Customer Service & Retention News


inContact
News | August 6, 2014
inContact Reports Record Second Quarter 2014 Financial Results   

inContact, Inc., the leading provider of cloud contact center software and contact center optimization tools, today reported record financial results... More>>



ICMI
News | August 6, 2014
Groundbreaking Case Studies at ICMI Contact Center Demo & Conference 2014   

ICMI Contact Center Demo & Conference scheduled for November 3-5, 2014 in Chicago. More>>



8x8, Inc.
News | August 6, 2014
8x8 Cloud Security, Contact Center and Unified Communications Experts to Speak ITEXPO    

8x8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions, announced that three 8x8 executives have... More>>



Genesys
News | August 6, 2014
Michigan Office of Child Support Deploys Genesys Solution   

Genesys, a provider of customer experience and contact center solutions, announces that the Michigan Office of Child Support (OCS) has cut response... More>>



Verint Systems Inc.
News | August 6, 2014
Verint Workforce Optimization Solution Now Available on Multiple Mobile Platforms   

Verint Systems Inc. announced that its Verint Mobile Workforce Optimization (WFO) solution is now available on multiple mobile platforms, including... More>>



CP_LOGO
News | August 5, 2014
New Call Center to Bring Jobs to Athens, Ohio   

A call center that is expected to have 100+ jobs is coming to Athens, Ohio. More>>



Oracle
News | August 5, 2014
Oracle Acquires TOA Technologies    

Oracle announced it has agreed to acquire TOA Technologies, a provider of cloud-based solutions for field service management. More>>


News | August 5, 2014
Teleperformance to Hire 300 Call Center Agents in Texas   

Teleperformance is preparing to hire 300 agents for its call center operation in Abilene, Texas. More>>


News | August 4, 2014
BenchmarkPortal Announces: Revolv Contact Center Achieves Its Fourth Certification as a BenchmarkPortal Center of Excellence   

The Revolv customer contact center has been certified as a Center of Excellence by BenchmarkPortal, a leading contact center research and consulting... More>>



LiveOps, Inc.
News | August 4, 2014
LiveOps Creates Software-Only Contact Center For Intuitive Solutions   

LiveOps, Inc., the global leader in cloud contact center and customer service solutions, announced that Intuitive Solutions, a leading managed... More>>