Customer Service & Retention News

News | October 17, 2014
StarTek CEO Confident Despite Call Center Closing History   

StarTek, which opened a call center in Carolina Forest, Conway, South Carolina, on Monday, has in recent years closed call centers or reduced... More>>

Aspect Software
News | October 16, 2014
Aspect Software Announces Workforce Management Integrated With Zipwire   

Aspect Software, a provider of customer interaction management, workforce optimization, back-office and cloud solutions, announces Aspect Workforce... More>>

News | October 16, 2014
New Customers, New Employees and New Technology Fueling Relayware’s Upward Trajectory   

Relayware, a SaaS-based provider of Partnering Automation software, today announced that it has undergone unprecedented business growth and expansion... More>>

News | October 16, 2014
8x8 Enhances Cloud Contact Center Solution with Social Customer Service Capabilities from Conversocial   

8x8, Inc., a provider of cloud-based contact center, unified communications and collaboration services, announced a partnership with Conversocial,... More>>

Noble Systems Corporation
News | October 16, 2014
Noble Systems Adds Real-time Screening to its Speech Analytics Offering   

Noble Systems Corporation, introduces Noble® Real-time Speech Analytics for improved quality and compliance management. More>>

WorkFlex Solutions LLC
News | October 16, 2014
WorkFlex Introduces Intelligent Agent Self-Service Mobile Apps   

WorkFlex Solutions LLC, the industry leader in Intelligent Intraday Automation solutions for contact centers announced today the release of new... More>>

News | October 16, 2014
Opower Announces Next Generation of Customer Engagement Platform   

Opower, a provider in cloud-based software for the utility industry, announces enhancements to its technology platform through the release of Opower... More>>

News | October 14, 2014
AutoLoop Introduces Engage   

AutoLoop introduces Engage, a call center solution proven to engage customers and increase sales and service profitability for auto dealers. More>>

Birch Communications
News | October 13, 2014
Birch Launches New Brand, Upgraded Product Portfolio   

Technology service provider, Birch Communications has announced new company branding as well as an upgrade to its product portfolio. More>>
News | October 13, 2014
Bluewolf Achieves Salesforce FullForce Master Program Certification    

Bluewolf, a global business consulting firm, announces it has achieved Salesforce FullForce Master Program Certification for both Sales Cloud and... More>>