Customer Service & Retention News

Verint Systems
News | November 14, 2014
Verint Provides Collaboration, Contact Center Analytics   

Business intelligence company Verint Systems Inc. has introduced software that fosters collaboration among service agents and applies analytics to... More>>

News | November 14, 2014
3CLogic and Envision Partner to Offer Enhanced Workforce Optimization for Contact Centers   

3CLogic, delivering next generation inbound, outbound, and blended cloud contact center solutions, today announced a new partnership with Envision, a... More>>, Inc.
News | November 14, 2014 Unveils Breakthrough Functionality in Nexus Support Software, Inc., a leading provider of cloud-based software and services for technology support, today unveiled key new functionality in its... More>>

Jacada, Inc.
News | November 13, 2014
Jacada Introduces Jacada Multi-Channel Agent Desktop   

Jacada, Inc., a global provider of customer experience technology, announces the public availability of the Jacada Multi-Channel Agent Desktop for... More>>

LiveOps, Inc.
News | November 11, 2014
LiveOps Launches Next Generation Agent Recruitment Platform   

LiveOps, Inc., the global leader in cloud contact center and customer service solutions, today announced the launch of its new agent recruitment... More>>

Veterans Affairs Department
News | November 11, 2014
Veterans Affairs Chief Vows Renewed Focus on Customer Service   

On the eve of Veterans Day, the Veterans Affairs Department announced a reorganization designed to make it easier for veterans to gain access to the... More>>

News | November 11, 2014
ShoreTel Ranked Highest Vendor in Customer Loyalty, Service and Value   

ShoreTel, a provider of phone systems and unified communications (UC) solutions, rates best among IP Telephony vendors in customer loyalty, service... More>>

8x8, Inc.
News | November 7, 2014
Direct Interactions Creates Home-Based Jobs for Military Families   

8x8, Inc., a provider of cloud-based unified communications, contact center and collaboration services, announces that Direct Interactions, a... More>>

Enghouse Interactive
News | November 7, 2014
Enghouse Interactive Delivers Effortless Customer Engagement With Mobile IVR Navigator   

Today at the ICMI Contact Center Demo and Conference, Enghouse Interactive announced the launch of Mobile IVR Navigator, an innovative new mobile... More>>

News | November 4, 2014
Customer Wins and Global Expansion Fuel Conversocial Growth In 2014   

Conversocial, a leading provider of cloud-based social customer service solutions, today announced substantial corporate milestones as more global... More>>