Customer Service & Retention News

News | September 5, 2014
CallMiner Launches Speech Analytics Results Assurance Program   

CallMiner, a provider in speech and voice of the customer analytics solutions for contact centers, announces the introduction of CallMiner RPM, a... More>>

News | September 5, 2014
Xerox Hiring at it's Tempe, Arizona Customer Call Center   

Xerox Corp. is hiring for 200 temporary, customer care representative positions at its Tempe customer call center. More>>

News | September 4, 2014
Genesys Acquires CanaPlus Consulting   

Genesys, a provider of customer experience and contact center solutions, announces the acquisition of Singapore-based CanaPlus Consulting. More>>

News | September 4, 2014
Cloud Based Contact Center Market To Grow    

MarketsandMarkets has stated that the Cloud Based Contact Center Market is expected to grow from $4.15 billion in 2014 to $10.9 billion in 2019 at a... More>>

News | September 4, 2014
STARFACE Supports Call Center Solution from jtel - Call Center Solutions for SMBs   

Thanks to joint development of the new jtel STARFACE connector, the STARFACE telephone system can now be used as a call center solution with powerful... More>>

AVRS, Inc.
News | September 2, 2014
AVRS Backs Rapid Growth with Customer Care Center Expansion   

Today Robert Rieger, CEO and founder of AVRS, Inc. announced the expansion of the Customer Care Center and the launch of the new Customer Care Center... More>>

Convergys Corp
News | September 2, 2014
Glace Bay, Nova Scotia, Call Center Needs to Fill 250 Jobs   

Convergys Corp. officials say the company is growing and they're inviting anyone looking for a job to attend an open house. More>>

Interactive Intelligence Group Inc.
News | August 29, 2014
Interactive Intelligence Campaign Efforts Donate to Impoverished Communities   

Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, in partnership with... More>>

Verint Systems Inc.
News | August 29, 2014
Verint Recognized for Leadership by DMG Consulting LLC   

Verint Systems Inc. announces that it has received analyst recognition for its growth across global markets and market share leadership in workforce... More>>

News | August 29, 2014
eGain KnowledgeAgent™ Named KMWorld Trend-Setting Product of 2014    

eGain KnowledgeAgent, has been named in KMWorld Magazine's list of Trend-Setting Products for 2014. More>>