Cisco-Eagle: Achieving Expense Reduction and Revenue Growth by Uniting Disparate Cross-Team Customer Data

By: Avidian Technologies
Cisco-Eagle is a material handling distributor and integrator. They provide their customers with solutions for the movement, storage, retrieval,… More >>

Avidian-Technologies-Logo Article | May 17, 2010
Aamcom: Achieving Continuity and Accountability Across the Sales and Client Management Teams
By: Avidian Technologies
Aamcom is a contract telephone customer service provider. Their call center services allow their clients to be freed from the phone operationally and… More >>

White Papers
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White Paper | January 3, 2012
Infor10 CRM Enterprise
Read this paper to learn about a business-specific solution that is designed with forward-thinking brands in mind. With all industries considered and… More>>

White Paper | January 3, 2012
Seven Best Practices for Speech Analytics
Download this complimentary white paper and learn how you can easily gather and leverage data from all customer interactions to assess how your… More>>

White Paper | December 20, 2011
Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis
Today, the majority of North American contact centers today are supported by premise-based contact center and telephony systems, a model which has… More>>

Web Events
Elevating the Customer Experience through Advanced Reporting and Interaction Analytics
February 21, 2012 – February 21, 2012
Today’s advanced analytic and reporting tools offer real time intelligence. Join us to learn how tools such as surveys or net promoter scores offer… More >>

The Multi-Channel Virtual Conference
March 21, 2012 – March 21, 2012
Register today to reserve your free spot at this informative virtual conference brought to you by CRMXchange. Learn the key issues affecting your… More >>

News
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CWR Mobility News | February 7, 2012
CWR Mobility Powers Microsoft Dynamics® CRM Mobile
CWR Mobility, the leading provider of mobility solutions for Microsoft Dynamics CRM, announced today a major partnership with Microsoft to provide… More>>

Leads360 News | February 3, 2012
Sales Automation Company, Leads360, Secures $15M in Funding
Leads360, the market-leading consumer sales platform, today announced it has completed a $15 million growth stage financing round led by Volition… More>>

Televerde News | February 3, 2012
Optimize Your Contact Data Quality & Lead Nurturing Programs with Complimentary Audit from Televerde
For a limited time, B2B business marketing agency Televerde is offering a complimentary, comprehensive Contact Data Quality & Marketing Automation… More>>

Articles
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Article | January 3, 2012
Top 5 Ways to Deliver Exceptional Service through January Blues
By: Robbie Brillhart

There are certain things that you can count on before and after the holiday season – Black Friday, Cyber Monday, and good food and, of course,… More>>

Article | January 3, 2012
Empowering the Modern CSR
By: David Holmes

As customer service and retention rise to the top of companies’ priority lists in a down economy, the demands on today’s customer service… More>>

Article | December 6, 2011
Get Social or Get Out of the Way
By: Judi Hand

Social media has forced a paradigm shift in the way companies relate to customers. Interaction is a must; one-way messages are increasingly ignored…. More>>

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