Log in

Hosted Solutions

Featured Sponsor

Case Studies

Article | September 22, 2010

Tranzact Implements Interactive Softworks' Metaphor to Develop Smarter Customer Interactions for Its Clients

By: Interactive Softworks

Based in Fort Lee, New Jersey, Tranzact is a leader in providing customer acquisition technology solutions to the financial services, media and... More >>

White Papers

More White Papers

White Paper \| December 20, 2011 Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis Today, the majority of North American contact centers today are supported by premise-based contact center and telephony systems, a model which has... More>>

White Paper \| December 20, 2011 The New Math: Double Your Results for Half the Cost with a Cloud-Based Contact Center This paper discusses the vital role of contact centers, and examines the differences between on-premises contact centers and hosted alternatives. It... More>>

White Paper \| December 6, 2011 Seven Sites, One ACD: inContact Answers the Call for Statewide Helpline This white paper covers the customer experience of Washington Information Network 2-1-1 (WIN211), a non-profit network of call centers charged with... More>>

Web Events

More Web Events

Content not yet available.

News

	News \| February 2, 2012 Interactive Intelligence Web Event Reveals Key 2012 Contact Center Trends A recent webcast hosted by unified IP business communications solutions provider, Interactive Intelligence Group Inc., has revealed key 2012 contact... More>>

	News \| January 31, 2012 Interactive Intelligence Cloud-based Contact Center Solution Helps Donnelly Communications Improve Customer Service Donnelly Communications has reported improved customer service as a result of deploying the cloud-based contact center solution from Interactive... More>>

	News \| January 30, 2012 Alpine Access to Hire Over 200 Employees Across the US Alpine Access, the premier provider of virtual contact center solutions and services, today announced the company is looking to hire over 200... More>>

Articles

Article \| January 31, 2012 Four Strategies for a Superior, Cost-effective Customer Experience By: Ryan Pellett No one can predict the severity or duration of a tough economy, but we can measure the impact of poor service. Recent research shows that 40 percent... More>>

Article \| January 27, 2012 Cloud Computing: A Revolution for Contact Centers By: Marc Wildner The latest trend in the contact center business is Cloud computing. And it is no longer just a concept. In fact, it's being adopted rapidly by some... More>>

Article \| December 6, 2011 Get Social or Get Out of the Way By: Judi Hand Social media has forced a paradigm shift in the way companies relate to customers. Interaction is a must; one-way messages are increasingly ignored.... More>>