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Telvista Launches Social Media Center in Dallas

2 Sep, 2011


On August 31st, Telvista, Inc. officially launched the company's Social Media Center in its Dallas, Texas location. The Social Media Center, which overlooks the 600-seat contact center, will serve as a control room for a team of analysts monitoring social media for its clients.

Recognizing the growing importance of social media on customer service and loyalty, Telvista developed its Social Media Services offering that will help clients leverage this movement to improve customer loyalty to their brands. A team of experienced social media analysts will use best-in-class technologies to provide key services that enable clients to engage more effectively with their customers. Services will include the following:

  • Listening 

  • Notification 

  • Response 

  • Analytics 

  • Contact center integration

By leveraging Telvista's Social Media Services, clients will be able to:

  • Get real-time visibility into what customers are saying about their products, services and marketing programs 

  • Manage brand reputation by responding to customers quickly and on their terms 

  • Identify competitive offerings and respond with specific strategies 

  • Improve customer retention and loyalty

"Innovation at Telvista now includes social media services for our customers," said David Arellano, Chief Operating Officer of Telvista. "We see social media as a high growth sector with more and more companies recognizing the need to understand and shape what customers are discussing about their brand."

About Telvista
Telvista, Inc. provides contact center solutions to Fortune 1000 clients. Telvista's high quality, cost-efficient nearshore and onshore centers provide a competitive advantage for clients with both English and Spanish speaking customers. With contact centers strategically located throughout the US and Mexico, Telvista's superior technologies and quality personnel deliver a range of customer contact center options, including product support and help desk solutions, customer service support, and sales programs. For more information about Telvista, please visit www.telvista.com. 

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