With the growing complexity of call center work, such as new channels for customers to access the organization, how does one achieve simplicity? This... More>>

An overview of several of the laws and requirements that impact contact center operations including Consent-to-Record, Telemarketing Sales Rule, The... More>>

No one can predict the severity or duration of a tough economy, but we can measure the impact of poor service. Recent research shows that 40 percent... More>>

Donnelly Communications has reported improved customer service as a result of deploying the cloud-based contact center solution from Interactive... More>>

Alpine Access, the premier provider of virtual contact center solutions and services, today announced the company is looking to hire over 200... More>>

Achievers, the leader in employee rewards and recognition solutions, was named today as a finalist in the sixth annual Stevie Awards for Sales &... More>>

Governor Andrew M. Cuomo today announced that Xerox Corporation will establish a call center in Webster that will create 500 new jobs over the next... More>>

Career Horizons, Inc. d/b/a TeleServices Direct announced plans today to locate a new call center here, creating up to 180 new jobs by 2015. The... More>>

Kunnect, a leading provider of cloud-based call center telephony solutions, today announced that it has joined jobs4america, a coalition of... More>>

Infor, a leading provider of business application software serving more than 70,000 customers, today announced Infor10 Marketing, a next-generation... More>>