Contact center leadership needs to shift investments from end-of-the-line Quality Assurance to infusing quality into the organization and... More>>

Altitude Software, a global leader in contact center technology, has released a new white paper aimed at helping businesses to win the social media... More>>

Macy’s Inc. plans to hire about 80,000 seasonal workers this holiday season, a 2.5 percent increase from last year, when the Cincinnati-based... More>>

Executives globally are demanding more unified communications (UC), with most saying that instant messaging, e-mail, phone, video and telepresence... More>>

In an abrupt announcement that caught state and local business officials off guard, cable giant Comcast announced Tuesday that it's closing all of... More>>

Allegis Group Services announced its partnership with Staffing Industry Analysts on its Certified Contingent Workforce Professional (CCWP) program,... More>>

Sitel, a leading global customer care provider, today announced that it is actively expanding its customer care call center in San Angelo, Texas.... More>>

Medallia, an enterprise company that offers customer experience management software, has raised $35 million from Sequoia Capital. Sequoia partner... More>>

Altitude Software, a global leader in contact center technology, and AloTech Technology, a leading information technology services company in Turkey,... More>>

Seemingly every company wants to improve its customer experience strategies and practices. But more often than not, businesses rely on legacy... More>>