In our annual site selection issue, Feature Focus examines the topic from a global perspective and shares the latest data. Our regular Site Selection segment focuses on U.S. nearshore opportunities, presenting first-hand perspectives from centers that operate nearshore locations. Special Report turns site selection on its side by researching the great outsourcing debate, citing new research, legal advice and a list of considerations for outsourcing. Expert Advice shows how to get offshore agents up to speed in training with knowledge management systems. Human Capital explains how to compensate a remote agent team and Profile illustrates how to secure resources for a technology initiative.

Rhonda C. Proctor, Editor