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Varolii Announces New Analytics and Reporting Software-as-a-Service Solution for Healthcare Patient and Member Interactions

7 Sep, 2011


Varolii Performance Insight for Healthcare Enables Healthcare Organizations to Improve Patient and Member Communications to Adjust Strategies for Better Engagement and Outcomes

Varolii Corporation, the independent market and technology leader in interactive, personalized business-to-consumer SMS, voice and email communications, today announced the launch of Varolii Performance Insight for Healthcare. This new Software-as-a-Service (SaaS) technology provides real-time insights around patient and member interactions, enabling healthcare executives to make better decisions faster and get a clear picture of how member engagement strategies impact program enrollment, adherence and overall outcomes.

Healthcare companies can access their interaction analytics instantly and make adjustments to patient and member communications strategies via the new version of the Varolii user interface, Varolii Interact Portal. Varolii Performance Insight also includes automated application monitoring, so users receive proactive alerts informing of any anomalies in their patient and member outreach through Varolii.

"By using the new Varolii Performance Insight solution, we have been able to gather additional insight into how well we were reaching our target market with our communications," said Sandra Allen, enrollment manager at Carewise Health, a leading health management company. "The insight we gain from Varolii Performance Insight enables us to continuously improve our member engagement efforts and deliver a better member experience which ultimately enhances the service we provide to our clients. We look forward to continuing our partnership with Varolii as a way to better serve our clients through greater business intelligence."

With Varolii Performance Insight healthcare organizations can build on the power of the Varolii Interact platform and its Varolii ID™ personalization capabilities to deliver unique insight for healthcare executives. Varolii healthcare applications generate over 160 million multi channel proactive interactions with more than 12 million patients each year. Over 60 organizations use the Varolii Interact platform for critical communications and to boost program enrollment and outcomes, improve readmission, compliance and appointment scheduling metrics as well as increase medication adherence and refill volume. Specific Varolii Performance Insight features include:

  • Key Metrics Dashboard: See the communications status at a glance. This enables companies to make better decisions faster by combining internal company data with member and patient interaction data to produce impactful analyses and reporting.

  • Proactive Alerting: Track performance based on 12 key metrics with built-in capabilities that proactively alert administrators to anomalies and helps resolve issues more quickly.

  • Report Creator: Drag and drop fields onto a blank canvas to create their own report, including adding logos and/or callouts.

  • Portable Analytics: Gives the ability to slice and dice data directly in reports offline, anywhere and anytime.

  • Compliance Reporting: Automatically document compliance with Medicare beneficiary contact requirements to enable more efficient compliance reporting and monitoring.

"In the healthcare industry, individuals require personalized care plans and treatment information -- and this extends to how organizations communicate with members and patients. Without highly personalized and timely information, healthcare consumers struggle. That's why many top healthcare organizations use Varolii to enroll patients in disease management and wellness programs, improve medication adherence and enhance health plan member services," said Andrea Austin, vice president of healthcare business at Varolii.

Varolii Performance Insight for Healthcare also includes pre-built healthcare reports that can be configured to a company's needs by selecting from a wide variety of variables, data inputs, formats and automation options. The first pre-built healthcare-specific reports will allow companies to:

  • Gain insight into demand and resource utilization in the contact center. This enables organizations to redirect costly healthcare staff such as nurses and other healthcare specialists in the center and re-focus their efforts on higher priority case loads.

  • Better understand consumer preferences based on response data, including best time to contact, landline versus mobile phone preference and many others. This allows healthcare organizations to further tailor their member and patient communications to get better results with fewer interactions. And with automatically generated reports, companies will have this knowledge at their fingertips versus manually compiling reports at the end of each month or quarter.

Varolii enables more than 400 organizations to reach consumers or employees in a smart, personalized and cost effective way with its award-winning Varolii Interact platform. Varolii works with leading Fortune 1000 companies, including three of the five largest U.S. health plans and three of the top four disease management companies. For more information on Varolii Performance Insight, please visit:http://www.varolii.com/Products/Healthcare_Communications/features/performance_insight.aspx

About Varolii Corporation
Varolii is the leading independent market and technology leader in intelligent, personalized interactive communications. Its cloud-based communication solutions help organizations easily and effectively reach and interact with large numbers of consumers and employees, reducing operational costs, improving business continuity and enhancing customer service. Varolii blends voice, SMS, mobile and email channels to drive profitable action. At the heart of the platform is its personalization capabilities, Varolii ID™, which automatically analyzes each recipient's past responses to personalize future communications and achieve higher outcome rates at a lower cost. With the Varolii Interact platform, organizations can execute true 1-to-1 communication on a large scale, achieving better results from fewer interactions. More than 400 companies trust Varolii to send nearly three million communications every business day. For more information, visit www.varolii.com.

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