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Presentation Transcript: Integrating Customer Contact Preferences into your CRM System
According to Forrester Research, 75% of consumers say that companies should let them decide how they want to be contacted, yet only 33% of companies even capture their customers’ preferred method of contact. This presentation transcript shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe.
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As the market turns around... a hot new communications service market emerges
Communications as a service (CaaS) is a hot new market that promises to grow quickly. CaaS offers an excellent opportunity for service providers to expand their business and create stable sources of new revenue. In this white paper, learn just how CaaS can help your company build better business agility, save costs and gain a stronger presence in today’s competitive environment.
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The 5 Must-Have Capabilities for Unbeatable Customer Care
Today, firms must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this white paper to learn about five practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive ROI.
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Using Business Rules to Increase Opportunities for Upsell, Cross-Sell and Customer Satisfaction
By using business rules as a non-disruptive extension to your existing CRM system, you will facilitate highly personalized, flexible and consistent interactions in real time at the point of contact. This white paper discusses the use of business rules as an effective ways to extend CRM functionality to competitively enhance your customers' experiences.
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7 Habits of Highly Effective Contact Centers and Help Desks
This white paper discusses seven traits of successful contact centers and help desks, backed by stories and tips from our customers - some of the world’s most innovative customer service and support organizations. Read on to discover the seven habits that could set your contact center or help desk on the path to success and growth.
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5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know
This white paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy.
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