Customer Service & Retention News

Kodak Alaris
News | January 29, 2015
What Makes "Omni-Channel" Work? Three Practical Answers for Today's Contact Center Challenges   

Kodak Alaris is showcasing a practical new approach to master the omni-channel challenge at The Future Contact Center Summit in Orlando this week. More>>

News | January 29, 2015
OpenConnect Launches Upgraded WorkiQ Workforce Performance Measurement Software   

OpenConnect, a leader in business process intelligence and workforce analytics software and services, today announced WorkiQ 6.3, a new generation of... More>>

News | January 28, 2015
LiquidHub Accelerates Growth with Acquisition of Two Salesforce Partners   

LiquidHub, a digital integrator that partners with businesses to improve customer engagement and drive growth, today announced the acquisition of two... More>>

News | January 28, 2015
Avaya Collaborates With VMware on Enterprise-Class Hybrid Cloud Services for Customer and Team Engagement    

Avaya today announced the availability of the first enterprise-class hybrid cloud services for customer and team engagement. More>>

OpenSpan, Inc.
News | January 27, 2015
OpenSpan Introduces Automation 7.0 to Accelerate Enterprise Transformation    

OpenSpan Inc., an industry pioneer in desktop automation technologies that support transformation initiatives focused on driving revenue growth,... More>>

News | January 27, 2015
Teleperformance Announces Expansion of Global Footprint to Georgetown, Guyana   

Teleperformance, the global leader in outsourced multichannel customer experience management, announced today it will open a customer care facility... More>>

Waterfield Technologies, LLC
News | January 26, 2015
Waterfield Technologies Acquires Chrysalis Software   

Waterfield Technologies, LLC, a leading provider of voice and mobile applications for the enterprise, announced that it has acquired Chrysalis... More>>

News | January 23, 2015
Arkadin Helps Customers Embrace the Cloud Through Microsoft Cloud Solution Provider Program    

Arkadin, an NTT Communications company, and one of the largest and fastest growing global providers of Unified Communications and Collaboration... More>>

Jacada, Inc.
News | January 23, 2015
Major European Telecom Extends Agreement with Jacada to Simplify Agent Processes and Enhance Customer Experience   

Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers,... More>>

News | January 22, 2015
MaritzCX™ Wins Patent for Spotlight® Data Mining Solution    

MaritzCX today announced it has been awarded a patent by the U.S. Patent & Trademark Office for technology that powers the SaaS-based Spotlight data... More>>