Customer Service & Retention News


Spoken Communications
News | December 19, 2014
Spoken Communications to Power Avaya Hybrid Cloud Solution   

Spoken Communications, a cloud infrastructure provider specializing in contact center virtualization, announces an agreement with Avaya, a provider... More>>



NewVoiceMedia
News | December 18, 2014
TNT to Deliver Customer Service Excellence from the Cloud with NewVoiceMedia   

NewVoiceMedia, a leading global provider of cloud contact center technology, today announced that TNT UK is using its ContactWorld solution to... More>>



BrightPattern
News | December 18, 2014
Metrics Dashboard Lets Contact Center Agents Monitor Their Performance   

"The capability for agents to see their up-to-the-minute performance indicators, combined with an incentive-based compensation plan is a great... More>>



Noble Systems Corporation
News | December 17, 2014
Noble Systems Announces 2015 Select Noble Users Group Conference Series   

Noble Systems Corporation, a global leader in contact center technology solutions, today announced the dates of its 2015 Select Noble Users Group... More>>



Telvista
News | December 16, 2014
Telvista Call Center Staying in Virginia - Adding 300 Jobs   

A Telvista call center is staying in Danville, Virginia, and planning to bring 300 new jobs to the area, which would increase its number of employees... More>>



Enghouse Interactive
News | December 16, 2014
Enghouse Interactive Earns Preferred Partner Status from NACR   

Technology solutions integration expert NACR is pleased to announce that Enghouse Interactive, a leader in contact center, unified communications... More>>



Telerx
News | December 15, 2014
Telerx increasing workforce, hiring 35, in Hanover Township, Pennsylvania   

Telerx, a customer service call center in the Hanover Industrial Estates, Pennsylvania, is increasing its workforce and hiring 35. More>>



Fonolo
News | December 12, 2014
UMass Memorial Selects Fonolo Call-Back Solution   

Fonolo, the company that replaces hold time with a call-back, announced that UMass Memorial Health Care has implemented its call-back solution to... More>>



Avaya
News | December 11, 2014
New Avaya Engagement Solutions Bridge Enterprise Requirements with End-User Preferences   

Avaya today unveiled new communications solutions that address multichannel communication preferences, while meeting enterprise security,... More>>



Avaya
News | December 11, 2014
Avaya and Google Collaborate on Contact Center Solutions for Businesses   

Avaya today announced it is working with Google on innovative contact center solutions for businesses. More>>