An overview of several of the laws and requirements that impact contact center operations including Consent-to-Record, Telemarketing Sales Rule, The... More>>

Today’s advanced analytic and reporting tools offer real time intelligence. Join us to learn how tools such as surveys or net promoter scores offer... More>>

CallCopy, a leading provider of innovative call recording and contact center solutions, today announced revenue growth of 47 percent during the... More>>

Indosoft Inc., developers of Unified Communications platform, launches product web portal for Q-Suite, the leading ACD and Dialer software suite for... More>>

BigHand, the leader in voice productivity and workflow digital dictation technology in the legal marketplace, was recently shown to be the market... More>>

Intelliverse, a cloud-based communications provider for enterprises, today announced its hosted solution for contact centers. Intelliverse's platform... More>>

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders.... More>>

CallCopy, a provider of innovative contact center solutions, announced that it has taken steps to address the latest version of the Payment Card... More>>

Download this complimentary white paper and learn how you can easily gather and leverage data from all customer interactions to assess how your... More>>

Globalization and the information technology revolution has transformed the business world, and contact centers must adapt if they wish to survive.... More>>