Contact Professional Contributors

Author | May 27, 2014
Felix Serrano   

Felix Serrano is the Senior Vice President & General Manager at Sitel, a leading global customer care provider. More>>

Author | May 23, 2014
David Tipping   

A long-time veteran of Sonus who says “the earth was cooling when I joined,” David is vice president and general manager of the SBC Business... More>>

Author | May 12, 2014
Dan Nordale   

Dan is the Chief Marketing Officer at Cyara, responsible for the brand, product marketing and channels, and promoting the value of companies adapting... More>>

Author | April 25, 2014
Eric Soderstrom   

Eric Soderstrom joined Interactive Intelligence as a speech solutions architect in January 2014. He has more than 15 years of experience delivering... More>>

Author | April 15, 2014
Jennifer Waite   

In her role as Product Marketing Manager for inContact, Jennifer Waite is responsible for defining and implementing marketing strategies to support... More>>

Author | April 4, 2014
Akbar Jaffer   

An enterprise software product marketing and marketing strategist, Akbar is a 12-year veteran in the CRM Service and Contact Center industry with... More>>

Author | April 1, 2014
Gerald Groh   

Gerald Groh, Senior WFO Sales Manager for ASC telecom AG since January 2013, focuses on clients in the customer service market. With more than 20... More>>

Author | March 31, 2014
Francis Carden   

With more than 20 years of experience in running multinational technology companies, Francis joined the executive leadership team at OpenSpan in... More>>

Author | March 4, 2014
Jeff Canter   

As Chief Executive Officer, President and one of the founders of Uptivity, Jeff Canter oversees all facets of the company and making sure all aspects... More>>

Author | February 18, 2014
Gabriel Bristol   

Gabriel Bristol is widely recognized as one of today’s most talented call center presidents because of his track record of developing turnkey... More>>