Becoming manager for the first time is tough. A recent Development Dimensions International study reveals that a majority of frontline leaders said... More>>

Download this white paper to learn the correlation between training and customer satisfaction, why agents are most concerned about access to... More>>

NICE Systems, the global provider of intent-based solutions that enable organizations to extract insight from interactions to drive performance,... More>>

In a new survey of contact center managers, directors and supervisors, HyperQuality found a material gap between the majority of current corporate... More>>

Workscape, Inc., a leading provider of integrated HR solutions and services, today announced that Reed Elsevier, a world leading provider of... More>>

Workscape, Inc., a leading provider of integrated HR solutions and services, today announced news of an outstanding second quarter, powered by the... More>>

Over the past twelve months, employee engagement has dropped significantly across the U.S. workforce. In March 2010, Modern Survey released the... More>>

The performance of many support organizations has hit a wall. In spite of a host of investments, whether in telephony, CRM systems, call routing, or... More>>

ASC, a leading global provider of innovative solutions to record, analyze and evaluate communications will invest more than $24 million for research... More>>

Workscape, Inc., a leading provider of integrated HR solutions and services, today announced the capabilities of its new Workscape... More>>