Customer Service & Retention News

News | December 3, 2014
SESTEK Selected for Membership in Avaya DevConnect Program   

SESTEK, leading provider of speech technology in Turkey, announced it has been selected by Avaya for membership as a Technology Partner in the Avaya... More>>

News | December 3, 2014
Industry Leading Collections Outsourcing Agency dlc Removes Contact Center From Scope of PCI Compliance with Technology From Semafone   

dlc, one of the largest debt collection agencies in the UK, has implemented software from Semafone to enhance data security and give peace of mind to... More>>

West Corporation
News | December 1, 2014
West Corporation Hiring 200 for El Paso, Texas Call Center   

West Corporation is hosting a career fair on December 2-3, 2014, to hire 200 sales and customer care associate positions at their west El Paso office. More>>

News | November 24, 2014
NewVoiceMedia Joins the App Hub to Help Fast-Growing SMBs Leverage Customer Service to Accelerate Growth    

NewVoiceMedia, the leading provider of cloud contact center solutions, today announced it has joined the App Hub to help fast-growing SMBs... More>>

Sterling National Bank
News | November 20, 2014
Sterling National Bank Call Center Delays Over Passwords   

Efforts by Sterling National Bank to improve online banking security have led to long call center wait times for customers needing help. More>>

StepOne, Inc.
News | November 19, 2014
StepOne Launches Care Profiler Diagnostics Tool for Customer Support   

StepOne, Inc., a self service company, announces the release of their new product, StepOne Care Profiler. More>>

News | November 19, 2014
ShoreTel Issues Statement Regarding Mitel Withdrawal   

ShoreTel, a provider of simple phone systems and unified communications solutions, issued the following statement regarding Mitel Networks... More>>

News | November 18, 2014
Conversocial appointed by Dixons Carphone's 'Knowhow' team for Social Customer Service Solution   

Dixons Carphone plc, Europe’s leading specialist electrical and telecommunications retailer and Services Company, has chosen to enhance its... More>>

TCN, Inc.
News | November 18, 2014
TCN Announces New Features for Platform 3.0, Cloud-based Call Center Technology Solution   

TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced... More>>

News | November 17, 2014
Shoutlet Releases New Customer Care Module    

Shoutlet, an independent cloud-based social relationship platform, announces the release of a new Customer Care module, giving brands the ability to... More>>