Customer Service & Retention News


Startel Corporation
News | October 30, 2014
Startel Launches New HIPAA-Compliant Secure Messaging Solution   

Startel Corporation, a provider of unified business communications for contact centers and telephone answering services, announced the launch of... More>>



WDS
News | October 30, 2014
New Xerox Virtual Customer Care Agent Learns Like We Do   

WDS, a Xerox Company, and leader in transformational customer care technology, has introduced an intelligent, virtual customer care agent that can... More>>



Early Warning
News | October 27, 2014
Early Warning Launches Mobile Verification Solutions to Improve Inbound and Outbound Calling    

Early Warning, a leader in collaborative risk solutions, today announced the launch of its Mobile Call Verification Service and Mobile Number... More>>



APAC Customer Services Inc.
News | October 27, 2014
North Charleston, South Carolina, Outsourcing Firm Adding 200 Jobs   

A customer-service outsourcing firm is adding 200 full-time jobs in North Charleston, South Carolina, to support a client in the health care business. More>>



eSilicon Corporation
News | October 27, 2014
eSilicon Simplifies the Online Customer Experience   

eSilicon Corporation, an independent semiconductor design and manufacturing solutions provider, announces enhancements aimed at simplifying the... More>>



Kcom
News | October 24, 2014
Kcom Scoops Cisco Cloud Contact Center Partner Award   

Kcom, the communications integration specialist, has been named as Cisco’s EMEAR Cloud Contact Center Partner of the Year for 2014. More>>



APAC Customer Services, Inc.
News | October 24, 2014
APAC Customer Services, Inc. Adds Work at Home Positions   

APAC Customer Services, Inc., a provider in global customer care outsourced services and solutions, announces that it plans to fill more than 150 new... More>>



Vocalcom
News | October 24, 2014
Vocalcom Contact Center Solution Launched Today in USA   

A new cloud-based platform that will bring ease and simplicity to contact center operations has gone live from Vocalcom, a provider of... More>>



Corporate Call Center Inc.
News | October 23, 2014
Array Health and Corporate Call Center Inc. Form Partnership   

Array Health and Corporate Call Center Inc. jointly announced a partnership that will allow Array Health to provide a Consumer Service Center for... More>>



Nexidia
News | October 22, 2014
Nexidia and Vertex Business Services Announce Partnership to Transform Customer Experience for the Utilities Industry   

Nexidia, a leading provider of customer interaction analytics solutions for business transformation, and Vertex Business Services, a leader in... More>>