Alpine Access, the premier provider of virtual contact center solutions and services, today announced the company is looking to hire over 200...   More>>

Achievers, the leader in employee rewards and recognition solutions, was named today as a finalist in the sixth annual Stevie Awards for Sales &...   More>>

Governor Andrew M. Cuomo today announced that Xerox Corporation will establish a call center in Webster that will create 500 new jobs over the next...   More>>

By: Kamesh Somanchi

Health insurers today face many game-changing marketplace forces, including plan consolidation, and growing customer and employer pressure to lower...   More>>

By: Robbie Brillhart

The holidays are a time to appreciate the freedoms provided by those who are serving or have served in the United States Armed Forces. Military...   More>>

By: Judy McKee, Aaron W. Taylor

Norman Vincent Peale once said: "Enthusiasm is the difference between mediocrity and accomplishment." In the Customer Care world, enthusiasm is a key...   More>>