| White Paper |
Provided By |
Retail 101: Juggling POS with Mobility, Call Centers, BI and Security
Read about the security, business intelligence, mobility and call center challenges organizations in the retail industry face. Learn how to confront these challenges in order to achieve business intelligence on sales cycle and business growth.
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BitPipe |
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Benefits Administration Challenges during M&A Events
Benefits administration challenges are ever-present from the beginning to the end of an M&A transaction. Learn what steps your organization should take to ensure a smooth M&A transaction including:- Preparing HR data for integration/exchange.
- Embracing strategies for minimal business disruption.
- Creating collaborative partnerships with HR service vendors
- And much more!
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BitPipe |
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Smooth Sailing - Best Practices for Implementing an IP Contact Center
ROI maximizing business opportunities continue to rise as IP telephony proves itself as a flexible and cost effective architecture for the contact center. Learn how to leverage these opportunities by implementing this innovative architecture in your contact center. Read more about the challenges and rewards associated with implementing an IP contact center today.
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BitPipe |
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Essential Manager's Guide: Intelligent Communications
Learn how communications enabled business processes can drive productivity and efficiency in your organization. Read how implementing intelligent communications can differentiate your brand and lead to a sustainable competitive advantage in your organization's business environment.
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BitPipe |
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The Profit-Minded Contact Center: Building an ROI Case for Customer Interaction Solutions
Is your contact center missing opportunities to engage with your customers? With an increasing number of customers exercising the option of being placed on Do Not Call lists and/or have opted-out of email campaigns, organizations are finding that they have fewer occasions to truly engage with their customers.
Savvy companies, on the other hand, are leveraging new and innovation solutions to engage with their customers. A recent report by Forrester Research predicts that interaction management will be the fastest-growing segment within the enterprise marketing platform segment – growing at 26 % annually.
Read this whitepaper to learn more how leading customer-focused organizations are:
- Leveraging ‘inbound campaigns’ to achieve 40% response rates
- Connecting with their customers when they choose to do so
- Making the unpredictable inbound customer engagements more predictable
- Achieving sales over 200 percent ahead of predicted levels
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Portrait Software |
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NEW FORRESTER REPORT - The Chief Customer / Experience Officer Playbook
The importance of developing corporate-wide customer experience initiatives is more prominent than ever, and the chief customer/experience officer (CC/EO) is emerging as an established role. Forrester recently interviewed CC/EOs from several organizations to find out how they ensure success.
Download the Chief Experience Officer Playbook today, and get real quotes and practical tips on:
• Cultivating the right environment for success
• Preparing to take on the agenda
• Establishing the required operating structure
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RightNow |
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Contact Center Consolidation
Improving access to contact center resources is more challenging when agents are distributed across multiple locations. Explore this white paper investigating whether contact center infrastructure technologies can be consolidated while maintaining accuracy and application support. Learn how consolidation can reduce expenses and improve uptime.
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BitPipe |
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Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement?
Proactive contact center management is a hybrid of agent performance management and realtime data delivery technologies. This increasingly popular technology enables managers and supervisors to leverage better control and information of monitoring and operational activities. Access this white paper to learn what these new proactive technologies can do for your organization's operational and monitoring activities, and boost overall customer experience.
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BitPipe |
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