Register today to reserve your free spot at this informative virtual conference brought to you by CRMXchange. Learn the key issues affecting your... More>>

With the growing complexity of call center work, such as new channels for customers to access the organization, how does one achieve simplicity? This... More>>

Today’s advanced analytic and reporting tools offer real time intelligence. Join us to learn how tools such as surveys or net promoter scores offer... More>>

Utilized properly, analytics can provide better understanding of your customers, their customer experience, competitive pressures and ways to improve... More>>

Leads360, the market-leading consumer sales platform, today announced it has completed a $15 million growth stage financing round led by Volition... More>>

For a limited time, B2B business marketing agency Televerde is offering a complimentary, comprehensive Contact Data Quality & Marketing Automation... More>>

A recent webcast hosted by unified IP business communications solutions provider, Interactive Intelligence Group Inc., has revealed key 2012 contact... More>>

CallCopy, a leading provider of innovative call recording and contact center solutions, today announced revenue growth of 47 percent during the... More>>

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders.... More>>

OpenSpan, Inc., a provider of innovative user process analytics, optimization and automation solutions, has released the results of business process... More>>