| Article | May 25, 2011
Delta Hotels and Resorts Has Improved Customer Service and Sales, Increased Agent Productivity and Decreased Employee Turnover Since Implementing Envision Click2Coach® Founded in 1962, Delta Hotels and Resorts has grown to become Canada's leading first-class hotel management company. Today, we boast a diversified... More>> | |
 | Article | April 21, 2011
Vermont Teddy Bear Increases Contact Center Revenue With Quality Assurance Makeover and New Sales Initiatives For 30 years the Vermont Teddy Bear Company has been making the “the best Bears in the Universe” and delighting children of all ages across the... More>> |
| Article | September 22, 2010
Tranzact Implements Interactive Softworks' Metaphor to Develop Smarter Customer Interactions for Its Clients Based in Fort Lee, New Jersey, Tranzact is a leader in providing customer acquisition technology solutions to the financial services, media and... More>> | |
| Article | June 22, 2010
Cisco-Eagle: Achieving Expense Reduction and Revenue Growth by Uniting Disparate Cross-Team Customer Data Cisco-Eagle is a material handling distributor and integrator. They provide their customers with solutions for the movement, storage, retrieval,... More>> | |
 | Article | May 17, 2010
Aamcom: Achieving Continuity and Accountability Across the Sales and Client Management Teams Aamcom is a contract telephone customer service provider. Their call center services allow their clients to be freed from the phone operationally and... More>> |
| Article | May 3, 2010
Case Study: Forecasting Call Volumes and Scheduling Staff Challenge: South Australia Water Corporation (SA Water) is an internationally recognized water utility wholly owned by the South Australian state... More>> | |
| Article | March 1, 2009
Maximize Call Recording With VoIP, Especially in a Tough Economy Call recording carries many obvious benefits in a tough economic climate. Some analysts find it to be one of the brightest growth spots in telecom as... More>> | |
