Customer Service & Retention News

Mattersight Corporation
News | June 10, 2014
ID Analytics and Mattersight Join Forces to Address Voice-Facilitated Fraud   

Mattersight Corporation and ID Analytics, a leader in consumer risk management, announced an agreement to enhance predictive fraud analytics at call... More>>

News | June 10, 2014
3CLogic Announces Integration with Zendesk   

3CLogic, the leader in cloud-based contact centers hosted on Amazon Web Services, announced its integration with Zendesk, a leading cloud-based... More>>

News | June 9, 2014
NV Energy Selects Genesys to Boost its Customer Experience   

Genesys announces that NV Energy, an energy holding company serving electric and natural gas customers in Nevada, has selected Genesys to replace its... More>>

NICE Systems
News | June 9, 2014
The End of the Customer Service Run-around: Journey Optimization Reduces Headaches for Both Companies and Customers   

NICE Systems announced the beginning of the end for the customer service run-around. With today's announcement of the NICE Customer Journey... More>>

Evolve IP
News | June 9, 2014
Premise-Based Call Centers Target Cloud Migrations   

A new survey of North American call centers has revealed that many premise-based centers are interested in the cloud. Here are the details. More>>

LogMeIn, Inc.
News | June 9, 2014
LogMeIn Unveils In-app Chat to Boost Customer Engagement   

In order to help businesses capitalize on the rapidly growing number of mobile consumers, Boston-based LogMeln has launched BoldChat, an in-app and... More>>

Interactive Intelligence Group Inc.
News | June 5, 2014
Interactive Intelligence Releases Findings of Second Annual Global Customer Service Survey   

Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, has released findings of... More>>

News | June 5, 2014
UK Consumers are Fighting Back Against Poor Customer Service, Finds New Research   

New research from leading cloud contact center vendor NewVoiceMedia reveals that 73 percent of UK consumers are standing up for customer service... More>>

News | June 4, 2014
Teleopti Group Continues to Grow Internationally   

The Board decided in 2013 to accelerate the pace of business development for both business areas, WFM and TEM by dividing Teleopti AB into two... More>>

Virtual Hold Technology
News | June 3, 2014
Virtual Hold Technology and Altivon Partner to Eliminate Hold Time and Improve the Customer Experience    

Virtual Hold Technology (VHT), a global leader in multichannel customer callback solutions, announced today that Altivon, a leader in contact center... More>>