Contact Professional Contributors

Author | February 18, 2014
Kristyn Emenecker   

Kristyn Emenecker, vice president, WFO Solutions Group for inContact, has 18 years’ experience in the contact center industry, serving in a variety... More>>


Author | February 3, 2014
Ali Mortimore   

With more than 20 years of telecommunications sales experience, Ali Mortimore understands how neo, ASC’s new workforce optimization suite, fits... More>>


Author | February 3, 2014
Mark Lazar   

As Global Vice President for Verint Enterprise Intelligence Systems, Mark Lazar guides the overall direction and strategy for the Identity and Fraud... More>>


Author | January 22, 2014
Sheryl Southwick   

Sheryl Southwick has over 15 years of experience in retirement and benefits, helping ensure that companies are in compliance with state and federal... More>>


Author | January 3, 2014
Kris Hamrick   

Kris Hamrick is the senior director of strategic accounts at Digital River. More>>


Author | January 2, 2014
Zach Messler   

Zach Messler is a passionate advocate for mobile customer care. In his role as Director of Solutions Marketing for Contact Solutions, Zach has been... More>>


Author | December 17, 2013
Howard Lee   

Howard Lee is the CEO of Spoken, a provider of the first Avaya-based cloud platform for contact centers. More>>


Author | November 5, 2013
Victoria Fields   

Victoria is a communications strategist for Momentum Telecom. More>>


Author | October 22, 2013
Steve Williams   

Steve Williams is the Senior Director, Desktop & Process Analytics Practice, at Verint Systems. More>>


Author | September 9, 2013
Carolyn Crews   

Carolyn Crews is senior vice-president at TELUS International. More>>