| Web Event | February 23, 2012
Call Recording and the Law An overview of several of the laws and requirements that impact contact center operations including Consent-to-Record, Telemarketing Sales Rule, The... More>> | |
| Web Event | February 21, 2012
Elevating the Customer Experience through Advanced Reporting and Interaction Analytics Today’s advanced analytic and reporting tools offer real time intelligence. Join us to learn how tools such as surveys or net promoter scores offer... More>> | |
 | News | February 2, 2012
CallCopy Reports Fifth Consecutive Year-over-Year of Growth in 2011 CallCopy, a leading provider of innovative call recording and contact center solutions, today announced revenue growth of 47 percent during the... More>> |
 | News | January 27, 2012
BigHand Leads the Way According to Latest ILTA Technology Survey BigHand, the leader in voice productivity and workflow digital dictation technology in the legal marketplace, was recently shown to be the market... More>> |
 | News | January 13, 2012
CallCopy Steps Up to Full PCI DSS v2.0 Compliance CallCopy, a provider of innovative contact center solutions, announced that it has taken steps to address the latest version of the Payment Card... More>> |
 | News | January 5, 2012
Revation Systems Launches an Accessible Virtual Care Solution for Healthcare Organizations Revation Systems, Inc., a leading provider of secure collaboration, messaging and unified communication software, today announced the launch of its... More>> |
| Article | December 20, 2011
Speech Analytics: A New Paradigm for Quality Monitoring Globalization and the information technology revolution has transformed the business world, and contact centers must adapt if they wish to survive.... More>> | |
 | News | December 15, 2011
VPI Introduces VPI EMPOWER 911 5.3 to Arm Public Safety First Responders With Robust Recording and Quality Assurance Technologies to Meet Next Generation 9-1-1 Standards VPI (Voice Print International, Inc.), the world's leading developer of multimedia communications recording and quality assurance solutions for... More>> |
 | News | December 15, 2011
Shoutlet Becomes First Social Media Management System to Meet High Standard of Security and Reliability From Independent Auditors Shoutlet (www.shoutlet.com), a Facebook Preferred Developer Consultant and leading enterprise social marketing system provider, today announced the... More>> |
 | News | December 14, 2011
OAISYS Launches Early Adopter Tracer and Talkument Call Recording Solutions Version 7.2 With Enhanced Call Management and Playback Features OAISYS®, a leader in business call recording and contact center management solutions, today announced the early adopter release of version 7.2 of... More>> |
