Web Events - Provided by Contact Professional magazine

WEB EVENTS

Live Events	Provided By
Latest Trends in Self-Service-What’s New in Best Practices Attend this webinar and learn best practices for determining the most beneficial activities to offer your customers via your IVR/speech application; do’s and don’ts for IVR applications – what activities and functions should and should not be offered by an IVR/speech system; and what’s new and exciting in the world of IVR/speech. Monday, August 25, 2008 at 1:00:00 PM(Eastern) Register Now!	CRMXchange Roundtable

Leveraging Contact Centers to Build Customer- Centric Enterprises Genesys and DMG Consulting - With the right technology and best practices, supported by departmental and corporate cultural changes, contact centers are playing an increasingly important role in helping their companies achieve ambitious revenue goals. Learn how in this webcast. Wednesday, September 10, 2008 at 1:00:00 PM(Eastern) Register Now!	Genesys and DMG Consulting

How To Integrate Caller Experience Management Into Your Contact Center Strategy By designing and executing contact strategies that make good use of the caller’s time, contact centers can reduce agent labor by 10-15% and reduce dis-satisfiers by 20% or more. Attend this webcast to learn how. Friday, September 12, 2008 at 1:00:00 PM(Eastern) Register Now!	AVOKE Caller Experience Analytics

On Demand Events	Provided By
Customer Service – Raising the Bar on Responsiveness Watch this webianr to learn how Human Resources innovator Gevity uses Salesforce Call Center to optimize service delivery, monitor vital service statistics and proactively correct trends, and change and adapt support at the speed of the customer. Register Now!	Salesforce.com

Service & Support Readiness Kit Want to make your agents more productive, quickly launch a high-adoption, easy-to-use self-service portal, and deliver support that customers will truly love? You can do all this and more with Salesforce, the software-as-a-service (SaaS) leader that has revolutionized Service & Support for thousands of companies. Get ready for success with exclusive resources, including: analyst reports, demos, on-demand webinars, and a 30-day trial. Register Now!	Salesforce.com

Frost & Sullivan White Paper: Service at the Speed of the Customer Frost & Sullivan shows why, after a decade of disappointment with conventional approaches to customer support, enterprises of all sizes are turning to software as a service—and achieving remarkable results, including: a 360-degree view of the customer, higher agent productivity, customer loyality, and fast, flexible integration. Register Now!	Salesforce.com

Demo: Turn Any Browser into Your Dream Agent Desktop Salesforce Call Center is an easy-to-learn and customize on-demand application transforms agents into brand champions with a 360-degree customer view. Plus, it runs entirely on demand, freeing you from expensive software and hardware. Register Now!	Salesforce.com

Demo – Salesforce Customer Portal See how powerful and intuitive Web 2.0-based self-service technology boosts customer adoption, enhances satisfaction, and cements loyalty. Register Now!	Salesforce.com

Deliver Service and Support at the Speed of the Customer Learn how companies of all sizes and industries have harnessed the power of software as a service to make service and support agile, effective, and truly customer-centric. Find out how Salesforce Customer Portal unifies Sales with Tech Support for Borland, delivering superior service and customer satisfaction. Register Now!	Salesforce.com

30-Day Trial—Salesforce Call Center Enjoy full, unfettered access to all the capabilities that make this the leading SaaS solution for Service & Support. Register Now!	Salesforce.com

The Virtual Contact Center Advantage: Flexibility and Optimized Cost Efficiency Attend this webcast to learn the benefits of a virtual contact center and remote agents; and best practices for companies looking to deploy or leverage virtual contact center. Register Now!	Datamonitor, ProFlowers, LiveOps