Customer Service & Retention News

Interactive Intelligence Group Inc.
News | August 29, 2014
Interactive Intelligence Campaign Efforts Donate to Impoverished Communities   

Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, in partnership with... More>>

Verint Systems Inc.
News | August 29, 2014
Verint Recognized for Leadership by DMG Consulting LLC   

Verint Systems Inc. announces that it has received analyst recognition for its growth across global markets and market share leadership in workforce... More>>

News | August 29, 2014
eGain KnowledgeAgent™ Named KMWorld Trend-Setting Product of 2014    

eGain KnowledgeAgent, has been named in KMWorld Magazine's list of Trend-Setting Products for 2014. More>>

New Voice Media
News | August 19, 2014
Platform Black transforms its sales operation with cloud technology from NewVoiceMedia   

Award-winning alternative finance company Platform Black, has transformed its sales operation with innovative cloud contact centre technology from... More>>

Alta Resources
News | August 19, 2014
Alta Resources Hosting Job Fair   

Alta Resources is hosting a two-day job fair to fill more than 1,200 seasonal positions in Fort Myers. Company leaders say the seasonal workers are... More>>

News | August 15, 2014
Empirix Acquires Verios to Analyze, Troubleshoot and Measure Radio Access Network Profitability in Real Time   

Empirix today acquired real-time analytics solution company Verios Software & Systems to create the first service operation center management (SOC)... More>>

TCN, Inc.
News | August 12, 2014
TCN Releases Updated Version of Cloud-Based Call Center Technology Platform    

TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, released the... More>>

News | August 12, 2014
ShoreTel Delivers Brilliantly Simple Mobile Video Collaboration with ShoreTel Mobility 8   

ShoreTel, the leading provider of simple phone systems and unified communications solutions, launched a major update to ShoreTel Mobility that... More>>

Frontier Communications
News | August 11, 2014
Frontier Communications Plans Involvement in Utah County, Utah   

Frontier Communications, a Fortune 500 Company based in Connecticut, celebrated its Provo, Utah, Contact Center opening with a ribbon-cutting... More>>

U.S. Postal Service
News | August 11, 2014
USPS Signs Lease for New Customer Care Center in Wichita   

The U.S. Postal Service announced it has signed a lease for its newest Customer Care Center in Wichita, Kansas. More>>