Contact Professional Contributors

Author | April 4, 2014
Akbar Jaffer   

An enterprise software product marketing and marketing strategist, Akbar is a 12-year veteran in the CRM Service and Contact Center industry with... More>>

Author | April 1, 2014
Gerald Groh   

Gerald Groh, Senior WFO Sales Manager for ASC telecom AG since January 2013, focuses on clients in the customer service market. With more than 20... More>>

Author | March 31, 2014
Francis Carden   

With more than 20 years of experience in running multinational technology companies, Francis joined the executive leadership team at OpenSpan in... More>>

Author | March 4, 2014
Jeff Canter   

As Chief Executive Officer, President and one of the founders of Uptivity, Jeff Canter oversees all facets of the company and making sure all aspects... More>>

Author | February 18, 2014
Gabriel Bristol   

Gabriel Bristol is widely recognized as one of today’s most talented call center presidents because of his track record of developing turnkey... More>>

Author | February 18, 2014
Kristyn Emenecker   

Kristyn Emenecker, vice president, WFO Solutions Group for inContact, has 18 years’ experience in the contact center industry, serving in a variety... More>>

Author | February 3, 2014
Ali Mortimore   

With more than 20 years of telecommunications sales experience, Ali Mortimore understands how neo, ASC’s new workforce optimization suite, fits... More>>

Author | February 3, 2014
Mark Lazar   

As Global Vice President for Verint Enterprise Intelligence Systems, Mark Lazar guides the overall direction and strategy for the Identity and Fraud... More>>

Author | January 22, 2014
Sheryl Southwick   

Sheryl Southwick has over 15 years of experience in retirement and benefits, helping ensure that companies are in compliance with state and federal... More>>

Author | January 3, 2014
Kris Hamrick   

Kris Hamrick is the senior director of strategic accounts at Digital River. More>>