White Paper |
Provided By |
|---|---|
| Dispelling 6 Common Myths about On-demand Call Center Solutions | |
|
In the late 90s, first generation hosted contact center applications were released. These failed to gain acceptance due to cost, features and flexibility that did not match the already existent on-premise contact centers. Second-generation on-demand contact center applications not only surpass their predecessors with advanced technology, they also deliver clear advantages over on-premise systems. This paper presents the 6 myths of modern on-demand call center solutions and debunks them all. Download now |
SearchCRM.com |
| Social CRM: The New Rules of Relationship Management | |
|
A report by the Altimeter Group, brought to you by RightNow. The rapid adoption of social networks has shifted the balance of power to customers, who are happily leaving brands out of conversations. With this new reality, it’s imperative that organizations establish a credible presence in social channels. This report covers a holistic approach to integrating social CRM with enterprise applications. Download now |
RightNow |
| Better Customer Insight, Better Bottom Line: Gaining Insight from Unified Information Access | |
|
Companies should focus on customer loyalty during a difficult economy to protect revenue and ensure the continuation of the most important customer relationships. Innovative technologies can consolidate information about customers and their opinions from all relevant sources, providing cost-effective, customer-centric insight that gives every customer service representative the 360 degree view of the customer that ensures excellent service. Download now |
SearchCRM.com |
| Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service | |
|
In today's environment, customer service is the single biggest differentiator for businesses. So, how can your company provide exceptional customer service at reduced costs? Learn how to implement the next-generation customer service and contact center strategies and best practices discussed at length in this information-packed paper. Download now |
SearchCRM.com |
| 8 Traits of IT-Friendly Contact Center and Web Customer Service Software | |
|
Besieged by a slew of technology trends that are shaping the industry, contact centers increasingly need IT to step up to the plate in both strategy and execution. Simply put, the more IT-friendly the software in-use is, the easier this can be achieved. In this white paper, eight IT-friendly software traits are discussed which minimize risk, maximize ROI and encourage innovation. Download now |
SearchCRM.com |
| E-Book: How to Select the Right Call Center Technology | |
|
Call center technology platforms offer more functionality than ever before, along with better integration with other applications and more deployment options. But this makes navigating call center technology decisions daunting - how do you know what you really need? Get valuable guidance with this e-book. Download now |
SearchCRM.com |
| Live Help: The Power of Click to Call and Click to Chat: Why Business Must Offer Live Voice and Text Chat Assistance to Drive Online Sales | |
|
This paper explores the role that voice and chat play in an effective live help offering, and examines how the two technologies - when deployed in an integrated fashion - offer the most revenue and loyalty benefits for companies that are serious about maximizing the return on their online channel investments. Download now |
SearchCRM.com |
| Effectively Using Your Data for Customer Retention | |
|
Your Goal May Be First Call Resolution, But Having a Second Call Treatment Plan is Essential Download now |
The Primas Group |
| E-Book: The Executive's Guide to Contact Center Technology Planning | |
|
In this e-book, learn about emerging contact center technology trends and newer options – such as self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center, and learn how to select the best technology to meet your needs. Download now |
SearchCRM.com |
| Presentation Transcript: Profitable Call Centers - How to Utilize At-Home Agents | |
|
Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This transcript reveals the real cost of absenteeism and provides call center management best practices that boost growth. Download now |
SearchCRM.com |
