Leading customer service companies are proactively calling customers, offering personalized interactions and service, all with speech applications,... More>>

Join this session to discover the power of Customer Interaction Analytics - solutions that include speech, data and text analytics, along with... More>>

By using speech analytics to unlock the business intelligence from these customer interactions, companies can make improvements in their... More>>

This webcast is a deep dive into great IVR and VUI design. You will learn how to reduce caller frustrations and design intuitive, user-friendly IVR... More>>

NICE Systems, the global provider of intent-based solutions that enable organizations to extract Insight from Interactions to drive performance,... More>>

To reduce costs and increase customer satisfaction is any call center's dream. This paper explores how to reduce agent-handled call volume by routing... More>>

Qwest Communications today announced it has added Qwest iQ® On Demand IVR (Interactive Voice Response) service to its Qwest iQ® Contact Center,... More>>

Language Services Associates (LSA), a global language service provider offering a full suite of interpretation, translation and multicultural... More>>

During tough economic times, contact centers need to find ways to do more with less in order to maximize resources. However, they cannot afford to do... More>>

Jabra, the world leader in innovative audio solutions for unified communications, today announced it has joined the newly formed Unified... More>>