Customer Service & Retention News


Empirix
News | August 15, 2014
Empirix Acquires Verios to Analyze, Troubleshoot and Measure Radio Access Network Profitability in Real Time   

Empirix today acquired real-time analytics solution company Verios Software & Systems to create the first service operation center management (SOC)... More>>



TCN, Inc.
News | August 12, 2014
TCN Releases Updated Version of Cloud-Based Call Center Technology Platform    

TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, released the... More>>



ShoreTel
News | August 12, 2014
ShoreTel Delivers Brilliantly Simple Mobile Video Collaboration with ShoreTel Mobility 8   

ShoreTel, the leading provider of simple phone systems and unified communications solutions, launched a major update to ShoreTel Mobility that... More>>



Frontier Communications
News | August 11, 2014
Frontier Communications Plans Involvement in Utah County, Utah   

Frontier Communications, a Fortune 500 Company based in Connecticut, celebrated its Provo, Utah, Contact Center opening with a ribbon-cutting... More>>



U.S. Postal Service
News | August 11, 2014
USPS Signs Lease for New Customer Care Center in Wichita   

The U.S. Postal Service announced it has signed a lease for its newest Customer Care Center in Wichita, Kansas. More>>



Cachet Financial Solutions
News | August 7, 2014
Cachet Financial Solutions and Contact Solutions Bring Mobile Customer Care to Prepaid Clients   

Cachet Financial Solutions, a leading provider of prepaid mobile money management solutions, and Contact Solutions, a leading provider of cloud-based... More>>



Calabrio
News | August 7, 2014
Calabrio ONE Now Available through Avaya   

Calabrio, a provider of contact center workforce optimization and analytics software, announces that its Calabrio ONE suite of integrated call... More>>



Frontier Communications
News | August 7, 2014
Frontier, Union Announce Tentative Contract   

Frontier Communications and the Communications Workers of America have tentatively agreed on a new contract following more than a year of... More>>



inContact
News | August 6, 2014
inContact Reports Record Second Quarter 2014 Financial Results   

inContact, Inc., the leading provider of cloud contact center software and contact center optimization tools, today reported record financial results... More>>



ICMI
News | August 6, 2014
Groundbreaking Case Studies at ICMI Contact Center Demo & Conference 2014   

ICMI Contact Center Demo & Conference scheduled for November 3-5, 2014 in Chicago. More>>