Customer Service & Retention News


Sitel
News | May 8, 2014
Sitel Announces Next-Generation Social Media Services   

Sitel today announced the next generation of its social media services, empowering its clients’ customers to interact with brands in their social... More>>



Verizon Wireless
News | May 6, 2014
Verizon expansion to create 400 jobs in Alabama   

Verizon Wireless is adding more than 400 full-time jobs in Alabama, mostly in the Huntsville area. More>>



Altitude Software
News | April 30, 2014
Altitude Software Enables Faster, Higher Quality Customer Service at São Paulo Subway Social Services    

Altitude Software, leader in unified customer interaction solutions, today announces that Metrus – São Paulo Subway Social Services - reports... More>>



Sitel
News | April 29, 2014
Sitel Hiring 270 at Albuquerque Customer Experience Center   

Sitel, a leading global customer care provider, today announced the addition of 270 new jobs. This includes 150 regular positions, including... More>>



Evolve IP
News | April 23, 2014
Evolve IP Integrates With Mitel Communications (UC) Solution   

Today Evolve IP, The Cloud Services Company, announced that its UC solution now integrates Mitel MiVoice 5320e, 5330e, 5340e and 5360 IP business... More>>



Teleperformance
News | April 23, 2014
New Call Center in Henrico Will Create about 500 Jobs   

Teleperformance, a company that provides outsourced customer service for global clients is planning to open a call center in Henrico County, VA that... More>>



CCC Information Services Inc.
News | April 21, 2014
CCC ONE Launches Contact Center Solution   

CCC Information Services has announced the availability of its CCC ONE Contact Center solution, creating a single, central location for designated... More>>



Cyracom
News | April 17, 2014
CyraCom Opens Tucson Location, Hiring Full-time Employees   

CyraCom, the Tucson-based interpreter and translation services provider, announced that it will be opening its fourth location in Tucson. The company... More>>



West Corporation
News | April 17, 2014
West Corporation to Acquire SchoolMessenger   

West Corporation, a provider of technology-driven communication services, announces it has entered into an agreement to acquire Reliance Holding,... More>>



Sitel
News | April 15, 2014
Sitel to Hire 110 Seasonal Agents at Asheville Contact Center   

Sitel, a global customer care provider, announces that it is hiring 110 customer service agents to support a Mother's Day campaign and growth needs... More>>