Customer Service & Retention News

News | February 2, 2015
8x8 Issued New Network Service Provider Patent   

8x8, Inc., a provider of cloud based unified communications, contact center and collaboration services, today announced that it has been awarded a... More>>

News | February 2, 2015
C3/CustomerContactChannels Wins Vendor First Call Resolution (FCR) Best Practices Award   

C3/CustomerContactChannels (C3), a global provider of customer management solutions, is pleased to announce it has won the Service Quality... More>>

News | January 30, 2015
Tech Ambience Launches Top Tier, US-Based, Customer Service and Business Development Call Center   

Tech Ambience today announced the opening of a Florida-based call center division especially designed to meet the customer service and product sales... More>>

Kodak Alaris
News | January 29, 2015
What Makes "Omni-Channel" Work? Three Practical Answers for Today's Contact Center Challenges   

Kodak Alaris is showcasing a practical new approach to master the omni-channel challenge at The Future Contact Center Summit in Orlando this week. More>>

News | January 29, 2015
OpenConnect Launches Upgraded WorkiQ Workforce Performance Measurement Software   

OpenConnect, a leader in business process intelligence and workforce analytics software and services, today announced WorkiQ 6.3, a new generation of... More>>

News | January 28, 2015
LiquidHub Accelerates Growth with Acquisition of Two Salesforce Partners   

LiquidHub, a digital integrator that partners with businesses to improve customer engagement and drive growth, today announced the acquisition of two... More>>

News | January 28, 2015
Avaya Collaborates With VMware on Enterprise-Class Hybrid Cloud Services for Customer and Team Engagement    

Avaya today announced the availability of the first enterprise-class hybrid cloud services for customer and team engagement. More>>

OpenSpan, Inc.
News | January 27, 2015
OpenSpan Introduces Automation 7.0 to Accelerate Enterprise Transformation    

OpenSpan Inc., an industry pioneer in desktop automation technologies that support transformation initiatives focused on driving revenue growth,... More>>

News | January 27, 2015
Teleperformance Announces Expansion of Global Footprint to Georgetown, Guyana   

Teleperformance, the global leader in outsourced multichannel customer experience management, announced today it will open a customer care facility... More>>

Waterfield Technologies, LLC
News | January 26, 2015
Waterfield Technologies Acquires Chrysalis Software   

Waterfield Technologies, LLC, a leading provider of voice and mobile applications for the enterprise, announced that it has acquired Chrysalis... More>>