A recent webcast hosted by unified IP business communications solutions provider, Interactive Intelligence Group Inc., has revealed key 2012 contact... More>>

No one can predict the severity or duration of a tough economy, but we can measure the impact of poor service. Recent research shows that 40 percent... More>>

Donnelly Communications has reported improved customer service as a result of deploying the cloud-based contact center solution from Interactive... More>>

Alpine Access, the premier provider of virtual contact center solutions and services, today announced the company is looking to hire over 200... More>>

The latest trend in the contact center business is Cloud computing. And it is no longer just a concept. In fact, it's being adopted rapidly by some... More>>

Intelliverse, a cloud-based communications provider for enterprises, today announced its hosted solution for contact centers. Intelliverse's platform... More>>

Kunnect, a leading provider of cloud-based call center telephony solutions, today announced that it has joined jobs4america, a coalition of... More>>

Noble Systems Corporation, a global leader in unified contact center technology solutions, today announced that it was selected by Conn’s, Inc., a... More>>

Infor, a leading provider of business application software serving more than 70,000 customers, today announced Infor10 Marketing, a next-generation... More>>

CallCopy, a provider of innovative contact center solutions, announced that it has taken steps to address the latest version of the Payment Card... More>>