Customer Service & Retention News

Enghouse Interactive
News | September 29, 2014
Enghouse Interactive Introduces Quality Management Suite v 5.3, IP Call and Computer Recording, Monitoring and Evaluation Software   

Enghouse Interactive tody introduced version 5.3 of the Enghouse Interactive Quality Management Suite, its comprehensive IP call and computer... More>>

News | September 29, 2014
Hootsuite Bringing Voice Integration to Social Customer Service   

Hootsuite’s social management platform is about to add a powerful tool for businesses that use social media for customer service: the telephone. More>>

News | September 25, 2014
Apple Customer Service Hit by Massive Traffic Spike   

While Apple's customer service team was able to cope with unexpectedly high traffic on iPhone 6 launch day, the company was apparently overwhelmed by... More>>

News | September 24, 2014
Sitel to Hire 100 New Associates at Las Vegas Facility   

Sitel, a global customer care provider, announces that it will be adding more than 100 new positions to one of its contact center facilities in Las... More>>

News | September 24, 2014
NewVoiceMedia to showcase omni-channel contact centre communications solutions in the cloud at Customer Contact Expo   

Customer Contact Expo, the UK’s largest event for the customer contact and customer service industry, is destined for big things next week as... More>>

News | September 24, 2014
iQor’s Bethlehem Call Center Seeks 160 New Hires to Support Healthcare Client Growth   

iQor, a global provider of business process outsourcing and product support services, today announced its call center located in Bethlehem, PA is... More>>

Clarity Consulting, Inc.
News | September 24, 2014
Clarity Consulting Announces the Release of Clarity Connect 3.2 Contact Center for Microsoft Lync with Email Routing and Salesforce Integration   

Building on Clarity Connect's history as an innovative, first-to-market contact center solution for Lync, the newest release adds unique, native... More>>

Contact Professional
News | September 23, 2014
Data Exchange Hiring 250 New Employees at Expanding Tulsa Call Center   

Data Exchange is expanding its Tulsa call center and adding 250 employees to deal with increased volume and new products, the third-party... More>>

News | September 23, 2014
Panviva and EPIC Connections Form Strategic Relationship for Cloud Contact Center   

Panviva, the leading developer of business process guidance software in the cloud, and EPIC Connections (EPIC), a worldwide leader in contact center... More>>

News | September 23, 2014
Utilities Company Improves Customer Service with Cloud Voice-of-the-Customer Solution from inContact   

inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces a major utility company... More>>