Connie Smith
Envision consultant and President of SpotOn Enterprises, Connie Smith has been involved with contact center operations in various roles for more than 20 years, leveraging her extensive experience to help world-class contact centers such as Southwest Airlines, Staples, Starbucks, Microsoft, American Girl, Comerica Bank, Nordstrom, Alaska Airlines and SAFECO. Smith has written over 50 articles and white papers and has spoken at over 100 conferences worldwide offering her practical experience as a contact center leader and consultant.
About Envision Inc
Envision is a pioneer in delivering innovative team coaching and performance improvement products and services to the contact center. Envision’s landmark and industry-renowned Click2Coach® fully integrates the value of quality monitoring and management, e-learning, automated coaching and robust analytics and performance management capabilities.
Envision marries the power of Click2Coach and Envision Workforce Management™ together on the award-winning Envision Centricity® Web-based workforce optimization (WFO) technology platform to deliver a full spectrum of ROI-driven efficiency and effectiveness gains that meet the most specific and unique objectives of customer-focused organizations worldwide.
A commitment to unparalleled customer-centricity is at the center of the company’s mission and is what makes Envision the authority on delivering an uncompromising customer experience. Visit http://www.envisioninc.com, email info@envisioninc.com or call 206.225.0800 ext. 500 for more information.
