Customer Service & Retention News


TELUS International Europe
News | October 10, 2014
Why Omni-Channel Customer Care is Important   

Customer feedback is being shared and spread online with unprecedented speed. Shoppers now look to the internet and social media as a cost-effective... More>>



Elance-oDesk
News | October 10, 2014
Report Reveals Demand for Cloud-Based Customer Service and Other Tech-Based Positions   

A report shows a growing demand for tech positions throughout the workforce, from cloud-based customer service specialists to mobile development. More>>



LiveOps, Inc.
News | October 10, 2014
LiveOps Continues to Elevate the Customer Experience with LiveOps Visual and LiveOps Visual Advantage   

LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced the immediate availability of LiveOps Visual... More>>



QuestBack
News | October 9, 2014
64% of Companies Failing to Connect Customer Experience and Employee Engagement   

Integrating feedback from customers and employees is increasingly recognized as a key way of delivering deeper insight into business operations. More>>



Virtual Hold Technology
News | October 9, 2014
Virtual Hold Technology Adds Partners in EMEA to Improve Access to Proven Omni-Channel Callback Solutions   

Contact centers and customer service organizations in Europe, the Middle East and Africa now have easier access to Virtual Hold Technology’s (VHT)... More>>



TeleTech
News | October 6, 2014
TeleTech Adding Jobs in Colorado   

TeleTech Holdings Inc. plans to expand its presence in Greeley amid a larger expansion job growth in the U.S. The company has opened six domestic... More>>



Enghouse Systems
News | October 6, 2014
Enghouse Systems Acquires Voxtron NV   

Enghouse Systems Limited announces it has acquired Voxtron NV ("Voxtron"). Headquartered in Temse, Belgium (near Brussels), Voxtron is a provider of... More>>



Unisys
News | October 6, 2014
Unisys Provides IT Support Services to Army Personnel   

The U.S. Army has selected Unisys Corporation UIS, to provide the Army Enterprise Service Desk (AESD) a single point of contact for all U.S. Army... More>>



Mitel
News | October 6, 2014
Mitel Undergoes a 'Massive Transformation'   

Mitel Networks (MNW) has doubled in size over the past 18 months and has unveiled new branding to reflect its growth. The new branding reinforces the... More>>



Altivon
News | October 3, 2014
‘Rethinking the Customer Experience’ Altivon Seminar Series    

Altivon will be hosting a seminar series focused on improving customer experience through the contact center. More>>