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News

	News \| January 30, 2012 Alpine Access to Hire Over 200 Employees Across the US Alpine Access, the premier provider of virtual contact center solutions and services, today announced the company is looking to hire over 200... More>>

	News \| January 27, 2012 Achievers Named As Finalist in Seven 2012 Stevie® Awards for Sales & Customer Service Achievers, the leader in employee rewards and recognition solutions, was named today as a finalist in the sixth annual Stevie Awards for Sales &... More>>

	News \| January 27, 2012 Governor Cuomo Announces Xerox to Expand in Monroe County Governor Andrew M. Cuomo today announced that Xerox Corporation will establish a call center in Webster that will create 500 new jobs over the next... More>>

Articles

Article \| January 3, 2012 Top 5 Ways to Deliver Exceptional Service through January Blues By: Robbie Brillhart There are certain things that you can count on before and after the holiday season - Black Friday, Cyber Monday, and good food and, of course,... More>>

Article \| December 19, 2011 Four Reasons Work At-Home Positions are Great for Veterans By: Robbie Brillhart The holidays are a time to appreciate the freedoms provided by those who are serving or have served in the United States Armed Forces. Military... More>>

Article \| October 24, 2011 Six Best Practices for Deploying Agile Channeling Platforms By: Taylor Allis The explosive growth of smartphones, texting and social media have forever changed the customer service landscape. Consider that ownership of... More>>

White Papers

White Paper \| November 22, 2011 Using Contact Data as a Competitive Advantage: Improve Intelligence, Marketing and Efficiency Businesses that improve customer intelligence, marketing and operational efficiency are better able to compete in a challenging market. These... More>>

White Paper \| November 22, 2011 Dispelling Six Common Myths about On-demand Call Center Solutions Contact centers were traditionally operated on-premise using proprietary hardware and software. However, in the late 90s first generation, hosted... More>>

Web Events

Top Nine Best Practices to Optimize and Simplify Your Contact Center

February 28, 2012 - February 28, 2012

With the growing complexity of call center work, such as new channels for customers to access the organization, how does one achieve simplicity? This... More >>