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Article | May 3, 2010
Case Study: Forecasting Call Volumes and Scheduling Staff   

By: Contact Professional Staff

Challenge: South Australia Water Corporation (SA Water) is an internationally recognized water utility wholly owned by the South Australian state...more >>


Article | January 1, 2009
Techniques for Setting Priorities   

By: Contact Professional Staff

A technique that has been used in business management for a long time is the categorization of large data into groups. These groups are often marked...more >>