Customer Service & Retention News

News | January 27, 2015
Teleperformance Announces Expansion of Global Footprint to Georgetown, Guyana   

Teleperformance, the global leader in outsourced multichannel customer experience management, announced today it will open a customer care facility... More>>

Waterfield Technologies, LLC
News | January 26, 2015
Waterfield Technologies Acquires Chrysalis Software   

Waterfield Technologies, LLC, a leading provider of voice and mobile applications for the enterprise, announced that it has acquired Chrysalis... More>>

News | January 23, 2015
Arkadin Helps Customers Embrace the Cloud Through Microsoft Cloud Solution Provider Program    

Arkadin, an NTT Communications company, and one of the largest and fastest growing global providers of Unified Communications and Collaboration... More>>

Jacada, Inc.
News | January 23, 2015
Major European Telecom Extends Agreement with Jacada to Simplify Agent Processes and Enhance Customer Experience   

Jacada, Inc., a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers,... More>>

News | January 22, 2015
MaritzCX™ Wins Patent for Spotlight® Data Mining Solution    

MaritzCX today announced it has been awarded a patent by the U.S. Patent & Trademark Office for technology that powers the SaaS-based Spotlight data... More>>

News | January 22, 2015
WiMacTel Expands Texas Presence Through the Acquisition of Coin and Emergency Payphone Assets   

WiMacTel, a Telecom company and one of North America's largest provider of payphone services, including call centers, announced the acquisition of... More>>

Grand Prairie
News | January 21, 2015
Citizen Contact Center a Success   

Two months and 7,046 calls after the launch of the City of Grande Prairie’s citizen contact center in Alberta, Canada, communications manager David... More>>

News | January 20, 2015
Conversocial Establishes Global Customer Advisory Board to Drive Social Customer Service Innovation   

Conversocial, a leading provider of cloud-based social customer service solutions, today announced its formation of the company’s first Customer... More>>

Enghouse Interactive
News | January 20, 2015
Enghouse Interactive Releases Communications Center 8.1   

Enghouse Interactive, a leading developer of a comprehensive portfolio of unified communications and contact center solutions, today introduced... More>>

News | January 19, 2015
OpenMarket Adds Texting for Landlines and Toll-Free Numbers for Enterprises   

OpenMarket, a leader in enterprise mobile engagement, announced that it is the first mobile messaging and engagement provider to offer short codes,... More>>