Customer Service & Retention News


BoldChat
News | June 17, 2014
BoldChat’s Latest Update Brings Customer-service Chat to Mobile Apps   

Clients of BoldChat can chat online with their customers. With a new release, BoldChat is allowing clients to add customer-service chat to their... More>>



Tahzoo
News | June 17, 2014
Tahzoo Accelerates Digital Customer Experience Programs    

Tahzoo announces a global partnership that enables their customers to quickly provision SDL’s Customer Experience Cloud platform on the Microsoft... More>>



Sitel
News | June 16, 2014
Sitel Adding 200 New Jobs in Omaha Customer Experience Center   

Sitel, a leading global customer care provider, today announced it is actively expanding its customer care call center in Omaha, Neb. This increase... More>>



3C Contact Services
News | June 16, 2014
3C Contact Services Is Pleased to Announce Major New Client Win: Empower Network   

3C Contact Services (3CContactServices.com), North America's premier cost-effective provider of contact center solutions for small- and medium-sized... More>>



InterCloud Systems, Inc.
News | June 16, 2014
InterCloud Systems, Inc. Announces Contact Center Managed Services Agreement   

InterCloud Systems, Inc., announced today a contract valued at $400,000 with Harbortouch to provide a total migration from their legacy voice system... More>>



Transera
News | June 12, 2014
Transera Taps Into Big Data Analytics to Optimize Customer Interactions   

Transera, the Customer Engagement Analytics in the cloud company, announces the Statistical Performance Analytics for contact centers that provides... More>>



Calibrus Call Center Services, Inc.
News | June 12, 2014
Calibrus Call Center Services Launches Authentication and Verification Services   

Calibrus Call Center Services, Inc. ("Calibrus" ) is pleased to announce that it has formally launched its Energy Authentication and Verification... More>>



Verint
News | June 12, 2014
Verint Enterprise Feedback Management Enriches Multichannel Customer Engagement    

Verint® Systems Inc., today announced a series of enhancements to its Enterprise Feedback Management™ (EFM) solution, part of the company’s... More>>



24-7 In Touch
News | June 12, 2014
Huge Vacant Building in Largo, Florida, Occupied by Call Center that's Hiring   

A national call center operation called 24-7 InTouch, which handles customer calls for NetFlix and a number of other entertainment, retail and... More>>



Altitude Software
News | June 12, 2014
Altitude Software Solution for Sao Paulo Subway Social Services Wins Best Multichannel Strategy Award    

Altitude Software, a leader in unified customer interaction solutions, announced today it has received the Best Multichannel Strategy Award at the... More>>