Contact Professional Contributors

Author | March 31, 2014
Francis Carden   

With more than 20 years of experience in running multinational technology companies, Francis joined the executive leadership team at OpenSpan in... More>>

Author | March 4, 2014
Jeff Canter   

As Chief Executive Officer, President and one of the founders of Uptivity, Jeff Canter oversees all facets of the company and making sure all aspects... More>>

Author | February 18, 2014
Gabriel Bristol   

Gabriel Bristol is widely recognized as one of today’s most talented call center presidents because of his track record of developing turnkey... More>>

Author | February 18, 2014
Kristyn Emenecker   

Kristyn Emenecker, vice president, WFO Solutions Group for inContact, has 18 years’ experience in the contact center industry, serving in a variety... More>>

Author | February 3, 2014
Ali Mortimore   

With more than 20 years of telecommunications sales experience, Ali Mortimore understands how neo, ASC’s new workforce optimization suite, fits... More>>

Author | February 3, 2014
Mark Lazar   

As Global Vice President for Verint Enterprise Intelligence Systems, Mark Lazar guides the overall direction and strategy for the Identity and Fraud... More>>

Author | January 22, 2014
Sheryl Southwick   

Sheryl Southwick has over 15 years of experience in retirement and benefits, helping ensure that companies are in compliance with state and federal... More>>

Author | January 3, 2014
Kris Hamrick   

Kris Hamrick is the senior director of strategic accounts at Digital River. More>>

Author | January 2, 2014
Zach Messler   

Zach Messler is a passionate advocate for mobile customer care. In his role as Director of Solutions Marketing for Contact Solutions, Zach has been... More>>

Author | December 17, 2013
Howard Lee   

Howard Lee is the CEO of Spoken, a provider of the first Avaya-based cloud platform for contact centers. More>>