| Article | June 22, 2010
Cisco-Eagle: Achieving Expense Reduction and Revenue Growth by Uniting Disparate Cross-Team Customer Data Cisco-Eagle is a material handling distributor and integrator. They provide their customers with solutions for the movement, storage, retrieval,... More>> | |
 | Article | May 17, 2010
Aamcom: Achieving Continuity and Accountability Across the Sales and Client Management Teams Aamcom is a contract telephone customer service provider. Their call center services allow their clients to be freed from the phone operationally and... More>> |
| Article | May 3, 2010
Case Study: Forecasting Call Volumes and Scheduling Staff Challenge: South Australia Water Corporation (SA Water) is an internationally recognized water utility wholly owned by the South Australian state... More>> | |
| Article | March 1, 2009
Maximize Call Recording with VoIP, Especially in a Tough Economy Call recording carries many obvious benefits in a tough economic climate. Some analysts find it to be one of the brightest growth spots in telecom as... More>> | |
