Customer Service & Retention News

News | November 4, 2013
ForeSee Introduces New Multichannel Customer Experience Capabilities   

ForeSee introduces the ForeSee(R) cx360 SM platform, a multichannel customer experience analytics platform providing capabilities that help... More>>

News | November 4, 2013
American Civil Liberties Union Offering Election Day Hotline for Virginia Voters   

American Civil Liberties Union of Virginia is offering an Election Day hotline to answer questions from voters who encounter problems at the polls. More>>

News | November 1, 2013
InfoCision Once Again Receives Recertification as a PACE-SRO Accredited Contact Center   

InfoCision is pleased to announce that they have obtained recertification from the Professional Association for Customer Engagement (PACE)... More>>

Contact Solutions
News | October 30, 2013
Contact Solutions Mobile Customer Care Study Exposes Gap Between Customer Expectations and Mobile Service from Businesses   

Contact Solutions, a leading provider of cloud-based customer self-service solutions, today announced its Customer Care for Today’s Mobile Consumer... More>>

Interactive Intelligence Group Inc.
News | October 29, 2013
Interactive Intelligence Receives Miercom’s Performance Verified Certification   

Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has received Miercom’s... More>>

News | October 29, 2013
Sitel to Hire 50 New Customer Care Agents in Hamilton, Alabama   

Sitel, a leading global customer care provider, today announced that it is actively expanding its customer service center in Hamilton, Alabama. More>>

Astute Solutions
News | October 28, 2013
Astute Solutions® & The Acheson Group Deliver Food Recall/Crisis Mitigation   

Astute Solutions, a global provider of customer experience, knowledge management and social relationship management solutions, is now partnering with... More>>

News | October 28, 2013
Five9 Acquires SoCoCare   

Five9, a provider of cloud contact center software, has acquired SoCoCare, a social engagement and mobile customer care solution. More>>

Interactive Intelligence
News | October 22, 2013
Interactive Intelligence Releases Interaction Supervisor iPad Edition™   

Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has released its mobile... More>>

HP Autonomy
News | October 22, 2013
HP Autonomy Powers Up the Contact Center With Release of HP Qfiniti 10   

HP Autonomy today announced HP Qfiniti 10, the newest version of its contact center management solution, which offers expanded integration with the... More>>