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Managing & Motivating

News

	News \| February 3, 2012 Optimize Your Contact Data Quality & Lead Nurturing Programs with Complimentary Audit from Televerde For a limited time, B2B business marketing agency Televerde is offering a complimentary, comprehensive Contact Data Quality & Marketing Automation... More>>

	News \| January 30, 2012 Alpine Access to Hire Over 200 Employees Across the US Alpine Access, the premier provider of virtual contact center solutions and services, today announced the company is looking to hire over 200... More>>

	News \| January 27, 2012 Achievers Named As Finalist in Seven 2012 Stevie® Awards for Sales & Customer Service Achievers, the leader in employee rewards and recognition solutions, was named today as a finalist in the sixth annual Stevie Awards for Sales &... More>>

Articles

Article \| January 31, 2012 Four Strategies for a Superior, Cost-effective Customer Experience By: Ryan Pellett No one can predict the severity or duration of a tough economy, but we can measure the impact of poor service. Recent research shows that 40 percent... More>>

Article \| January 17, 2012 The Four Building Blocks of a Multichannel Customer Strategy By: Kamesh Somanchi Health insurers today face many game-changing marketplace forces, including plan consolidation, and growing customer and employer pressure to lower... More>>

Article \| January 3, 2012 Top 5 Ways to Deliver Exceptional Service through January Blues By: Robbie Brillhart There are certain things that you can count on before and after the holiday season - Black Friday, Cyber Monday, and good food and, of course,... More>>

White Papers

More White Papers

White Paper \| January 31, 2012 Best Practices in the Call Center: A Customer Touch-Point Methodology One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders.... More>>

White Paper \| January 31, 2012 Call Center Workforce Management Software Best Practices The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work,... More>>

White Paper \| January 17, 2012 Best Practices in the Call Center: A Customer Touch-Point Methodology One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders.... More>>

Web Events

Call Recording and the Law

February 23, 2012 - February 23, 2012

An overview of several of the laws and requirements that impact contact center operations including Consent-to-Record, Telemarketing Sales Rule, The... More >>