Outsourcing

News

	News \| January 31, 2012 Interactive Intelligence Cloud-based Contact Center Solution Helps Donnelly Communications Improve Customer Service Donnelly Communications has reported improved customer service as a result of deploying the cloud-based contact center solution from Interactive... More>>

	News \| January 30, 2012 Alpine Access to Hire Over 200 Employees Across the US Alpine Access, the premier provider of virtual contact center solutions and services, today announced the company is looking to hire over 200... More>>

	News \| January 27, 2012 Achievers Named As Finalist in Seven 2012 Stevie® Awards for Sales & Customer Service Achievers, the leader in employee rewards and recognition solutions, was named today as a finalist in the sixth annual Stevie Awards for Sales &... More>>

Articles

Article \| January 31, 2012 Four Strategies for a Superior, Cost-effective Customer Experience By: Ryan Pellett No one can predict the severity or duration of a tough economy, but we can measure the impact of poor service. Recent research shows that 40 percent... More>>

Article \| December 19, 2011 Four Reasons Work At-Home Positions are Great for Veterans By: Robbie Brillhart The holidays are a time to appreciate the freedoms provided by those who are serving or have served in the United States Armed Forces. Military... More>>

Article \| September 12, 2011 Top Five Ways to Transform Call Center Jobs into Long-Term Careers By: Robbie Brillhart Two steps forward, one step back. Often times, that's what it feels like when trying to maintain a skilled workforce to meet the demands of call... More>>

White Papers

White Paper \| November 22, 2011 Dispelling Six Common Myths about On-demand Call Center Solutions Contact centers were traditionally operated on-premise using proprietary hardware and software. However, in the late 90s first generation, hosted... More>>

White Paper \| December 13, 2010 Avaya's Top 11 Tech Trends of 2011 Topping this year's list: #1: Compliance catalyzes collaboration #2: Consumerizing the enterprise accelerates #3: Social media morphs from add-on... More>>

Web Events

Call Recording and the Law

February 23, 2012 - February 23, 2012

An overview of several of the laws and requirements that impact contact center operations including Consent-to-Record, Telemarketing Sales Rule, The... More >>

Top Nine Best Practices to Optimize and Simplify Your Contact Center

February 28, 2012 - February 28, 2012

With the growing complexity of call center work, such as new channels for customers to access the organization, how does one achieve simplicity? This... More >>