With the growing complexity of call center work, such as new channels for customers to access the organization, how does one achieve simplicity? This... More>>

Alpine Access, the premier provider of virtual contact center solutions and services, today announced the company is looking to hire over 200... More>>

Achievers, the leader in employee rewards and recognition solutions, was named today as a finalist in the sixth annual Stevie Awards for Sales &... More>>

Governor Andrew M. Cuomo today announced that Xerox Corporation will establish a call center in Webster that will create 500 new jobs over the next... More>>

Career Horizons, Inc. d/b/a TeleServices Direct announced plans today to locate a new call center here, creating up to 180 new jobs by 2015. The... More>>

Convergys will lead two discussions on how to enhance the service experience and improve customer satisfaction through personalized care and social... More>>

Intelliverse, a cloud-based communications provider for enterprises, today announced its hosted solution for contact centers. Intelliverse's platform... More>>

Kunnect, a leading provider of cloud-based call center telephony solutions, today announced that it has joined jobs4america, a coalition of... More>>

TeleTech senior vice president Healthcare, is responsible for driving TeleTech's strategies for the healthcare industry. More>>

Health insurers today face many game-changing marketplace forces, including plan consolidation, and growing customer and employer pressure to lower... More>>