Operations

News

	News \| February 3, 2012 Sales Automation Company, Leads360, Secures $15M in Funding Leads360, the market-leading consumer sales platform, today announced it has completed a $15 million growth stage financing round led by Volition... More>>

	News \| February 3, 2012 Optimize Your Contact Data Quality & Lead Nurturing Programs with Complimentary Audit from Televerde For a limited time, B2B business marketing agency Televerde is offering a complimentary, comprehensive Contact Data Quality & Marketing Automation... More>>

	News \| February 2, 2012 CallCopy Reports Fifth Consecutive Year-over-Year of Growth in 2011 CallCopy, a leading provider of innovative call recording and contact center solutions, today announced revenue growth of 47 percent during the... More>>

Articles

Article \| January 31, 2012 Four Strategies for a Superior, Cost-effective Customer Experience By: Ryan Pellett No one can predict the severity or duration of a tough economy, but we can measure the impact of poor service. Recent research shows that 40 percent... More>>

Article \| January 27, 2012 Cloud Computing: A Revolution for Contact Centers By: Marc Wildner The latest trend in the contact center business is Cloud computing. And it is no longer just a concept. In fact, it's being adopted rapidly by some... More>>

Article \| January 3, 2012 Top 5 Ways to Deliver Exceptional Service through January Blues By: Robbie Brillhart There are certain things that you can count on before and after the holiday season - Black Friday, Cyber Monday, and good food and, of course,... More>>

White Papers

More White Papers

White Paper \| January 17, 2012 Best Practices in the Call Center: A Customer Touch-Point Methodology One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders.... More>>

White Paper \| January 3, 2012 Infor10 CRM Enterprise Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and... More>>

White Paper \| January 3, 2012 Seven Best Practices for Speech Analytics Download this complimentary white paper and learn how you can easily gather and leverage data from all customer interactions to assess how your... More>>

Web Events

Roundtable: Customer Analytics, latest trends in systems, reporting, adoption and ROI

February 7, 2012 - February 7, 2012

Utilized properly, analytics can provide better understanding of your customers, their customer experience, competitive pressures and ways to improve... More >>

Top Nine Best Practices to Optimize and Simplify Your Contact Center

February 28, 2012 - February 28, 2012

With the growing complexity of call center work, such as new channels for customers to access the organization, how does one achieve simplicity? This... More >>

The Multi-Channel Virtual Conference

March 21, 2012 - March 21, 2012

Register today to reserve your free spot at this informative virtual conference brought to you by CRMXchange. Learn the key issues affecting your... More >>