customer Services in Telecom & Media” by... More>>

TCN, Inc.
News | February 12, 2015
TCN Announces 'Platform 3.0 Winter 2015,' New Version Of Cloud-Based Call Center Technology Platform   

TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide,... More>>

Research and Markets
News | February 12, 2015
Research and Markets: Growth Verticals: Customer Care Outsourcing North America 2015   

Research and Markets ( has announced the addition of the "Growth Verticals:... More>>

Interactive Intelligence Group Inc
News | February 12, 2015
Interactive Intelligence Expands Presence in Canada   

Interactive Intelligence Group Inc., a global provider of software and services for communications, collaboration and customer engagement, has... More>>

Verint Systems Inc.
News | February 11, 2015
U.S.-Based Financial Services Organization Improves Customer Engagement Using Verint Analytics   

Verint Systems Inc., today announced that a leading financial services company has implemented Verint Speech Analytics in its contact center... More>>