Customer Service & Retention News

News | October 3, 2014
Merchant’s iiNet Contact Center Grows by 500 Jobs in 2014   

The iiNet customer service center in Cape Town, South Africa, operated by Merchants as part of iiNet’s global virtual contact center, will expand... More>>

Enacomm Inc.
News | October 1, 2014
Enacomm Inks Deal with SafeAmerica Credit Union to Provide a Customer Self and Assisted-Service Solution   

Enacomm, Inc., a leading provider of intelligent customer interactions technology, today announced that it has inked a deal with SafeAmerica Credit... More>>

Customer Direct
News | October 1, 2014
Customer Direct Announces New Contact Center Location    

Customer Direct is proud to announce it has opened a new contact center in the heart of Jefferson County, in Arnold, Missouri. More>>

8x8, Inc.
News | October 1, 2014
8x8 Simplifies Announces Release Of Virtual Contact Center 8.1   

8x8, Inc., a provider of cloud-based contact center unified communications and collaboration services, announces the release of Virtual Contact... More>>

Winston Benefits
News | October 1, 2014
Winston Benefits Opens New, Expanded Call Center   

Employee education and communication is an integral part of making informed benefits decisions. More>>

News | October 1, 2014
Canada Second to New Zealand for Customer Service   

Canada is second only to New Zealand when it comes to good customer service according to a survey by service support company Zendesk. More>>

News | September 30, 2014
Comcast Seeks to Fix Awful Customer Service   

After months of getting bashed for treating customers poorly, Comcast today said it's going to make improving customer service its "number one... More>>

News | September 30, 2014
New U.S. Consumer Survey by CorvisaCloud Identifies Ongoing Issues and Industries with Poor Service Records   

Cloud contact center provider, CorvisaCloud, today shared results of its second annual Customer Service Report. More>>

En Pointe Technologies
News | September 29, 2014
En Pointe Technologies Honored Excellence in Operations    

En Pointe Technologies announces it has won the 2014 Silver Level Excellence in Operations Award for delivering operational excellence supporting... More>>

Enghouse Interactive
News | September 29, 2014
Enghouse Interactive Introduces Quality Management Suite v 5.3, IP Call and Computer Recording, Monitoring and Evaluation Software   

Enghouse Interactive tody introduced version 5.3 of the Enghouse Interactive Quality Management Suite, its comprehensive IP call and computer... More>>