Cisco-Eagle: Achieving Expense Reduction and Revenue Growth by Uniting Disparate Cross-Team Customer Data

Cisco-Eagle is a material handling distributor and integrator. They provide their customers with solutions for the movement, storage, retrieval,... More >>

Article | May 17, 2010

Aamcom: Achieving Continuity and Accountability Across the Sales and Client Management Teams

By: Avidian Technologies

Aamcom is a contract telephone customer service provider. Their call center services allow their clients to be freed from the phone operationally and... More >>

White Papers

More White Papers

White Paper \| January 3, 2012 Infor10 CRM Enterprise Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and... More>>

White Paper \| January 3, 2012 Seven Best Practices for Speech Analytics Download this complimentary white paper and learn how you can easily gather and leverage data from all customer interactions to assess how your... More>>

White Paper \| December 20, 2011 Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis Today, the majority of North American contact centers today are supported by premise-based contact center and telephony systems, a model which has... More>>

Web Events

Roundtable: Customer Analytics, latest trends in systems, reporting, adoption and ROI

February 7, 2012 - February 7, 2012

Utilized properly, analytics can provide better understanding of your customers, their customer experience, competitive pressures and ways to improve... More >>

Elevating the Customer Experience through Advanced Reporting and Interaction Analytics

February 21, 2012 - February 21, 2012

Today’s advanced analytic and reporting tools offer real time intelligence. Join us to learn how tools such as surveys or net promoter scores offer... More >>

The Multi-Channel Virtual Conference

March 21, 2012 - March 21, 2012

Register today to reserve your free spot at this informative virtual conference brought to you by CRMXchange. Learn the key issues affecting your... More >>

News

More News

	News \| February 3, 2012 Sales Automation Company, Leads360, Secures $15M in Funding Leads360, the market-leading consumer sales platform, today announced it has completed a $15 million growth stage financing round led by Volition... More>>

	News \| February 3, 2012 Optimize Your Contact Data Quality & Lead Nurturing Programs with Complimentary Audit from Televerde For a limited time, B2B business marketing agency Televerde is offering a complimentary, comprehensive Contact Data Quality & Marketing Automation... More>>

	News \| January 31, 2012 OpenSpan Releases Results of Process Improvement Assessments OpenSpan, Inc., a provider of innovative user process analytics, optimization and automation solutions, has released the results of business process... More>>

Articles

Article \| January 31, 2012 Four Strategies for a Superior, Cost-effective Customer Experience By: Ryan Pellett No one can predict the severity or duration of a tough economy, but we can measure the impact of poor service. Recent research shows that 40 percent... More>>

Article \| January 3, 2012 Top 5 Ways to Deliver Exceptional Service through January Blues By: Robbie Brillhart There are certain things that you can count on before and after the holiday season - Black Friday, Cyber Monday, and good food and, of course,... More>>

Article \| January 3, 2012 Empowering the Modern CSR By: David Holmes As customer service and retention rise to the top of companies' priority lists in a down economy, the demands on today's customer service... More>>