Alpine Access to Hire up to 200 Hundred Employees in New Hampshire and Delaware
25 Jan, 2011
Virtual contact center provider will hire home-based employees to meet growing demand from major Fortune 500 companies
Alpine Access, the premier provider of virtual contact center solutions and services, today announced the company will be expanding its hiring efforts into the states of New Hampshire and Delaware. The company currently employs more than 4,500 customer care professionals in over 1,700 cities and towns throughout the U.S., and is targeting an additional 200 hires in New Hampshire and Delaware. The majority of Alpine Access' hires in these two states will support a growing technical support program for a leading Fortune 100 e-commerce company.
Alpine Access has tripled its geographic footprint in the past four years, with New Hampshire and Delaware bringing the total states of operation to 40. The company's continued expansion is a testament to the increasing demand from Fortune 500 clients for its work-at-home agent model, which uses U.S.-based employees to deliver higher quality service and the best overall business value.
According to industry analysts, an increasing number of organizations are leveraging the unique attributes of the virtual model to improve and enhance their customer relationships. Market research firm Datamonitor projects the virtual call center sector will grow over 20% annually through 2012 - more than four times faster than the forecasted growth for the global outsourced call center industry.
"Virtual call centers are indisputably the fastest-growing area of the call center market and the clear choice for companies looking to increase operational efficiency while improving their quality of service," said Christopher M. Carrington, president and CEO of Alpine Access. "Our clients continue to recognize the superior value that a virtual workforce delivers, while our home-based employees benefit from the increased freedom and flexibility provided by at-home careers. As we continue to expand, we look forward to welcoming employees from both New Hampshire and Delaware into the Alpine Access family."
Ideal candidates are self-starters desiring home-based employment. Alpine Access customer care professionals have strong educational backgrounds, a work history that includes previous customer service related responsibilities and good online computer skills. To learn more about specific employment requirements or to apply for a home-based position, please visit the Alpine Access website at www.alpineaccess.com and click on the 'Apply' tab.
About Alpine Access
Alpine Access pioneered the virtual contact center model in 1998 to deliver high quality customer service at a lower cost for brand-conscious companies. Alpine Access has more than 4,500 employees and offers a full suite of services, including outsourcing, consulting, recruiting and training. Recently named the best contact center and CRM outsourcer for client satisfaction by the Black Book of Outsourcing, Alpine Access' clients include ten of the Fortune 100 companies in the financial services, communications, technology, healthcare, retail, travel and hospitality sectors. For more information, visit the Alpine Access website at www.alpineaccess.com or call 1-866-279-0585.