Customer Service & Retention News

News | April 8, 2014
Convergys Clarksville to Host Walk-in   

Convergys Corporation, a global provider in customer management, is hosting an open house at its contact center in Clarksville, Tennessee. Interested... More>>

News | April 8, 2014
Contact Centers Buy Connect First Platform for the Ease-of-Use but Stay for the Fanatical Service and Reliability   

Companies looking to buy a new contact center platform often shop on price, platform and product features. It's no different for customers of Connect... More>>

News | April 8, 2014
3CLogic Unveils New Reporting and Scripting Platforms for Its Updated Cloud-based Contact Center Solutions   

3CLogic, delivering next generation inbound, outbound and blended cloud-based contact center solutions, today announced its 5.0 software release in... More>>

News | April 8, 2014
BenchmarkPortal Announces Call Center Management Certification Training and Exclusive Site Tour at XEROX EZ-Pass in Newark, NJ   

BenchmarkPortal will be hosting a certification training workshop for call center managers at XEROX EZ-Pass in Newark, NJ at May 13-15, 2014.... More>>

LiveVox, Inc.
News | April 7, 2014
LiveVox CMO Discusses Top Compliance Trends Impacting Telecom Contact Centers at TRMA 2014   

LiveVox Inc., a leading provider of cloud contact center solutions for enterprise operations, announced that John McNamara, CMO, will be joining... More>>

News | April 3, 2014
ACCENT Marketing Survey: Nearly 90 percent of Consumers Say Personalized Interactions with Brands Drive their Purchase Decisions   

According to new research from ACCENT Marketing Services, the key to repeat customers is personalized communication from brands after purchases.... More>>

News | April 2, 2014
Minnesota Residents Rush for Health Coverage   

The call center for Minnesota's online health insurance marketplace strained Monday under a crush of people trying to beat the midnight Monday... More>>

TechExcel, Inc.
News | April 2, 2014
TechExcel Announces Availability of ServiceWise 9.3   

TechExcel, Inc., a provider of IT Service Management and customer support software, announces availability of ServiceWise 9.3. The latest release of... More>>

News | April 1, 2014
OnQ Operating Company Launches Outsourcing and Contact Center Solutions   

OnQ Operating Company is pleased to announce the launch of its healthcare labor outsourcing and contact center solutions. Formed in response to the... More>>

BroadConnect Telecom
News | March 31, 2014
BroadConnect Telecom Launches Contact Center Plus   

BroadConnect Telecom, a leader in cloud communication technology, is pleased to announce a new addition to its hosted business telecommunications... More>>