 | News | February 2, 2012
CallCopy Reports Fifth Consecutive Year-over-Year of Growth in 2011 CallCopy, a leading provider of innovative call recording and contact center solutions, today announced revenue growth of 47 percent during the... More>> |
| White Paper | January 31, 2012
Call Center Workforce Management Software Best Practices The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work,... More>> | |
 | News | January 31, 2012
OpenSpan Releases Results of Process Improvement Assessments OpenSpan, Inc., a provider of innovative user process analytics, optimization and automation solutions, has released the results of business process... More>> |
| White Paper | January 17, 2012
Best Practices in the Call Center: A Customer Touch-Point Methodology One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders.... More>> | |
| White Paper | January 17, 2012
Call Center Workforce Management Software Best Practices The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work,... More>> | |
 | News | January 17, 2012
New Call Manager Version 7.5 from Toshiba Version 7.5 Brings Powerful Unified Communications Enhancements to Enterprise and SMB Users Toshiba America Information Systems Inc., Telecommunication Systems Division today announced Call Manager version 7.5, Toshiba's powerful new unified... More>> |
 | News | January 12, 2012
Calabrio Modernizes the Contact Center Supervisor Experience with an Expanded Dashboard and New Tools to Manage Agents Calabrio, Inc., a leading provider of contact center workforce optimization software, announced today the release of version 8.8 of the Calabrio ONE... More>> |
 | News | January 9, 2012
Spanlink Communications and Altitude Software Partner to Provide Contact Centers Sophisticated Agent Scripting Tools Altitude Software, a leading independent global contact center solutions vendor, and Spanlink Communications, a Cisco contact center and customer... More>> |
 | News | December 19, 2011
Latitude Software Suite Deployed by Cogeco to Improve Debt Collection Operations The debt collection solutionfrom Latitude Software, an Interactive Intelligence Group Inc. (Nasdaq: ININ) company, has been deployed by Cogeco Cable... More>> |
 | News | December 15, 2011
VPI Introduces VPI EMPOWER 911 5.3 to Arm Public Safety First Responders With Robust Recording and Quality Assurance Technologies to Meet Next Generation 9-1-1 Standards VPI (Voice Print International, Inc.), the world's leading developer of multimedia communications recording and quality assurance solutions for... More>> |
