Customer Service & Retention News

Verint Systems Inc.
News | February 11, 2015
U.S.-Based Financial Services Organization Improves Customer Engagement Using Verint Analytics   

Verint Systems Inc., today announced that a leading financial services company has implemented Verint Speech Analytics in its contact center... More>>

News | February 10, 2015
3CLogic Adds WebRTC to its Contact Center Solution   

3CLogic, delivering next-generation multichannel cloud contact center solutions, today announced the recent adoption of Web Real-Time Communications... More>>

News | February 9, 2015
Vidyo Partner Ricoh Exceeds 70M Annual Minutes of Video Conferencing Service Usage Making Vidyo a Top VaaS Enabler   

Vidyo announced that video conferencing service usage on Ricoh’s Unified Communications (UC) cloud service, which leverages Vidyo’s visual... More>>

Interactive Intelligence Group, Inc.
News | February 6, 2015
FMG Selects Interactive Intelligence as Telephony Partner   

Interactive Intelligence Group Inc. has announced that it will partner with FMG, New Zealand’s leading rural insurer, to roll out its Customer... More>>

Zendesk, Inc.
News | February 5, 2015
Zendesk Benchmark: How Customer Service Teams Operate Can Matter More Than Industry Comparisons   

When it comes to benchmarking customer service teams, operational traits can prove to be a more accurate and relevant point of comparison than common... More>>

Jacada, Inc.
News | February 4, 2015
Jacada Ticket Guidance is Now Available in the Zendesk App Store   

Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers,... More>>

News | February 3, 2015
CSI and 3cLogic Partner to Deliver Voice of the Customer Solutions   

3CLogic, delivering next generation inbound, outbound and blended cloud contact center solutions, and Coordinated Systems, Inc. (CSI), a leader in... More>>

News | February 2, 2015
8x8 Issued New Network Service Provider Patent   

8x8, Inc., a provider of cloud based unified communications, contact center and collaboration services, today announced that it has been awarded a... More>>

News | February 2, 2015
C3/CustomerContactChannels Wins Vendor First Call Resolution (FCR) Best Practices Award   

C3/CustomerContactChannels (C3), a global provider of customer management solutions, is pleased to announce it has won the Service Quality... More>>

News | January 30, 2015
Tech Ambience Launches Top Tier, US-Based, Customer Service and Business Development Call Center   

Tech Ambience today announced the opening of a Florida-based call center division especially designed to meet the customer service and product sales... More>>