Customer Service & Retention News

Convergys Corporation
News | November 7, 2013
Convergys to Host Job Fair in Logan, Utah   

Convergys Corporation, a global provider in customer management, is hosting a job fair for its contact center in Logan, Utah. More>>

Altitude Software
News | November 6, 2013
Altitude Software Spotlights Unified Customer Interactions in Hungary   

The contact center industry faces new challenges. Customers now use all their devices (PC, tablet, phone, and smartphone) anytime, anywhere, and... More>>

FieldOne Systems
News | November 5, 2013
FieldOne Announces Field Service Software for Dynamics CRM 2013   

FieldOne Systems announces FieldOne Sky, a service management solution to leverage the capabilities of Dynamics CRM 2013. More>>

NICE Systems
News | November 5, 2013
NICE Receives 2013 Frost & Sullivan Asia Pacific Market Share Leadership Award for Workforce Management for the Second Consecutive    

NICE Systems today announced that it is the recipient of the 2013 Frost & Sullivan Asia Pacific Market Share Leadership Award for Workforce... More>>

Interactive Intelligence Group Inc.
News | November 4, 2013
Interactive Intelligence to Host “Moving Your Contact Center to the Cloud” Industry Web Event   

Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, is hosting a no-cost Web... More>>

News | November 4, 2013
Health Center’s Call Center Now in One Location   

The telecom operators who answer patient calls for primary care and other Health Center services are now in a single newly renovated location. More>>

News | November 4, 2013
StarTek Call Center Open House Seeks to Lure Back Workers   

StarTek announced the reopening of its StarTek facility in Enid, Oklahoma. More>>

News | November 4, 2013
ForeSee Introduces New Multichannel Customer Experience Capabilities   

ForeSee introduces the ForeSee(R) cx360 SM platform, a multichannel customer experience analytics platform providing capabilities that help... More>>

News | November 4, 2013
American Civil Liberties Union Offering Election Day Hotline for Virginia Voters   

American Civil Liberties Union of Virginia is offering an Election Day hotline to answer questions from voters who encounter problems at the polls. More>>

News | November 1, 2013
InfoCision Once Again Receives Recertification as a PACE-SRO Accredited Contact Center   

InfoCision is pleased to announce that they have obtained recertification from the Professional Association for Customer Engagement (PACE)... More>>