| White Paper | May 8, 2012
Realizing The True Payoffs of Speech Analytics Speech analytics is projected to grow at a rapid rate in 2012. This can be attributed to the ability of speech analytics to extract pertinent data... More>> | |
| White Paper | April 6, 2012
CRM Solutions For The Finance And Insurance Industries In addition to doing deep due diligence about the fit of customer relationship management (CRM) solutions to meet the unique requirements of the... More>> | |
| White Paper | March 13, 2012
Is Your CRM Solution Keeping Up with the Times? The decision to upgrade to the latest version of an on-premises enterprise software package is never simple. In evaluating the decision, companies... More>> | |
| White Paper | February 28, 2012
Increase Call Center Service and Efficiency Learn why AAA Mid-Atlantic opted to use an Avaya solution that fulfilled their needs, and beyond. Uncover how a similar solution can increase your... More>> | |
 | White Paper | July 26, 2011
Can Your Contact Center Keep Up with the Changes? The biggest challenge facing today’s contact centers is that they do their jobs too well. Contact centers are mostly narrowly purposed business... More>> |
| White Paper | June 1, 2011
The Business Value of a Cloud-Based Contact Center This research paper from Aberdeen Group discusses how Best-in-Class call centers realize reduced costs and higher call center uptime resulting from... More>> | |
| White Paper | March 15, 2011
Contact Center Security - Moving to the True Cloud Moving to the Cloud, or a true Cloud platform, provides significantly more business benefits than a traditional infrastructure, however confidence in... More>> | |
