Contact Professional Contributors

Author | October 22, 2013
Steve Williams   

Steve Williams is the Senior Director, Desktop & Process Analytics Practice, at Verint Systems. More>>

Author | September 9, 2013
Carolyn Crews   

Carolyn Crews is senior vice-president at TELUS International. More>>

Author | August 21, 2013
Keith Laska   

As CEO, Keith leads the effort to drive significant growth and distribution reach of SDL’s innovative automated translation and language management... More>>

Author | August 13, 2013
Matt Lautz   

Matt Lautz is president of CorvisaCloud, a Milwaukee-based cloud-based contact center provider that offers dynamic integration with Salesforce CRM... More>>

Author | August 7, 2013
Mitchell Schnurman   

Mitchell Schnurmann is a writer for the Dallas News. More>>

Author | August 6, 2013
Joanne Wilkie   

Joanne Wilkie serves as Chief Marketing Officer for Paradigm Shift Consulting. In her role, she oversees all sales, marketing and business... More>>

Author | August 2, 2013
Ian Hunter   

Ian Hunter is USAN's Principal Architect of Emerging Channels. More>>

Author | August 2, 2013
Robb Duke   

Robb Duke is the director of marketing for USAN. Since 1999, Duke has worked in the customer contact industry overseeing marketing and business... More>>

Author | July 24, 2013
Oren Stern   

Oren Stern has more than 15 years of experience in the software industry, and currently leads Verint’s Voice of the Customer Analytics practice. More>>

Author | June 17, 2013
Paul Lang   

Paul Lang leads Applications Portfolio Management for Siemens Enterprise Communications. More>>