Presence Technology and ComRes, Inc join forces to serve the Contact Center Industry in U.S.
26 Aug, 2010
Both companies became partners to improve their customer service
Presence Technology is a worldwide software company dedicated to supplying All-In-One Solutions for Contact Centers. ComRes, Inc is a leading provider of Mitel 200 ICP and 3300 ICP telephone systems in Fort Lauderdale, Miami and, W. Palm Beach, Florida. ComRes is committed to delivering the very best telecommunications products and services to their customers. Both companies are excited to announce that they have signed a strategic agreement to sell, implement and maintain their Solutions, improving their service throughout the Southern Florida.
This agreement allows both companies to better serve their clients by installing cutting edge Call Center Solutions.
COMRES Inc, provides the following telecommunication equipment and services to Southern Florida businesses:
Presence Software Suite supports CTI and is the only scalable solution configured to each Call Center’s unique needs. Additionally, a full integration with the Presence suite reduces the investment costs needed for developing a multichannel contact center. The outstanding capabilities of the Presence Solution have been recently recognized by CIS Magazine with the 2009 Product of the Year award.
Mitch Welin, President of ComRes, Inc, says, “Presence’s suite of products gives our customers access to the most customizable Contact Center applications, which will help them manage and grow their organizations”
Chuck Hudak, Regional Sales Director for North America, at Presence, says “We found in ComRes, Inc, one of the most professional organizations in the Southern East region, highly experienced in Mitel and other telephony systems. They are a perfect match to deliver our Presence Suite to clients and we are confident that our All-In-One Solution along with ComRes experience in the market place will help customers achieve their goals."
Presence Technology:
Presence Technology is a leading provider of specialized Contact Center software. Presence’s Solutions allow Contact Centers to optimize their resources and increase productivity between the business-client interface. Manned by highly qualified professionals, Presence works with numerous world class companies and boasts a vast network of partners throughout Europe, Latin America, South Africa and the U.S. who stand behind and provide support for any project around the world.
For additional information, please visit www.presenceco.com
ComRes Inc:
ComRes Telecom has been providing telecommunications services since 1988. ComRes is a leading provider of Mitel 200 ICP and 3300 ICP telephone systems based in Fort Lauderdale, FL, that serves many nationwide enterprise customers. In addition to Mitel, ComRes sells and installs Avaya, IPitomy and Iwatsu telecommunications systems, low voltage voice and data cabling, fiber solutions, wireless telecommunications and data products, and Voice over IP (VoIP) services.
For more information, please visit http://www.comresusa.com/index.php
