Customer Service & Retention News

News | May 8, 2014
eGain and LexisNexis to speak at the 2014 Gartner Customer 360 Summit   

eGain, the leading provider of cloud-based customer engagement solutions, today announced that the company will exhibit at the Gartner Customer 360... More>>

Firstsource Group
News | May 8, 2014
Firstsource to Hire 300 for New Call Center in Louisville, KY   

Firstsource Group is opening a 300-employee call center in Louisville on Commerce Crossing Drive near the Interstate 65 and Gene Snyder Freeway... More>>

News | May 8, 2014
Sitel Announces Next-Generation Social Media Services   

Sitel today announced the next generation of its social media services, empowering its clients’ customers to interact with brands in their social... More>>

Verizon Wireless
News | May 6, 2014
Verizon expansion to create 400 jobs in Alabama   

Verizon Wireless is adding more than 400 full-time jobs in Alabama, mostly in the Huntsville area. More>>

Altitude Software
News | April 30, 2014
Altitude Software Enables Faster, Higher Quality Customer Service at São Paulo Subway Social Services    

Altitude Software, leader in unified customer interaction solutions, today announces that Metrus – São Paulo Subway Social Services - reports... More>>

News | April 29, 2014
Sitel Hiring 270 at Albuquerque Customer Experience Center   

Sitel, a leading global customer care provider, today announced the addition of 270 new jobs. This includes 150 regular positions, including... More>>

Evolve IP
News | April 23, 2014
Evolve IP Integrates With Mitel Communications (UC) Solution   

Today Evolve IP, The Cloud Services Company, announced that its UC solution now integrates Mitel MiVoice 5320e, 5330e, 5340e and 5360 IP business... More>>

News | April 23, 2014
New Call Center in Henrico Will Create about 500 Jobs   

Teleperformance, a company that provides outsourced customer service for global clients is planning to open a call center in Henrico County, VA that... More>>

CCC Information Services Inc.
News | April 21, 2014
CCC ONE Launches Contact Center Solution   

CCC Information Services has announced the availability of its CCC ONE Contact Center solution, creating a single, central location for designated... More>>

News | April 17, 2014
CyraCom Opens Tucson Location, Hiring Full-time Employees   

CyraCom, the Tucson-based interpreter and translation services provider, announced that it will be opening its fourth location in Tucson. The company... More>>