Customer Service & Retention News

News | June 27, 2014
Companies Must Crack ‘Social’ Customer Service in Order to Survive   

A Forrester study, commissioned by the leading social customer service platform Conversocial, has revealed a lack of ownership and understanding of... More>>

News | June 26, 2014
Oracle Unveils Oracle SOA Suite 12c    

The rapid growth of cloud-based applications in the enterprise, combined with organizations' desire to integrate applications with mobile... More>>

News | June 26, 2014
Best in the Contact Center World in 2014 Announced   

The brightest and best contact center professionals from north and south Americas partied and celebrated, as the best in the industry were recognized... More>>

News | June 26, 2014
Vee24 Extends Live Video Assistance Solution to New Channels   

Vee24, a provider of live video assistance solutions to brands, announces the immediate availability of the VeeStudio Software Development Kit (SDK)... More>>

News | June 25, 2014
Genesys Cloud Contact Center Solution Selected by Red Hat to Transform Customer Experience   

Genesys, a leading provider of customer experience and contact center solutions, today announced that the Business Edition on the Genesys Customer... More>>

News | June 25, 2014
Telstra Working on ‘Uber-like’ System to Improve Calls   

Telstra will use digital channels to improve the efficiency and customer service offered by its field technicians as part of its next customer... More>>

Interactive Intelligence Group, Inc.
News | June 25, 2014
Interactive Intelligence Signs With Amcom    

Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has announced that Amcom... More>>

News | June 24, 2014
SpeechStorm and Cyara Automate the Creation of Customer-Experience Test Cases for Improved Contact Center Agility and Quality   

For customer service organizations, automated testing is essential to ensure that technology systems deliver the desired customer experience, cope... More>>

Bright Pattern
News | June 24, 2014
Bright Pattern Named a Most Promising Cloud Computing Company by CIO Review Magazine   

Bright Pattern, the only provider of next generation cloud contact center solutions, has been named a most promising cloud computing company by CIO... More>>

News | June 24, 2014
Panviva Presents a Customer Experience Executive Conversation With Health Alliance Medical Plans   

Angela Beitelman, Director of Customer Service and Audit with Health Alliance Medical Plans, a health insurance provider serving 270,000 members in... More>>