Maximize Call Recording With VoIP, Especially in a Tough Economy

By: Kris Hopkins

Call recording carries many obvious benefits in a tough economic climate. Some analysts find it to be one of the brightest growth spots in telecom as... More >>

White Papers

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White Paper \| January 31, 2012 Best Practices in the Call Center: A Customer Touch-Point Methodology One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders.... More>>

White Paper \| January 17, 2012 Best Practices in the Call Center: A Customer Touch-Point Methodology One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders.... More>>

White Paper \| January 3, 2012 Infor10 CRM Enterprise Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and... More>>

Web Events

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Roundtable: Customer Analytics, latest trends in systems, reporting, adoption and ROI

February 7, 2012 - February 7, 2012

Utilized properly, analytics can provide better understanding of your customers, their customer experience, competitive pressures and ways to improve... More >>

Elevating the Customer Experience through Advanced Reporting and Interaction Analytics

February 21, 2012 - February 21, 2012

Today’s advanced analytic and reporting tools offer real time intelligence. Join us to learn how tools such as surveys or net promoter scores offer... More >>

Top Nine Best Practices to Optimize and Simplify Your Contact Center

February 28, 2012 - February 28, 2012

With the growing complexity of call center work, such as new channels for customers to access the organization, how does one achieve simplicity? This... More >>

News

More News

	News \| February 3, 2012 Sales Automation Company, Leads360, Secures $15M in Funding Leads360, the market-leading consumer sales platform, today announced it has completed a $15 million growth stage financing round led by Volition... More>>

	News \| February 3, 2012 Optimize Your Contact Data Quality & Lead Nurturing Programs with Complimentary Audit from Televerde For a limited time, B2B business marketing agency Televerde is offering a complimentary, comprehensive Contact Data Quality & Marketing Automation... More>>

	News \| February 2, 2012 Interactive Intelligence Web Event Reveals Key 2012 Contact Center Trends A recent webcast hosted by unified IP business communications solutions provider, Interactive Intelligence Group Inc., has revealed key 2012 contact... More>>

Articles

Article \| January 17, 2012 The Four Building Blocks of a Multichannel Customer Strategy By: Kamesh Somanchi Health insurers today face many game-changing marketplace forces, including plan consolidation, and growing customer and employer pressure to lower... More>>

Article \| December 20, 2011 Speech Analytics: A New Paradigm for Quality Monitoring By: Verena Wissel Globalization and the information technology revolution has transformed the business world, and contact centers must adapt if they wish to survive.... More>>

Article \| December 6, 2011 Get Social or Get Out of the Way By: Judi Hand Social media has forced a paradigm shift in the way companies relate to customers. Interaction is a must; one-way messages are increasingly ignored.... More>>